Take Care of Your Customers--or Someone Else Will!Legendary ServiceGreat customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at best. Successful companies make the connection between legendary customer service and a thriving business--they recognize that the way employees treat customers is directly related to the way managers treat employees.Kelsey Young is an optimist...

A brand new collection of powerful insights into business team-building… 4 pioneering books, now in a convenient e-format, at a great price!   4 remarkable eBooks help you create and inspire great teams to unprecedented levels of performance   Your success is crucially dependent on your ability to create, lead, and inspire teams to achie...

The international bestselling authors return to share the four ways leaders must challenge themselves in order to fulfill their highest potential.Successful leaders don't rest on their laurels because leadership is not a title on a business card. Leadership is a living process—and life means growth. As Ken Blanchard and Mark Miller write in the introduction, "the path to increased influence, impact, and leadership effectiveness is paved with personal growth.… Our ca...

This updated edition of management guru Ken Blanchard’s classic work Leadership and the One Minute Manager teaches leaders the world-renowned method of developing self-reliance in those they manage: SLII®.In Leadership and the One Minute Manager you’ll learn why tailoring management styles to individual employees is so important for effective performance management; why knowing when to delegate, support, or direct is critical; and how to identify the leadership st...

Unlock the fountain of prosperity inside of you with easy-to-implement, comprehensive strategies for bettering yourself personally, professionally, and financially, from award-winning entrepreneur and motivational speaker Jim Rohn.“I truly believe Jim Rohn is an extraordinary human being whose philosophy can enhance the quality of life for anyone.”—Anthony RobbinsYou don’t have to choose between wealth and happiness—they spring from the sam...

On June 28, 1980, Kelly Michelle Lund shoots and kills Oscar-nominated director John McFadden at a party in his home. For years, speculation swirls over the enigmatic seventeen-year-olds motives. Convicted of the murder, she loses her youth and her freedom-but keeps her secrets to herself.Thirty years later-and five years after her release from prison-the past has come back to haunt Kelly. Her father-in-law, movie legend Sterling Marshall, is found in a pool of blood in his home i...

From the New York Times bestselling author of Steal Like an Artist**, an even more forward-thinking and necessary book on how to take that critical next step on a creative journey—becoming known.**Show Your Work! is about why generosity trumps genius. It’s about getting findable, about using the network instead of wasting time “networking.” It’s not self-promotion, it’s self-discovery—let...

CPA Kevin "Rocky" Collins needs his formidable sense of humor more than ever. He's still reeling from the sudden death of his charismatic but demanding and disappointed father, and his caustic wit and quirky Boston Irish personality have cost him his job. They've also sparked dangerous run-ins with a huge Mafia hit man and a biker strongman, and fostered a decided lack of way with women.Fortunately, Rocky's old friends from the neighborhood-a power-lifting bouncer, an alcoholic Vie...

The newest yarn from the national bestselling author of Skein of the Crime.Spring is in the air of Fort Connor, Colorado-a time of new beginnings for the House of Lambspun knitters. But for fellow knitter Jennifer's new real estate client, it is his end. He's been murdered and Kelly Flynn is left unraveling a tangle of clues. This may prove to be her most challenging project yet.

After months of investigating the brutal homicide of a young girl, Detective Abby Hart finally has the evidence she needs. But when the arrest goes terribly wrong, Abby begins to doubt her future as a police officer. As she wrestles with conflicting emotions, old questions about the fire that took her parents' lives come back to haunt her."There is proof." PI Luke Murphy can't stop thinking about what Abby's former partner, Asa Foster, mumbled just before he died. When he ...

In the latest novel from The New York Times bestselling author of Knit to Be Tied**, Kelly Flynn and The Lambspun Knitters are eagerly awaiting a bundle of joy but find themselves heaped with trouble instead…**Kelly Flynn and her boyfriend, Steve, couldn’t be happier as they await the birth of their bouncing baby boy. Kelly’s got a built-in group of fiber arts specialists, the Lambspun Knitters, w...

Twenty-seven years after the deaths of Detective Abby Hart's parents, she's desperate to find the proof that will put the mastermind—the governor's wife—behind bars. When she joins a newly formed task force and teams up with PI Luke Murphy, Abby is sent to San Luis Obispo to work the cold case of a murdered college student. Realizing their investigation will bring them near the town where Alyssa Rollins grew up, Abby decides to do a little digging of her own into the Triple Seven fire....