Business Etiquette in Business Reference & Business & Finance eBooks

Robert's Rules of Order Newly Revised, 12th edition

by Henry M. Robert III, Daniel H Honemann, Thomas J Balch, Daniel E. Seabold, Shmuel Gerber ...

The only current authorized edition of the classic work on parliamentary procedure—a guide to smooth, orderly, and fairly conducted meetings.Robert's Rules of Order is as indispensable now as the original edition was more than a century ago. This book is the acknowledged "gold standard" for meeting rules.New and enhanced features of this edition include:Section-based paragraph numbering to ... Read more

$32.99 CAD

The only current authorized edition of the classic work on parliamentary procedure—a guide to smooth, orderly, and fairly conducted meetings.Robert's Rules of Order is as indispensable now as the original edition was more than a century ago. This book is the acknowledged "gold standard" for meeting rules.New and enhanced features of this edition include:Section-based paragraph numbering to
... Read more
The Etiquette Advantage in Business, Third Edition

Personal Skills for Professional Success

by Peter Post, Anna Post, Lizzie Post, Daniel Post Senning ...

Your key to professional and personal successCompletely revised and updated, the third edition of the Posts' The Etiquette Advantage in Business is the ultimate guide professionals need to build successful business relationships with confidenceToday, more than ever, good manners mean good business. The Etiquette Advantage in Business offers proven, essential advice, from resolving conflicts with ... Read more

$18.99 CAD

Your key to professional and personal successCompletely revised and updated, the third edition of the Posts' The Etiquette Advantage in Business is the ultimate guide professionals need to build successful business relationships with confidenceToday, more than ever, good manners mean good business. The Etiquette Advantage in Business offers proven, essential advice, from resolving conflicts with
... Read more
The Essentials of Business Etiquette: How to Greet, Eat, and Tweet Your Way to Success

by Barbara Pachter ...

The Definitive Guide to Professional BehaviorWhether you’re eating lunch with a client, Skyping with your boss, or meeting a business partner for the first time--it's all about how you present yourself. The Essentials of Business Etiquette gives you 101 critical tips for improving behavior in any business situation--all delivered in a quick, no-nonsense format."If you are looking for practical ... Read more

$23.66 CAD

The Definitive Guide to Professional BehaviorWhether you’re eating lunch with a client, Skyping with your boss, or meeting a business partner for the first time--it's all about how you present yourself. The Essentials of Business Etiquette gives you 101 critical tips for improving behavior in any business situation--all delivered in a quick, no-nonsense format."If you are looking for practical
... Read more
The Complete Idiot's Guide to Cold Calling

Expert Advice for Overcoming Fear, Building Confidence, and Finding Your Sales V

by Keith Rosen MCC ...

Does this sound familiar? “If I could get in front of the prospect, the rest of the selling process becomes easier. It’s just getting in front of them that’s the challenge.” The fact is most cold calling efforts are doomed from the start. Salespeople lose sales not due to a lack of effort, but because they lack a prospecting system they are comfortable with and can trust to generate greater, ... Read more

$12.99 CAD

Does this sound familiar? “If I could get in front of the prospect, the rest of the selling process becomes easier. It’s just getting in front of them that’s the challenge.” The fact is most cold calling efforts are doomed from the start. Salespeople lose sales not due to a lack of effort, but because they lack a prospecting system they are comfortable with and can trust to generate greater,
... Read more
Robert's Rules of Order Newly Revised In Brief, 3rd edition

by Henry M. Robert III, Daniel H Honemann, Thomas J Balch, Daniel E. Seabold, Shmuel Gerber ...

A short, user-friendly guide to the essential procedures of conducting a meeting, written by the authors of Robert's Rules of Order Newly Revised, the only authorized edition of the classic work on parliamentary procedure.Originally published in 1876, Robert's Rules of Order is the definitive book on parliamentary proceedings, yet those not well versed on what has now become a rather thick ... Read more

Was $15.99 CAD Now $1.99 CAD

A short, user-friendly guide to the essential procedures of conducting a meeting, written by the authors of Robert's Rules of Order Newly Revised, the only authorized edition of the classic work on parliamentary procedure.Originally published in 1876, Robert's Rules of Order is the definitive book on parliamentary proceedings, yet those not well versed on what has now become a rather thick
... Read more
The Culture Map

Breaking Through the Invisible Boundaries of Global Business

by Erin Meyer ...

An international business expert helps you understand and navigate cultural differences in this "brilliant guide to what all business leaders need to know right now" (Marshall Goldsmith, author of the New York Times and global bestseller What Got You Here Won't Get You There)When it comes to communication styles, Americans precede anything negative with three nice comments; French, Dutch, Israelis ... Read more

$24.99 CAD

An international business expert helps you understand and navigate cultural differences in this "brilliant guide to what all business leaders need to know right now" (Marshall Goldsmith, author of the New York Times and global bestseller What Got You Here Won't Get You There)When it comes to communication styles, Americans precede anything negative with three nice comments; French, Dutch, Israelis
... Read more
Winning

The Ultimate Business How-To Book

by Jack Welch, Suzy Welch ...

A champion manager of people, Jack Welch shares the hard-earned wisdom and leadership principles of a storied career in what will become the ultimate business bible.With Winning, Jack Welch delivers a wide-ranging, in-depth, no-holds-barred management guidebook about the tough strategic, organizational, and personal challenges that face people at every stage of their career development. Loaded ... Read more

$21.99 CAD

A champion manager of people, Jack Welch shares the hard-earned wisdom and leadership principles of a storied career in what will become the ultimate business bible.With Winning, Jack Welch delivers a wide-ranging, in-depth, no-holds-barred management guidebook about the tough strategic, organizational, and personal challenges that face people at every stage of their career development. Loaded
... Read more
The Asshole Survival Guide

How to Deal with People Who Treat You Like Dirt

by Robert I. Sutton ...

“This book is a contemporary classic—a shrewd and spirited guide to protecting ourselves from the jerks, bullies, tyrants, and trolls who seek to demean. We desperately need this antidote to the a-holes in our midst.”—Daniel H. Pink, best-selling author of To Sell Is Human and DriveHow to avoid, outwit, and disarm assholes, from the author of the classic The No Asshole RuleAs entertaining as it is ... Read more

$15.99 CAD

“This book is a contemporary classic—a shrewd and spirited guide to protecting ourselves from the jerks, bullies, tyrants, and trolls who seek to demean. We desperately need this antidote to the a-holes in our midst.”—Daniel H. Pink, best-selling author of To Sell Is Human and DriveHow to avoid, outwit, and disarm assholes, from the author of the classic The No Asshole RuleAs entertaining as it is
... Read more
How to Win Friends & Influence People

by Dale Carnegie ...

‘How to Win Friends and Influence People' is one of the first best-selling self-help books ever published. Just after publishing, it quickly exploded into an overnight success, eventually selling more than 15 million copies worldwide, and pioneering an entire genre of self-help and personal success books. With an enduring grasp of human nature, it teaches his readers how to handle people without ... Read more

$0.69 CAD

‘How to Win Friends and Influence People' is one of the first best-selling self-help books ever published. Just after publishing, it quickly exploded into an overnight success, eventually selling more than 15 million copies worldwide, and pioneering an entire genre of self-help and personal success books. With an enduring grasp of human nature, it teaches his readers how to handle people without
... Read more
Robert's Rules in Plain English 2e

A Readable, Authoritative, Easy-to-Use Guide to Running Meetings

by Doris P. Zimmerman ...

A revised edition of the bestselling Robert's Rules in Plain English, which still stands as the most concise, most-user friendly guide to parliamentary procedure on the market today.If you've ever had to run a meeting according to parliamentary procedures, you know just how difficult it is to keep track of all the rules, much less follow them. Figuring out what to say and how to say it seems an ... Read more

$11.99 CAD

A revised edition of the bestselling Robert's Rules in Plain English, which still stands as the most concise, most-user friendly guide to parliamentary procedure on the market today.If you've ever had to run a meeting according to parliamentary procedures, you know just how difficult it is to keep track of all the rules, much less follow them. Figuring out what to say and how to say it seems an
... Read more
Excuse Me

The Survival Guide to Modern Business Etiquette

by Rosanne Thomas ...

Discover a wealth of business etiquette in this invaluable resource book that helps prevent bad behavior in the workplace.What are the rules for business etiquette today? Is it acceptable to text your boss at home? What is the polite way to ask a colleague to take a distracting conversation behind closed doors? What about the use of smartphones in meetings?In today’s workplace, manners matter more ... Read more

$11.99 CAD

Discover a wealth of business etiquette in this invaluable resource book that helps prevent bad behavior in the workplace.What are the rules for business etiquette today? Is it acceptable to text your boss at home? What is the polite way to ask a colleague to take a distracting conversation behind closed doors? What about the use of smartphones in meetings?In today’s workplace, manners matter more
... Read more
Business Etiquette Made Easy

The Essential Guide to Professional Success

by Myka Meier ...

Crowned “the picture of grace” by Vogue magazine, the founder of The Plaza Hotel’s Finishing Program spills her insider tips on how to achieve an upper edge in your career.Etiquette expert Myka Meier has coached thousands of business professionals and worked with internal human resources and hiring departments of some of the most successful Fortune 100 companies to learn what it takes to be the ... Read more

$14.99 CAD

Crowned “the picture of grace” by Vogue magazine, the founder of The Plaza Hotel’s Finishing Program spills her insider tips on how to achieve an upper edge in your career.Etiquette expert Myka Meier has coached thousands of business professionals and worked with internal human resources and hiring departments of some of the most successful Fortune 100 companies to learn what it takes to be the
... Read more
Essential Manners for Men 2nd Ed

What to Do, When to Do It, and Why

by Peter Post ...

“A helpful manners survival guide for figuring out those sticky everyday situations.” —Joshua Piven, coauthor of The WORST-CASE SCENARIO Survival HandbookThe completely revised and updated edition of the New York Times bestseller that addresses the modern manners and social skills men really need to know to succeed in business and in life.The name “Emily Post” is synonymous with etiquette, good ... Read more

$11.99 CAD

“A helpful manners survival guide for figuring out those sticky everyday situations.” —Joshua Piven, coauthor of The WORST-CASE SCENARIO Survival HandbookThe completely revised and updated edition of the New York Times bestseller that addresses the modern manners and social skills men really need to know to succeed in business and in life.The name “Emily Post” is synonymous with etiquette, good
... Read more
Executive Presence 2.0

Leadership in an Age of Inclusion

by Sylvia Ann Hewlett ...

In this updated and expanded edition of her celebrated book Executive Presence: The Missing Link Between Merit and Success, one of the world’s most influential business thinkers reveals the qualities essential for leadership and career development in our fast-changing, post-pandemic world. Some are timeless (confidence, decisiveness), some are brand new (the ability to command Zoom), and all are ... Read more

$19.99 CAD

In this updated and expanded edition of her celebrated book Executive Presence: The Missing Link Between Merit and Success, one of the world’s most influential business thinkers reveals the qualities essential for leadership and career development in our fast-changing, post-pandemic world. Some are timeless (confidence, decisiveness), some are brand new (the ability to command Zoom), and all are
... Read more
人性的弱點：暢銷不墜的成功學經典，向卡內基學習交心溝通術與好感度人際學

How to Win Friends and Influence People

by 戴爾．卡內基, Dale Carnegie ...

Translated by 韓文橋 ...

Series series 人際關係
*世界出版史上僅次於《聖經》的長銷經典，出版逾80年，暢銷超過1500萬冊！*社交心理、人際溝通與成功學的必讀聖經！*股神巴菲特從二十歲起就奉為人生圭臬的案頭書！「想說服別人，要先激發對方的渴望，了解對方的需求。能做到這一點，就能左右逢源。」――戴爾．卡內基被譽為二十世紀最偉大心靈導師和成功學大師的卡內基，在一九一二年發揮自身的銷售與演講長才，創立了獨有的卡內基訓練課程，在美國各地大受歡迎。卡內基認為，能夠被人喜歡，而且也喜歡別人才叫「成功」。也就是說，成功的第一要素是要懂得如何建立好人際關係。人與人之間若要有效溝通，必須了解「人性的弱點」，了解人們都渴望受重視的天性，進而能真心讚美他人。本書囊括卡內基教學二十多年來的精華，詳細說明如何與人相處的哲學和技巧，並輔以諸多真實的故事與例子加以印證，包含三大人際關係技巧、六種受歡迎的方法、十二條獲得認同的法則，以及說服人的九種訣竅。他筆... ... Read more

$8.75 CAD

*世界出版史上僅次於《聖經》的長銷經典，出版逾80年，暢銷超過1500萬冊！*社交心理、人際溝通與成功學的必讀聖經！*股神巴菲特從二十歲起就奉為人生圭臬的案頭書！「想說服別人，要先激發對方的渴望，了解對方的需求。能做到這一點，就能左右逢源。」――戴爾．卡內基被譽為二十世紀最偉大心靈導師和成功學大師的卡內基，在一九一二年發揮自身的銷售與演講長才，創立了獨有的卡內基訓練課程，在美國各地大受歡迎。卡內基認為，能夠被人喜歡，而且也喜歡別人才叫「成功」。也就是說，成功的第一要素是要懂得如何建立好人際關係。人與人之間若要有效溝通，必須了解「人性的弱點」，了解人們都渴望受重視的天性，進而能真心讚美他人。本書囊括卡內基教學二十多年來的精華，詳細說明如何與人相處的哲學和技巧，並輔以諸多真實的故事與例子加以印證，包含三大人際關係技巧、六種受歡迎的方法、十二條獲得認同的法則，以及說服人的九種訣竅。他筆...
... Read more
The Unspoken Truths for Career Success

Navigating Pay, Promotions, and Power at Work

by Tessa White ...

"A terrific read for the new generations rising in the workforce—and for their leaders." — Stephen M. R. Covey, The New York Times and #1 Wall Street Journal bestselling author of The Speed of Trust and Trust & InspireSTOP SPINNING YOUR WHEELS AND TAKE CONTROL OF YOUR CAREER FUTURE TODAY.Building a successful career in the world of remote work, hybrid schedules, and a lack of work/life ba... ... Read more

$8.99 CAD

"A terrific read for the new generations rising in the workforce—and for their leaders." — Stephen M. R. Covey, The New York Times and #1 Wall Street Journal bestselling author of The Speed of Trust and Trust & InspireSTOP SPINNING YOUR WHEELS AND TAKE CONTROL OF YOUR CAREER FUTURE TODAY.Building a successful career in the world of remote work, hybrid schedules, and a lack of work/life ba...
... Read more
One Market Under God

Extreme Capitalism, Market Populism, and the End of Economic Democracy

by Thomas Frank ...

In a book that has been raising hackles far and wide, the social critic Thomas Frank skewers one of the most sacred cows of the go-go '90s: the idea that the new free-market economy is good for everyone.Frank's target is "market populism"—the widely held belief that markets are a more democratic form of organization than democratically elected governments. Refuting the idea that billionaire CEOs ... Read more

Was $14.99 CAD Now $5.99 CAD

In a book that has been raising hackles far and wide, the social critic Thomas Frank skewers one of the most sacred cows of the go-go '90s: the idea that the new free-market economy is good for everyone.Frank's target is "market populism"—the widely held belief that markets are a more democratic form of organization than democratically elected governments. Refuting the idea that billionaire CEOs
... Read more
How to Relax Without Getting the Axe

A Survival Guide to the New Workplace

by Stanley Bing ...

“Nobody pricks corporate balloons better than Stanley Bing.” – New York PostThe ultimate satirist of corporate America, bestselling author Stanley Bing (Sun Tzu Was a Sissy, Crazy Bosses) now offers an outrageous survival guide to the new workplace with How to Relax Without Getting the Axe—an eminently useful handbook that shows you how to retire on the job while still taking up (window) office ... Read more

$11.99 CAD

“Nobody pricks corporate balloons better than Stanley Bing.” – New York PostThe ultimate satirist of corporate America, bestselling author Stanley Bing (Sun Tzu Was a Sissy, Crazy Bosses) now offers an outrageous survival guide to the new workplace with How to Relax Without Getting the Axe—an eminently useful handbook that shows you how to retire on the job while still taking up (window) office
... Read more
Life's a Pitch

How to Sell Yourself and Your Brilliant Ideas

by Stephen Bayley, Roger Mavity ...

The pitch is the absolute essence of modern business. Ideas are the most valuable commodity in the modern economy and it is human skill which develops them. In pitching for new business, ideas and emotional intelligence dominate. However the skills of the pitch are not only relevant to the world of business, rather they apply to just about every significant personal transaction in your life...Life ... Read more

$10.99 CAD

The pitch is the absolute essence of modern business. Ideas are the most valuable commodity in the modern economy and it is human skill which develops them. In pitching for new business, ideas and emotional intelligence dominate. However the skills of the pitch are not only relevant to the world of business, rather they apply to just about every significant personal transaction in your life...Life
... Read more
Great Customer Service Over the Telephone

by The Customer Service Training Institute ...

Series series Customer Service Training Series
The telephone is opne of the most common and most effective tools for all businesses. Unfortunately, it is also the most abused tool as well. Some of our practices and methods of using the telephone are not only hurting our business, they are making our customers angry, frustrated and upset. They can even get so frustrated with your business and the telephone that they leave your business and go ... Read more

$6.56 CAD

The telephone is opne of the most common and most effective tools for all businesses. Unfortunately, it is also the most abused tool as well. Some of our practices and methods of using the telephone are not only hurting our business, they are making our customers angry, frustrated and upset. They can even get so frustrated with your business and the telephone that they leave your business and go
... Read more
How to talk to anyone

92 tips voor sociaal succes

by Leil Lowndes ...

Translated by Ruud van der Helm, André Haacke ...

Voel je je vaak ongemakkelijk in sociale situaties? Vind je het lastig om over koetjes en kalfjes te praten? How to talk to anyone leert je door middel van praktische tips en handige technieken hoe je vol vertrouwen met iedereen in elke situatie een gesprek kunt voeren.Bij sommige mensen lijkt alles te lukken: ze hebben de beste banen en de interessantste vrienden. Ze knopen op feestjes ... Read more

$12.89 CAD or Free with Kobo Plus

Voel je je vaak ongemakkelijk in sociale situaties? Vind je het lastig om over koetjes en kalfjes te praten? How to talk to anyone leert je door middel van praktische tips en handige technieken hoe je vol vertrouwen met iedereen in elke situatie een gesprek kunt voeren.Bij sommige mensen lijkt alles te lukken: ze hebben de beste banen en de interessantste vrienden. Ze knopen op feestjes
... Read more
How to Answer Interview Questions: 111 Great Answers to the Toughest Interview Questions

by Maria Loy ...

How to Answer Interview Questions, it’s an indispensable guide to help you while job hunting.Getting a Job is always a hassle if you don’t know how to prepare yourself mentally, physically and especially if you don’t know what to say during a job interview.And if you could have hands before on what would be asked in each interview?And if you knew how to dress up for a job interview?How to behave ... Read more

$3.48 CAD or Free with Kobo Plus

How to Answer Interview Questions, it’s an indispensable guide to help you while job hunting.Getting a Job is always a hassle if you don’t know how to prepare yourself mentally, physically and especially if you don’t know what to say during a job interview.And if you could have hands before on what would be asked in each interview?And if you knew how to dress up for a job interview?How to behave
... Read more
How to Interact with All Types of Customers

by The Customer Service Training Institute ...

Series series Customer Service Training Series
Like like no two snowflakes are alike, no two customers are alike either. Granted we all share some similarities but we are also much different from each other in other ways as well. Because of this, we cannot have the same approach or response to every customer. When we try to use a "cookie cutter" approach we run the risk of making some people happy while making other angry. "How to Interact ... Read more

$6.56 CAD

Like like no two snowflakes are alike, no two customers are alike either. Granted we all share some similarities but we are also much different from each other in other ways as well. Because of this, we cannot have the same approach or response to every customer. When we try to use a "cookie cutter" approach we run the risk of making some people happy while making other angry. "How to Interact
... Read more
Talking on Eggshells

Soft Skills for Hard Conversations

by Sam Horn ...

Silver winner of the 2023 Foreword INDIES award for business & economics by Foreword ReviewsWant to know how to speak up instead of shut down, face challenges head-on instead of run the other way, and keep your cool even when others don’t? Talking on Eggshells shows you how. This inspiring book shares everyday character-building situations and offers examples of what to say and not to say so you ... Read more

$14.84 CAD or Free with Kobo Plus

Silver winner of the 2023 Foreword INDIES award for business & economics by Foreword ReviewsWant to know how to speak up instead of shut down, face challenges head-on instead of run the other way, and keep your cool even when others don’t? Talking on Eggshells shows you how. This inspiring book shares everyday character-building situations and offers examples of what to say and not to say so you
... Read more

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