As organizations seek to boost revenue, cut costs and increase efficiency, they increasingly look to IT as a strategic partner in achieving these objectives. Ten Steps to ITSM Success helps IT to prepare for this role by providing a detailed and practical guide to implementing ITSM best practices. It is written for ITSM practitioners and consultants, but will also be of interest to IT Directors and C-suite executives looking to transform the role of IT into a value-creating business partne...

OSINT is a rapidly evolving approach to intelligence collection, and its wide application makes it a useful methodology for numerous practices, including within the criminal investigation community.The Tao of Open Source Intelligence is your guide to the cutting edge of this information collection capability.

Mirror Dead is a thoroughly contemporary novel which demonstrates the rude health of the ghost story at the beginning of the twenty-first century. When Simon falls for fairytale-obsessed Rose, he sees a chance to move on from his girlfriend's death the year before. But can he trust Gray, the cross-dressing ghost of his twin brother, who shares his body and sees Rose as lunch? They set out to infiltrate her life, but soon find that they have bitten off more than either of them can chew. Ros...

You need more Sherlock? You love the stories of The Canon but you want more ... more stories that are similar to the original sixty. You have come to the right place. The Adventure of the Refused Knighthood: Sherlock Holmes was not happy."No, Mrs. Hudson, I will not see her now. Send her away and tell her to come back later." It was just past seven in the morning and we were enjoying an early coffee on a pleasant Sunday in the first week of June 1902, when Mrs. Hudson interrupted us. Holme...

Reggie Oliver is a stage actor and playwright. His biography of Stella Gibbons was praised as "a triumph" by Hilary Spurling in the Daily Telegraph, his play Winner Takes All, was described as "the funniest evening in London", by Michael Billington in The Guardian, and his adaptation of Hennequin and Delacour's Once Bitten opened at the Orange Tree Theatre in London in December 2010. THE MORTLAKE MANUSCRIPT: What is it about dealers in rare books and manuscripts? One would have to go a lon...

Reggie Oliver is a stage actor and playwright. His biography of Stella Gibbons was praised as "a triumph" by Hilary Spurling in the Daily Telegraph, his play Winner Takes All, was described as "the funniest evening in London", by Michael Billington in The Guardian, and his adaptation of Hennequin and Delacour's Once Bitten opened at the Orange Tree Theatre in London in December 2010. YOU HAVE NOTHING TO FEAR: I knew Lord Charles Purefoy in the 1970s, but then so did everyone. I had also kn...

Reggie Oliver is a stage actor and playwright. His biography of Stella Gibbons was praised as "a triumph" by Hilary Spurling in the Daily Telegraph, his play Winner Takes All, was described as "the funniest evening in London", by Michael Billington in The Guardian, and his adaptation of Hennequin and Delacour's Once Bitten opened at the Orange Tree Theatre in London in December 2010. COUNTESS OTHO: I loathe fans. I realise I shouldn't be saying this. The correct thing for actors to say is ...

Reggie Oliver is a stage actor and playwright. His biography of Stella Gibbons was praised as "a triumph" by Hilary Spurling in the Daily Telegraph, his play Winner Takes All, was described as "the funniest evening in London", by Michael Billington in The Guardian, and his adaptation of Hennequin and Delacour's Once Bitten opened at the Orange Tree Theatre in London in December 2010. A PIECE OF ELSEWHERE: Staying with Auntie Winnie was going to be a treat. That was what I was told, but no ...

Ghosts, shamans, aliens, angels and the weirdness of life all make their appearance in this new collection of Rosalie Parker's strange tales. Her stories depict subtly shifting realities, and celebrate the fluidity of the barrier between the uncanny and the everyday. These twenty-five stories vary from contes to longer pieces, and explore the traditions of the weird tale in fresh and original ways. Contents: Challenging Behaviour / Change / Chimera / Cow City / Dead Letters / Dear John / F...

Rosalie Parker runs the independent UK publishing house Tartarus Press with R. B. Russell. Her previous collections include The Old Knowledge (Swan River Press 2010) and Damage (PS Publishing 2016). "In the Garden" was selected for Best New Horror 21 (2010), and "Random Flight" for Best British Horror 2015. Rosalie lives in Coverdale, North Yorkshire, the magnificent landscape of which inspires and sometimes provides the settings for her writing. CHIMERA: The incoming tide nudged gently at...

THE THREE RHODES NOT TAKEN. Oxford University is famous throughout the world for its splendid architecture, lovely manicured lawns and gardens, and passionate pursuit of research, teaching and learning. But it turns out to be at the center of a case involving fraud, theft, treachery, and, maybe, murder. The Rhodes Scholarship has been recently established and is seen at one of the greatest prizes available to young men throughout the Empire. So much so that some men are prepared to lie, st...

Rosalie Parker runs the independent UK publishing house Tartarus Press with R. B. Russell. Her previous collections include The Old Knowledge (Swan River Press 2010) and Damage (PS Publishing 2016). "In the Garden" was selected for Best New Horror 21 (2010), and "Random Flight" for Best British Horror 2015. Rosalie lives in Coverdale, North Yorkshire, the magnificent landscape of which inspires and sometimes provides the settings for her writing. FEVER: I've laid down my plastic under-shee...