Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' experience was a cost center in most companies. In the world A.B. (After Benioff), with granula...

How organisations can drive growth in the Customer EconomyThe Digital Revolution has changed the business landscape in remarkable ways and will continue to do so. Organisations across industries and around the world are being disrupted and digitised at increasing pace – putting far more power in the hands of both customers and end-consumers. The traditional inside-out, functionally-siloed business model, typical of the product and sales-led growth era is over. ...

Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' experience was a cost center in most companies. In the world A.B. (After Benioff), with granular per-year, per-month, or per-use pricing models, cloud deployments ...

The Fountainhead studies the conflict between artistic genius and social convention, a theme Ayn Rand later developed into the idealistic philosophy knows as Objectivism.Rand's hero is Howard Roark, a brilliant young architect who won't compromise his integrity, especially in the unconventional buildings he designs. Roark is engaged in ideological warfare with a society that despises him, an architectural community that doesn't understand him, and a woman who loves him but...

This #1 New York Times bestseller introduces Amos Decker, a gifted police detective with a perfect memory who must solve a mystery he wishes he could forget: his family's murder.Amos Decker's life changed forever—twice.The first time was on the gridiron. A big, towering athlete, he was the only person from his hometown of Burlington ever to play in the NFL. But his career ended before it had a chance to begin. On his very first play, a violent helm...

Tim Ferriss is an extraordinary young man on a mission. The twenty-nine-year-old serial vagabond and successful entrepreneur has been teaching a wildly popular course at Princeton University: a how-to and why-to guide to throwing out the old methods for success (balancing life and work, retiring well, having a great nest egg) and replacing them with an entirely new way of living.The 4-Hour Workweek explains what a lifestyle entrepreneur is and why you should want to become...

Anne-Marie Duff stars as Blanche DuBois in BBC Radio 3’s landmark production of Tennessee Williams’ masterpieceTennessee Williams's iconic play tells the story of a catastrophic confrontation between fantasy and reality, embodied in the characters of Blanche DuBois and Stanley Kowalski.Blanche DuBois arrives unexpectedly on the doorstep of her sister Stella and her explosive brother-in-law Stanley. Over the course of one hot and steamy New Orleans summer, B...

Published under a pseudonym, J. K. Rowling's brilliant debut mystery introduces Detective Cormoran Strike as he investigates a supermodel's suicide in "one of the best books of the year" (USA Today), the first novel in the brilliant series that inspired the acclaimed HBO Max series C.B. Strike.After losing his leg to a land mine in Afghanistan, Cormoran Strike is barely scraping by as a private investigator. Strike is down to one client, creditors...

A larger-than-life old man with a fondness for vodka goes on an unexpected adventure in this whimsical novel — perfect for fans of Forrest Gump and A Man Called Ove*.*After a long and eventful life, Allan Karlsson ends up in a nursing home, believing it to be his last stop. The only problem is that he’s still in good health—and tomorrow is his hundredth birthday. A big celebration is in the works, but Allan really isn’t interested, and he’d like a...

A first-date dud, socially awkward, and overly fond of quick-dry clothes, genetics professor Don Tillman has given up on love, until a chance encounter gives him an idea.He will design a questionnaire - a 16-page, scientifically researched questionnaire - to uncover the perfect partner. She will most definitely not be a barmaid, a smoker, a drinker or a late-arriver. Rosie is all these things. She is also fiery and intelligent, strangely beguiling, and looking for her biological fa...

If you’re a tech company, the most dramatic effect of megatrends like cloud computing, managed services, and the rise of consumer technology won’t be felt in your company’s product line. The true disruption will be to your business model. Future customers won’t want to pay you high prices out of big “CapEx” budgets anymore. They will expect lower “cloud” prices paid from “OpEx” budgets only when and if they successfully consume the business value of your products. How your company reacts t...

A Practical Guide to the Most Popular Agile ProcessThe Single-Source, Comprehensive Guide to Scrum for All Team Members, Managers, and ExecutivesIf you want to use Scrum to develop innovative products and services that delight your customers, Essential Scrum is the complete, single-source reference you’ve been searching for. Leading Scrum coach and trainer Kenny Rubin illuminates the values, principles, and practices of Scrum, and describes flexibl...