In this helpful how-to, author Tom Kendrick reveals field-proven principles for navigating high-pressure situations, so you can overcome any obstacle.Even with a terrific project management program in place, problems can arise to derail your team's hard work. This book explores a wide range of challenging scenarios and practical solutions and is packed with insightful answers to over 100 of your most urgent project management questions.In 101 Project Ma...

For project managers looking to establish credibility and drive winning results, author Tom Kendrick’s groundbreaking system provides the key to leading cross-functional, outsourced, and other types of teams through every stage of the project cycle.Results Without Authority is the definitive book on control--teaching the three principal levels of control, including project process, influence, and metrics, among other important areas. You learn the surefire...

To see a program successfully through to completion, a program manager must break the work down into simpler, smaller pieces and organize it into interdependent tasks…and this book helps you do just that.Projects require managers, but programs warrant maestros. Tasked with overseeing multiple project teams and thousands of activities, program managers have one of the most challenging jobs in the market. Too many overburdened managers are leaving otherwise great job...

The most essential component of every project manager’s job is the ability to identify potential risks before they cause unnecessary headaches and turmoil all around.All projects are inherently risky, and complex ones can potentially be the downfall for even the most experienced project manager. From technical challenges and resource issues to unrealistic deadlines and problems with your subcontractors, any number of things can go wrong.Fully updated and co...

The most essential component of every project manager’s job is the ability to identify potential risks before they cause unnecessary headaches and turmoil all around.All projects are inherently risky, and complex ones can potentially be the downfall for even the most experienced project manager. From technical challenges and resource issues to unrealistic deadlines and problems with your subcontractors, any number of things can go wrong.Fully updated, consi...

Winner of the Project Management Institute’s David I. Cleland Project Management Literature Award 2010 It’s no wonder that project managers spend so much time focusing their attention on risk identification. Important projects tend to be time constrained, pose huge technical challenges, and suffer from a lack of adequate resources. Identifying and Managing Project Risk, now updated and consistent with the very latest Project Management Body of Knowledge (PMBOK)® Guide, takes readers throug...

This results-oriented resource is a must-have strategic partner for project managers of every industry.Shifting priorities, budget cuts, unexpected interruptions….the obstacles that project managers face daily are sometimes relentless and always burdensome. Now, the average project is only growing more complicated.The Project Management Tool Kit is filled with step-by-step guidance that will enable managers to complete even the most complex project...

For project managers looking to establish credibility and drive winning results, author Tom Kendrick’s groundbreaking system provides the key to leading cross-functional, outsourced, and other types of teams through every stage of the project cycle.Results Without Authority is the definitive book on control--teaching the three principal levels of control, including project process, influence, and metrics, among other important areas. You learn the surefire...

To see a program successfully through to completion, a program manager must break the work down into simpler, smaller pieces and organize it into interdependent tasks…and this book helps you do just that.Projects require managers, but programs warrant maestros. Tasked with overseeing multiple project teams and thousands of activities, program managers have one of the most challenging jobs in the market. Too many overburdened managers are leaving otherwise great job...

In this helpful how-to, author Tom Kendrick reveals field-proven principles for navigating high-pressure situations, so you can overcome any obstacle.Even with a terrific project management program in place, problems can arise to derail your team’s hard work. This book explores a wide range of challenging scenarios and practical solutions and is packed with insightful answers to over 100 of your most urgent project management questions.In 101 Project Ma...

The most essential component of every project manager’s job is the ability to identify potential risks before they cause unnecessary headaches and turmoil all around.All projects are inherently risky, and complex ones can potentially be the downfall for even the most experienced project manager. From technical challenges and resource issues to unrealistic deadlines and problems with your subcontractors, any number of things can go wrong.Fully updated, consi...

Tips on making your call center a genuine profit centerIn North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call cen...