A manager’s instinct is to strive to control everything. That’s not just ineffective, it’s a practical impossibility. So, where should managers commit finite resources to achieve their enterprise’s mission? Eli Goldratt’s Theory of Constraints (“TOC”), introduced in The Goal, is a great place to start, but a terrible place to stop, as most readers can’t put that knowledge to use.Constraints hold organizations in check. Without them, productivity would be easy, and companies...

Jim Rickett kept a diary of his work as a family doctor during the blitz of 1940/41. His work as a surgeon at the local hospital in Emsworth was acceptable and routine at the time, but is now unthinkable by modern standards. His practice was near Portsmouth which was targeted in regular bombing raids. He tells a compelling story as the bombing intensified in 1941 putting the local area under intense stress. He was called up into the Army and in 1944 he received an urgent posting to join th...

“There is no doubt that this is a truly original and groundbreaking work in applying the Theory of Constraints. I run a services company and learned some things about the services business. Anyone involved in large services companies needs to look at what John is proposing. I will definitely quote this material frequently.”Chad Smith, Managing Partner, Constraints Management Group“The information presented in this book is badly needed by service providers ...

Harry Patch, born June 17, 1898, was the last British soldier alive to have fought in the trenches of the First World War. From his vivid memories of an Edwardian childhood, the horror of the Great War and fighting in the mud during the Battle of Passchendaele, working on the home front in the Second World War, and fame in later life as a veteran, The Last Fighting Tommy is the story of an ordinary man's extraordinary life.

On Paths of Ash is an extraordinary Australian World War II story. Robert and Jack Holman were working-class brothers who found themselves in three of the most horrific experiences of the war. They were interned in Changi prisoner-of-war camp, from where they became prison labourers on the infamous Burma Railway. From there they went as slaves to the coalmines of Japan, close enough to Nagasaki to see the mushroom cloud when the atomic bomb was dropped.This is Robert Holma...

About a year ago, we published the Cloud Academy primer "Shedding Light on Cloud Computing". Since then, interest in cloud computing has blossomed and I have had the opportunity to present our Cloud Academy content at cloud computing events around the world. This new book encapsulates the insights and knowledge gathered from the conversations at these events. That includes the dialogue with cloud practitioners, vendors, customers and the considerable number of cloud computing gurus this in...

A growing number of senior executives are coming to realize that strategic supply management can be a significant driver of improved corporate performance and better risk management. Spend analysis is the most critical component, and the starting point, of strategic supply management and is essential to achieving world-class performance. If you cant analyze your spend data, many opportunities for improvement beyond the low-hanging fruit are without doubt being missed. There is a lot of con...

Captivity, Slavery and Survival as a Far East POW is the incredibly moving story of Gus Anckorn, a British soldier who was captured by the Japanese and held for over three and a half years. Before the war, Gus was a magician and throughout the war, entertained both fellow soldiers and Japanese guards with his tricks.Gus has a brilliant sense of humor and a 'tell it as it is' attitude which got him into a number of scrapes with both the Japanese and his own side. He has a remarkable humilit...

The latest techniques for building a customer-focused enterprise environment "The authors have appreciated that MDM is a complex multidimensional area, and have set out to cover each of these dimensions in sufficient detail to provide adequate practical guidance to anyone implementing MDM. While this necessarily makes the book rather long, it means that the authors achieve a comprehensive treatment of MDM that is lacking in previous works." -- Malcolm Chisholm, Ph.D., Presi...

Extreme Programming (XP) is a radical new approach to software development that has been accepted quickly because its core practices--the need for constant testing, programming in pairs, inviting customer input, and the communal ownership of code--resonate with developers everywhere. Although many developers feel that XP is rooted in commonsense, its vastly different approach can bring challenges, frustrations, and constant demands on your patience.Unless you've got unlimited time ...

As a 19-year old Black Watch conscript Tom Renouf's war began with some of the most vicious fighting of the conflict - against Himmler's fanatical 'Hitler Youth' SS Division. It ended with the capture of Himmler himself and Tom taking a trophy he still treasures - the Gestapo commander's watch.Seriously wounded and later decorated with a Military Medal for gallantry, Tom Renouf witnessed the death and maiming of countless of his teenage comrades and saw the survivors transformed in...

Excellence doesn't just happen. It needs to be designed, and even the best designs can be improved upon.That's something that Angelo Baratta, who spent more than thirty years leading more than a hundred projects for more than fifty organizations, discovered the hard way. While most of these projects succeeded, success rates were never as high as they should have been. This, he determined, was the direct result of the design of the business processes.By mastering process des...