Global UX: Design and Research in a Connected World discusses how user experience (UX) practice is changing and how practitioners and teams around the world are creating great user experiences for a global context. The book is based on interviews with practitioners from many countries, working on different types of projects. It looks behind the scenes at what it takes to create a user experience that can work across borders, cultures, and languages. The book begins with a quick look at the...

Updated to reflect the refreshed NETSS, this bestselling ISTE book is a must for all educators as they lead students through the digital environments that are a part of their everyday lives.Today, billions of people all over the planet interact using various technologies. This interaction has created a digital society that affords its members opportunities for education, employment, entertainment, and social interaction. As in any society, it is expected that digital citizens act in a cert...

“My favorite book of the year.”—Doug McMillon, CEO, Wal-Mart StoresHarvard Business School Professor of Strategy Bharat Anand presents an incisive new approach to digital transformation that favors fostering connectivity over focusing exclusively on content.NAMED ONE OF THE BEST BOOKS OF THE YEAR BY BLOOMBERGCompanies everywhere face two major challenges today: getting noticed and getting paid. To confront ...

The first book to help organizations understand and harness the extraordinary workplace learning potential of social media Cowritten by the CEO of the world's largest workplace learning organization and a consultant and writer with extensive experience on the forefront of workplace learning technology Features case studies showing how organizations around the world have transformed their businesses through social media Most business books on social media have focused on using it as a marke...

“Makes a provocative case that you should put customers second, close open offices, and ditch performance appraisals.”—Adam Grant, best-selling author of Originals“Under New Management is a lively, provocative must-read.”—Whitney Johnson, author of Disrupt Yourself.Why accepted management practices don’t work—and how innovative companies are changing the rulesShould your employees know each other’s salaries? Is your...

In the world of Facebook, Twitter and Yelp, water-cooler conversations with co-workers and backyard small talk with neighbors have moved from the physical world to the digital arena. In this new landscape, organizations ranging from Fortune 500 companies to government agencies to political campaigns continuously monitor online opinions in an effort to guide their actions. Are consumers satisfied with our product? How are our policies perceived? Do voters agree with our platform? Measuring ...

Manage all your social media marketing efforts with repeatable, improvable processesWinner of a 2013 Small Business Book Award for Social Media“In studying social media we must also embrace social sciences. Sociology, psychology, neuroscience, statistical analysis, ethnography, as well as marketing are at the source of Social Marketology, and Dragon explains how and why it matters to business.”—Brian Solis, author of...

How to Leverage Talent You Don’t OwnCampbell Soup Company and PepsiCo seek advice from anthropologists to understand customer tastes and preferences. Google and Intel engage experts in social science and biomechanics to assess how people think about and use technology.Companies are gaining advantage through a new capability-strategic use of external experts-made possible by technology and the globalization of talent. Leaders everywhere recognize that lean,...

Social networks and online communities are reshaping the way people communicate, both in their personal and professional lives. What makes some succeed and others fail? What draws a user in? What makes them join? What keeps them coming back? Entrepreneurs and businesses are turning to user experience practitioners to figure this out. Though they are well-equipped to evaluate and create a variety of interfaces, social networks require a different set of design principles and ways of thinkin...

The intranet is among the primary landscapes in which information-based work occurs, yet many info pros view it with equal parts skepticism and dread. In Intranets for Info Pros, editors Kennedy and Dysart and 10 expert contributors provide a wealth of advice and support for the information professional charged with implementing or contributing to an intranet. Leading thinkers and practitioners contributing to Intranets for Info Pros are Angela Abell, Avi Rappoport, Jose Claudio Terra, Cor...

Real time strategic change is a way of redesigning how organizations change-a mindset and accompanying methodology-that ensures that • Change occurs at a fast pace and in real time throughout an organization. • Change occurs simultaneously within the whole organization. • Buy-in, commitment to, and ownership of a change effort is a natural by-product of involving people in the process of change. • People feel responsible for the ultimate success of the organization's change effort. • Broad...

Successful implementation and completion of group work activities requires instructors and students alike to confront challenges not present in individual work. To maximize learning, group projects need a solid lesson plan that helps studentsunderstand the benefits of group work,develop ground rules and assign responsibilities,value everyone's contributions, andresolve potential conflicts.Teacher, curriculum designer, and "teacherp...