As organizations seek to boost revenue, cut costs and increase efficiency, they increasingly look to IT as a strategic partner in achieving these objectives. Ten Steps to ITSM Success helps IT to prepare for this role by providing a detailed and practical guide to implementing ITSM best practices. It is written for ITSM practitioners and consultants, but will also be of interest to IT Directors and C-suite executives looking to transform the role of IT into a value-creating business partne...

Originally published in 1971, this is a first-hand account of how an old-established County Grammar School was transformed into a completely new Upper School and Community College in the Leicestershire system. From their experience the Headmaster and staff have compiled the sort of book which they would have found most helpful, giving a working account of their aims and objectives, and the problems they encountered in this reorganization. They discuss the failures and successes which they ...

This set comprises 40 volumes covering 19th and 20th century European and American authors. These volumes will be available as a complete set, mini boxed sets (by theme) or as individual volumes.This second set complements the first 68 volume set of Critical Heritage published by Routledge in October 1995.

As organizations seek to boost revenue, cut costs and increase efficiency, they increasingly look to IT as a strategic partner in achieving these objectives. Ten Steps to ITSM Success helps IT to prepare for this role by providing a detailed and practical guide to implementing ITSM best practices. It is written for ITSM practitioners and consultants, but will also be of interest to IT Directors and C-suite executives looking to transform the role of IT into a value-creating business partne...

A Practical Guide to the Most Popular Agile ProcessThe Single-Source, Comprehensive Guide to Scrum for All Team Members, Managers, and ExecutivesIf you want to use Scrum to develop innovative products and services that delight your customers, Essential Scrum is the complete, single-source reference you’ve been searching for. Leading Scrum coach and trainer Kenny Rubin illuminates the values, principles, and practices of Scrum, and describes flexibl...

Industry after industry is becoming technology-driven as software rapidly eats the world. As it spreads, so do complexity and opportunity. There are clear signs that the traditional B2B business model designed 125 years ago as a simple “make, sell, ship” approach for early manufacturing companies is no longer capable of delivering the full potential of high-tech and near-tech solutions. B4B seeks to frame what is possible in an age where suppliers are connected to their customers in real t...

The life and mind of C. S. Lewis have fascinated those who have read his works. This collection of his personal letters reveals a unique intellectual journey. The first of a three-volume collection, this volume contains letters from Lewis's boyhood, his army days in World War I, and his early academic life at Oxford. Here we encounter the creative, imaginative seeds that gave birth to some of his most famous works.At age sixteen, Lewis begins writing to Arthur Greeves, a boy his ag...

Use data, technology, and inbound selling to build a remarkable team and accelerate salesThe Sales Acceleration Formula provides a scalable, predictable approach to growing revenue and building a winning sales team. Everyone wants to build the next $100 million business and author Mark Roberge has actually done it using a unique methodology that he shares with his readers. As an MIT alum with an engineering background, Roberge challenged the conventional m...

A Room of One's Own and Three Guineas bring together Virginia Woolf's most sustained meditations on women, literature, education, and power. The first essay, poised between fiction, lecture, and critical argument, invents a supple, ironic narrative voice to expose the material conditions behind literary production. The second, more polemical and documentary in method, links patriarchy, professional exclusion, nationalism, and war. Together they stand at the center of modernist feminist pro...

Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' experience was a cost center in most companies. In the world A.B. (After Benioff), with granula...

An entertaining biography of Dickens by one of our finest actorsAcclaimed actor and writer Simon Callow captures the essence of Charles Dickens in a sparkling biography that explores the central importance of the theatre to the life of the greatest storyteller in the English language.From his early years as a child entertainer in Portsmouth to his reluctant retirement from ‘these garish lights’ just before his death, Dickens was obsessed with the stage. Not only was he a da...

This pocket guide is the one book to read for everyone who wants to learn about Scrum. The book covers all roles, rules and the main principles underpinning Scrum, and is based on the Scrum Guide Edition 2013. A broader context to this fundamental description of Scrum is given by describing the past and the future of Scrum. The author, Gunther Verheyen, has created a concise, yet complete and passionate reference about Scrum. The book demonstrates his core view that Scrum is about a journe...