Customer relationship management, or CRM, is certainly a hot topic in business today. If you have a small or medium-sized business, chances are you’re already aware of all it can do for you. But with so many options and so much to think about, how do you get a CRM system in place with a minimum of hassle? Well, Microsoft Dynamics CRM 4 For Dummies is a great place to start!Written by veteran CRM experts Joel Scott and David Lee, this friendly guide will have you understand...

Religion, Culture, and the Monstrous: Of Gods and Monsters explores the intersection of the emerging field of “monster theory” within religious studies. With case studies from ancient Mesopotamia to contemporary valleys of the Himalayas to ghost tours in Savannah, Georgia, the volume examines the variegated nature of the monstrous as well as the cultural functions of monsters in shaping how we see the world and ourselves. In this, the authors constructively assess the state of the two fiel...

The Newbery Award-winning classic by Jean Lee Latham, read by Jim Weiss. The true story of Nat Bowditch, who transformed the way that sailors navigated safely to their destinations. Winner of the American Library Association's 1956 Newberry Award! Carry On, Mr. Bowditch tells the inspiring, true adventures of Nat Bowditch, a boy during the American Revolution. Nat's passion for learning and his unstoppable spirit lead him from poverty and servitude to triumph and adventure at sea. Ultimate...

Nocturia: Etiology, Pathology, Risk Factors, Treatment and Emerging Therapy includes the background, prevalence, etiology, risk factors, adverse effects and morbidity, as well as current and emerging treatments related to nocturia. Often considered a normal part of aging, nocturia can often be overlooked as a risk factor associated with serious outcomes such as mortality, morbidity, negative economic implications and decreased quality of life. This book provides comprehensive information o...

Gender and racial politics were at the center of the 2016 US presidential contest between Hillary Clinton and Donald Trump. The election was historic because Clinton was the first woman nominated by a major political party for thepresidency. Yet it was also historic in its generation of sustained reflection on the past. Clinton's campaign linked her with suffragist struggles--represented perhaps most poignantly by the parade of visitors to Susan B. Anthony's grave on Election Day--while Tr...

Feminist anthropology emerged in the 1970s as a much-needed corrective to the discipline’s androcentric biases. Far from being a marginalized subfield, it has been at the forefront of developments that have revolutionized not only anthropology, but also a host of other disciplines. This landmark collection of essays provides a contemporary overview of feminist anthropology’s historical and theoretical origins, the transformations it has undergone, and the vital contributions it continues t...

Microsoft® Dynamics CRM 2013 Unleashed presents start-to-finish guidance for planning, customizing, deploying, integrating, managing, and securing both cloud and on-premise based versions of Dynamics CRM.Leading Dynamics implementer Marc Wolenik fully covers Microsoft Dynamics CRM 2013, Microsoft Dynamics CRM Online Fall ’13, and many features first introduced in Microsoft’s “Polaris” and Update Rollup 12.You’ll find thorough coverage of Dynamics’ revamped “Flow” i...

Jurgen Habermas is one of the most influential thinkers of our time. This detailed, article length guide examines his theory of deliberative democracy and covers many of the central concepts such as communicative reason, communicative power, and the ideal speech community.

A rethinking of American democracy that puts caring responsibilities at the centerAmericans now face a caring deficit: there are simply too many demands on people’s time for us to care adequately for our children, elderly people, and ourselves.At the same time, political involvement in the United States is at an all-time low, and although political life should help us to care better, people see caring as unsupported by public life ...

Bringing together classic and new writings of the trailblazing feminist theorist Chandra Talpade Mohanty, Feminism without Borders addresses some of the most pressing and complex issues facing contemporary feminism. Forging vital links between daily life and collective action and between theory and pedagogy, Mohanty has been at the vanguard of Third World and international feminist thought and activism for nearly two decades. This collection highlights the concerns running through...

What does diversity do? What are we doing when we use the language of diversity? Sara Ahmed offers an account of the diversity world based on interviews with diversity practitioners in higher education, as well as her own experience of doing diversity work. Diversity is an ordinary, even unremarkable, feature of institutional life. Yet diversity practitioners often experience institutions as resistant to their work, as captured through their use of the metaphor of the "brick wall." On ...

Until recently, struggles for justice proceeded against the background of a taken-for-granted frame: the bounded territorial state. With that "Westphalian" picture of political space assumed by default, the scope of justice was rarely subject to open dispute. Today, however, human-rights activists and international feminists join critics of structural adjustment and the World Trade Organization in challenging the view that justice can only be a domestic relation among fellow citizens. Targ...