Professions have long provided a dependable body of expertise that organisations have relied upon to fulfil goals. Issues around equality and diversity alongside challenges to expert knowledge in the neo-liberal era have created profound challenges for this type of worker, even while creating opportunities for newer varieties of expert labour to establish themselves as professionals.This shortform book provides a critical synthesis of the current state of the field from an internat...

The book contains a wealth of detailed and fascinating case studies of New Public Management (NPM) in practice in the UK, exploring the enactment of NPM in its specific organizational contexts. A range of public services are covered including local government, education, social work and the police, with particular attention paid to the National Health Service. The editors introduce the case studies through an examination of the 'hydra-headed' nature of NPM, its variability between sectors ...

Shortlisted for the CMI Management Book of the Year 2011, Practical Manager CategoryA Leaders Guide to Influence will show you how to step up your people skills and improve working relationships so you can get the business results you want.Combing the hugely popular areas of influence and leadership, this book will show you how to step up your interpersonal effectiveness by learning how to work more successfully with those around you, be they peop...

Teams are everywhere - business, industry, schools, hospitals and government. There are executive, management and cross-functional teams, as well as teams formed for specific tasks and projects. But when a team can succeed or fail on the quality and effectiveness of its leader, everyone will have a view on the leadership qualities that are most important.So what makes a successful team? And what can leaders do to ensure that their teams collaborate effectively and are committed to ...

Discover the secrets to high performing teams from the success stories of sport, military and restaurants – and what to do if your team isn’t working.Teams are everywhere: At work we are part of many different teams: the department team, the sales team, the planning team and the project team. At play we join the football team, the netball team, the swimming team, the bridge team and the dance team. Socially we support teams, watch teams and are served by teams in restaurants, hotel...

Health care support workers (HSWs) play a fundamental role in international health care systems, and yet they remain largely invisible. Despite this, the number of HSWs is growing fast as governments strive to combat illness and address social care issues in a world of finite resources.This original collection analyses the global experience of HSWs in the UK, Japan, Australia, Brazil, Canada, Portugal, Sweden and The Netherlands. Leading academics examine issues including the inter...

This book addresses the nature of current shifts in professional and managerial knowledge and practice, particularly in relation to power and accountability. Connecting with current debates concerned with work and identity, the book will present a range of theoretical and empirical accounts of the dilemmas and issues facing specialists in various organizational arenas as they seek to adapt to the challenges of organizational and cultural transformation. Contributions offer innovative and s...

In view of the approaching age of austerity for the public sector, leadership is likely to continue to become a key theme. This edited volume brings together a host of material from the public sector to analyze the issue internationally.Teelken, Dent & Ferlie lead a team of contributors in examining three key aspects of this increasingly important theme:the meaning of public sector leadership, and how this changes in different contextsthe implicati...

Teams are everywhere - business, industry, schools, hospitals and government. There are executive, management and cross-functional teams, as well as teams formed for specific tasks and projects. But when a team can succeed or fail on the quality and effectiveness of its leader, everyone will have a view on the leadership qualities that are most important.So what makes a successful team? And what can leaders do to ensure that their teams collaborate effectively and are committed to ...

The Leader’s Guide to Coaching & Mentoring is a highly practical handbook that helps managers get the most out of their people. It includes grounded advice on the practicalities of both coaching and mentoring – such as how to structure a session – as well as core content on:· The skills required for coaching and mentoring, including listening, questioning, observing body language, challenging and affirming· The established processes

Across the globe, patients are no longer passive recipients of care — they are active participants, decision-makers and collaborators.This timely volume explores the evolving landscape of patient and public involvement (PPI) in healthcare, focusing on its intersection with the healthcare professions. Drawing on international perspectives, the book examines how patients and professionals navigate changing roles, peer support networks and complex healthcare systems. It considers the ...

There are significant variations in how healthcare systems and health professionals are regulated globally. One feature that they increasingly have in common is an emphasis on the value of including members of the public in quality assurance processes. While many argue that this will help better serve the public interest, others question how far the changing regulatory reform agenda is still dominated by medical interests.Bringing together leading academics worldwide, this collecti...