A growing number of senior executives are coming to realize that strategic supply management can be a significant driver of improved corporate performance and better risk management. Spend analysis is the most critical component, and the starting point, of strategic supply management and is essential to achieving world-class performance. If you cant analyze your spend data, many opportunities for improvement beyond the low-hanging fruit are without doubt being missed. There is a lot of con...

A growing number of senior executives are coming to realize that strategic supply management can be a significant driver of improved corporate performance and better risk management. Spend analysis is the most critical component, and the starting point, of strategic supply management and is essential to achieving world-class performance. If you can't analyze your spend data, many opportunities for improvement beyond the low hanging fruit are without doubt being missed. One of the foundatio...

The latest techniques for building a customer-focused enterprise environment "The authors have appreciated that MDM is a complex multidimensional area, and have set out to cover each of these dimensions in sufficient detail to provide adequate practical guidance to anyone implementing MDM. While this necessarily makes the book rather long, it means that the authors achieve a comprehensive treatment of MDM that is lacking in previous works." -- Malcolm Chisholm, Ph.D., Presi...

“There is no doubt that this is a truly original and groundbreaking work in applying the Theory of Constraints. I run a services company and learned some things about the services business. Anyone involved in large services companies needs to look at what John is proposing. I will definitely quote this material frequently.”Chad Smith, Managing Partner, Constraints Management Group“The information presented in this book is badly needed by service providers ...

Excellence doesn't just happen. It needs to be designed, and even the best designs can be improved upon.That's something that Angelo Baratta, who spent more than thirty years leading more than a hundred projects for more than fifty organizations, discovered the hard way. While most of these projects succeeded, success rates were never as high as they should have been. This, he determined, was the direct result of the design of the business processes.By mastering process des...

CISA Exam PrepCertified Information Systems AuditorMichael GreggYour Complete Certification Solution!The Smart Way to Study™In This Book You’ll Learn How To:Approach the IS audit process from ISACA’s view of IS auditing best practicesRelate and apply information security and systems audit best practices to the six CISA job practice areasUnderstand the IS audit process and learn how to apply best practices to secure a...

The Practitioner's Guide to Data Quality Improvement offers a comprehensive look at data quality for business and IT, encompassing people, process, and technology. It shares the fundamentals for understanding the impacts of poor data quality, and guides practitioners and managers alike in socializing, gaining sponsorship for, planning, and establishing a data quality program. It demonstrates how to institute and run a data quality program, from first thoughts and justifications to maintena...

Information technology supports efficient operations, enterprise integration, and seamless value delivery, yet itself is too often inefficient, un-integrated, and of unclear value. This completely rewritten version of the bestselling Architecture and Patterns for IT Service Management, Resource Planning and Governance retains the original (and still unique) approach: apply the discipline of enterprise architecture to the business of large scale IT management itself. Author Charles Betz app...

Is your IT system an asset or a hindrance to your organization's success?More important, can you tell the difference?Unlike other well-recognized professions, information technology is still in its infancy. Organizations have little hesitation in paying attorneys, accountants, or business strategists for their expertise. As individuals, we don't blink an eye while paying for a physician's opinion of our health. Yet business executives rarely think to request a professional ...

The best-practice guide to managing IT infrastructures–now fully updated!IT Systems Management is an up-to-the-minute guide to maintaining stable, responsive IT production environments. Top IT systems management expert Rich Schiesser illuminatesboth the theoretical and practical aspects of systems management, using methods and examples drawn from decades of experience leading and consulting with the world’s most complex enterprise IT organizations.This thoroughly upd...

Although most people don't give security much attention until their personal or business systems are attacked, this thought-provoking anthology demonstrates that digital security is not only worth thinking about, it's also a fascinating topic. Criminals succeed by exercising enormous creativity, and those defending against them must do the same.Beautiful Security explores this challenging subject with insightful essays and analysis on topics that include:The ...

"A very rich book sprinkled with real-life examples as well as battle-tested advice.”—Pierre Haren, VP ILOG, IBM "James does a thorough job of explaining Decision Management Systems as enablersof a formidable business transformation.”—Deepak Advani, Vice President, Business Analytics Products and SPSS, IBM Build Systems That Work Actively to Help You Maximize Growth and Profits Most companies rely on operational systems that are largely passive. But wha...