"A Tale of Two Team Members" is a tale about LEADERSHIP. Using an Insurance Agency as its focal organization, the book describes how four simple yet amazing questions help the person in charge of the Agency become a truly effective Leader. The lessons that this "tale" imparts, however, are applicable to ANY organization and ANY key priority.

The exciting prequel to the Witches of East End series from Blue Bloods author, Melissa de la Cruz.

The lack of personal accountability is a problem that has resulted in an epidemic of blame, victim thinking, complaining, and procrastination. No organization—or individual—can successfully compete in the marketplace, achieve goals and objectives, provide outstanding service, engage in exceptional teamwork, or develop people without personal accountability.John G. Miller believes that the troubles that plague organizations cannot be solved by pointing fingers and blaming others. Ra...

Indulge your fantasies of delicious Regency Rakes, fierce Viking warriors and rugged Highlanders. Be swept away into a world of intense passion, lavish settings and romance that burns brightly through the centuriesA widow with three boys to raise, Mary Graves has no time for peddlers of phony medicine.She's a dedicated healer working alongside her doctor father. When a hsome stranger blows into town with his "elixir of health" asks question...

For readers who long for strong families that know how to truly enjoy life together, there is much to learn from the Amish. Values like community, forgiveness, simple living, obedience, and more can be your family legacy--without selling your car, changing your wardrobe, or moving out to farm country.In Amish Values for Your Family, bestselling author Suzanne Woods Fisher shows how you can adopt the wisdom of the Amish when it comes to family matters. In this inspiring and...

In today's fast-paced world, it's tough to find the time to read. But with Joosr guides, you can get the key insights from bestselling non-fiction titles in less than 20 minutes. Whether you want to gain knowledge on the go or find the books you'll love, Joosr's brief and accessible eBook summaries fit into your life. Find out more at joosr.com.Do you want to inspire others and achieve success? Find out how following your passion and weaving it into every part of your business or c...

Entrepreneurs Brief Guide - We are most likely to succeed in life if we utilize our talents to their maximum extent. In the same manner, we'll face fewer problems if we know what our weaknesses are and know how to manage them, so that they don't pose disruptions in our life. The question is, how do you identify your strengths and weaknesses and then analyze the opportunities and threats that follow?In 30 minutes, learn how to: (a) Perform your SWOT analysis, (b) Recognise your stre...

There's been a mistake!Karan Reece has no other explanation for this situation. Being assigned to work with her ex-husband, Dr. Charles Steinberg? She really must have offended someone to be forced to spend her days with him. The only good thing she can say is at least this arrangement has an expiration date.Funny thing, though, is that working together for a shared cause forces them to look at each other differently. She's learning a lot about him and his strength...

Take Care of Your Customers--or Someone Else Will!Legendary ServiceGreat customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at best. Successful companies make the connection between legendary customer service and a thriving business--they recognize that the way employees treat customers is directly related to the way managers treat employees.Kelsey Young is an optimist...

You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy.Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by

True heroes are the men and women who have left a legacy of character-building wisdom and knowledge which they have passed down to the next generation. In this important book you will find principles to help people rise to their full potential and become the powerful men and women they are capable of being. You only pass this way once and it would be a tragedy if you failed to take what God has allowed you to experience and invest it in the life of someone who desperately needs what you ha...

In today's fast-paced world, it's tough to find the time to read. But with Joosr guides, you can get the key insights from bestselling non-fiction titles in less than 20 minutes. Whether you want to gain knowledge on the go or find the books you'll love, Joosr's brief and accessible eBook summaries fit into your life. Find out more at joosr.com.Although traditional approaches to sales suggest that salespeople should concentrate solely on making connections with clients and on keepi...