Tips on making your call center a genuine profit centerIn North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call cen...

Depression sucks. But that doesn't mean we can't laugh at it.In this brutally honest (and strangely hilarious) deep dive into the rollercoaster that is depression, David Hansen lays it all bare-the dark thoughts, the awkward therapy sessions, and the well-meaning but completely useless advice from people. With a mix of intimate stories, self-deprecating humour, and charmingly crude cartoons, Hansen demystifies the beast of depression and offers practical, no-nonsense ways to wrestl...

"And in this quiet moment as I close my eyes, spent and sated, I think I'm in the eye of the storm. And in spite of all he's said, and what he hasn't said, I don't think I have ever been so happy."When literature student Anastasia Steele goes to interview young entrepreneur Christian Grey, she encounters a man who is beautiful, brilliant, and intimidating. The unworldly, innocent Ana is startled to realize she wants this man and, despite his enigmatic reserve, find...

Deliciously dirty, Deep Throat Diva is the titillating story of a young woman who will do anything to keep her secrets from coming to light and ruining her wedding.With brains, beauty, and a four-carat diamond engagement ring, Pasha Willow seems to have the perfect life. She’s the successful owner of a trendy hair salon, lives in a posh condo with her handsome soon-to-be husband, drives an expensive car, and indulges in relentless shopping sprees. But behi...

Join 100 teens as they fight to survive on a barely recognizable Earth in the first book of the New York Times bestselling series that inspired the hit CW TV series.No one has set foot on Earth in centuries—until now. Ever since a devastating nuclear war, humanity has lived on spaceships far above Earth's radioactive surface. Now, one hundred juvenile delinquents—considered expendable by society—are being sent on a dangero...

**Tom Clancy's Jack Ryan: Ghost War is out now on Prime Video!This electrifying thriller in Tom Clancy's #1 New York Times bestselling series has President Jack Ryan and his allies facing a treacherous foe threatening to unleash chaos around the globe...**When the desperate Russian president launches an all-out covert violent offensive into order to push the world into chaos and regain the power his once-mighty country has lost, it’s up to U.S. President J...

A war is coming, a battle that will stretch from the prehistoric forests of the ancient past to the cutting-edge research labs of today, all to reveal a true mystery buried deep within our DNA, a mystery that will leave readers changed forever . . .In this groundbreaking masterpiece of ingenuity and intrigue that spans 50,000 years in human history, New York Times bestselling author James Rollins takes us to mankind’s next great leap.But will it mark a new chapter ...

New York Times bestselling author Susan Mallery's classic blend of lighthearted humor and intense emotional conflict works its magic on two newcomers to the California town of Fool's Gold, which Library Journal calls "a setting so real and appealing readers will want to start scoping out real estate."Destiny Mills believes passion has its place-like in the lyrics of the country songs that made her parents famous. After a childhood full of drama and heartache, she wants a life that'...

Now available in a single volume, E L James's New York Times #1 bestselling trilogy has been hailed by Entertainment Weekly as being "in a class by itself." Beginning with the GoodReads Choice Award Romance Finalist Fifty Shades of Grey, the Fifty Shades Trilogy will obsess you, possess you, and stay with you forever.This bundle includes the following novels:FIFTY SHADES OF GREY: When college student Anastasia Steele goes to interview young entrep...

The greatly anticipated final book in the New York Times bestselling Hunger Games trilogy by Suzanne Collins.The Capitol is angry. The Capitol wants revenge. Who do they think should pay for the unrest? Katniss Everdeen. The final book in The Hunger Games trilogy by Suzanne Collins will have hearts racing, pages turning, and everyone talking about one of the biggest and most talked-about books and authors in recent publishing history!

The sizzling first book in the New York Times and USA TODAY bestselling Marriage to a Billionaire series by “one of the most exciting breakout novelists” (USA TODAY) Jennifer Probst.A marriage in name only...To save her family home, impulsive bookstore owner Alexa Maria McKenzie casts a love spell. But she never planned on conjuring up her best friend’s older brother—the powerful man who once shattered her heart.Billionair...

THE NEW YORK TIMES BESTSELLING PHENOMENONFrom Beth Kery, the national bestselling author of Explosive, comes a red-hot romance like no other—where the rules of attraction are broken with that first electrifying touch. Meet Francesca and Ian. The fantasies of what’s to come begin…Because You Are Mine, Part IBecause You Tempt MeIt starts with that first look, when you know you have to have him… Francesca Arno has been commissioned to ...