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Real Time Strategic Change
How to Involve an Entire Organization in Fast and Far-Reaching Change
1997
EN
Real time strategic change is a way of redesigning how organizations change-a mindset and accompanying methodology-that ensures that • Change occurs at a fast pace and in real time throughout an organization. • Change occurs simultaneously within the whole organization. • Buy-in, commitment to, and ownership of a change effort is a natural by-product of involving people in the process of change. • People feel responsible for the ultimate success of the organization's change effort. • Broad...
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- HBR Guide
2013
EN
ARE YOUR WORKING RELATIONSHIPS WORKING AGAINST YOU?To achieve your goals and get ahead, you need to rally people behind you and your ideas. But how do you do that when you lack formal authority? Or when you have a boss who gets in your way? Or when you’re juggling others’ needs at the expense of your own?By managing up, down, and across the organization. Your success depends on it, whether you’re a young professional or an experienced leader.
2013
EN
Join forces with others inside and outside your organization to solve your toughest problems.If you read nothing else on collaborating effectively, read these 10 articles. We’ve combed through hundreds of articles in the Harvard Business Review archive and selected the most important ones to help you work more productively with people on your team, in other departments, and in other organizations.Leading experts such as Daniel Goleman, Herm...
Teambuilding That Gets Results
Essential Plans and Activities for Creating Effective Teams
2007
EN
Teambuilding is one of the fastest-growing areas on the business shelf, as companies look to increase efficiency and morale.Teambuilding That Gets Results, an easy-to-use guidebook for building effective teams, will increase the strength of any business. Harriet and Linda Diamond offer expert advice gleaned from years of consulting businesses on building strong teams. Topics include:Building strong, flexible, collaborative teamsTeam assessment...
2011
EN
This book provides college students with all the information and advice they need to apply successfully to graduate school. In chapters 1 – 4 several misconceptions about graduate school are revealed and dispelled, including the most common myth – that one must have excellent grades to get in, and that excellent grades are all that one needs. Certain factors that can play an even bigger role than GPA in determining the fate of an application are discussed, and the reader discovers how the ...
8 Things We Hate About IT
How to Move Beyond the Frustrations to Form a New Partnership with IT
2010
EN
"Why can't you get what you really want from IT? All you desire is a ready-and-willing partner to help you exploit IT to drive your business. Instead, you get endless rules and regulations, not to mention processes, projects, and technologies that deliver too little, too late, for too much. It's frustrating!How to build a relationship that puts you firmly in control and produces the business results you need? In The 8 Things We Hate About IT, Susan Cramm provides the answers.
2002
EN
Harvard Business Essentials are comprehensive, solution-oriented paperbacks for business readers of all levels of experience. In today's ever-changing business environment, hiring an all-star work force and keeping it in place is a challenge for any organization. With an overview on topics such as recruiting the right people, cultivating the right culture, avoiding employee burnout, and calculating employee turnover, Hiring and Keeping the Best People offers managers a clear understanding ...
The Social Organization
How to Use Social Media to Tap the Collective Genius of Your Customers and Employees
2011
EN
As a leader, it's your job to extract maximum talent, energy, knowledge, and innovation from your customers and employees. But how?In The Social Organization, two of Gartner's lead analysts strongly advocate exploiting social technology. The authors share insights from their study of successes and failures at more than four hundred organizations that have used social technologies to foster-and capitalize on-customers’ and employees’ collective efforts.But the new s...
Change Intelligence
Use the Power of CQ to Lead Change That Sticks
2013
EN
Whether you’re on the front line or in the executive suite, you can build your “Change Intelligence®”—and create results that matter at all levels of the organization.In today’s business world, everyone knows that we all face constant change, whether it’s the implementation of a new IT system, a reorganization, or a full merger or acquisition. We also know that the ability to handle such change makes the difference between success and failure—and has a direct effect on the bottom l...
Building a Magnetic Culture: How to Attract and Retain Top Talent to Create an Engaged, Productive Workforce
How to Attract and Retain Top Talent to Create an Engaged, Productive Workforce
2012
EN
Attract top talent and energize your workforce with a MAGNETIC CULTURE“Sheridan outlines simple but powerful steps to take in creating and maintaining an organization that fosters an environment with similar attraction.”—Marshall Goldsmith, Ph.D., international bestselling author of MOJO and What Got You Here Won’t Get You There“A compelling case for and guide to the creation of a high engagement/high performance wo...
How Dare You Manage?
Seven Principles to Close the Ceo Skill Gap
2013
EN
How dare you manage? These words are often on the tip of Nick Forrest's tongue as he consults for CEOs and other senior managers. Why? Because rare is the CEO who has been taught to manage large groups of employees -- indeed, to be accountable for everything, for the entire organization.Now, in this new book, Forrest explores the seven CEO management principles by which CEOs can energize all of their employees to achieve high levels of productivity and outstanding results....
The Six Principles of Service Excellence
A Proven Strategy for Driving World-Class Employee Performance and Elevating the Customer Experience from Average to Extraordinary
2005
EN
In reading this book, you will find that The Six Principles of Service Excellence IS:A simple, yet comprehensive, step-by-step process that, if followed implicitly, will lead any organization (small or large) to achieving and sustaining a work environment that will foster superior employee performance and service excellence.More than a theory or concept.It is a process that is effectively used in many healthcare, financial, legal, hospitality and f...











