Shortlisted for the CMI Management Book of the Year 2011, Practical Manager CategoryA Leaders Guide to Influence will show you how to step up your people skills and improve working relationships so you can get the business results you want.Combing the hugely popular areas of influence and leadership, this book will show you how to step up your interpersonal effectiveness by learning how to work more successfully with those around you, be they peop...

The Leader’s Guide to Coaching & Mentoring is a highly practical handbook that helps managers get the most out of their people. It includes grounded advice on the practicalities of both coaching and mentoring – such as how to structure a session – as well as core content on:· The skills required for coaching and mentoring, including listening, questioning, observing body language, challenging and affirming· The established processes

Discover the secrets to high performing teams from the success stories of sport, military and restaurants – and what to do if your team isn’t working.Teams are everywhere: At work we are part of many different teams: the department team, the sales team, the planning team and the project team. At play we join the football team, the netball team, the swimming team, the bridge team and the dance team. Socially we support teams, watch teams and are served by teams in restaurants, hotel...

Mike Brent is a Client and Programme Director at Ashridge. He has worked as a management trainer and consultant with many international companies such as GE, HP, Ericsson, France Telecom, ICI, Volvo and Bang & Olufsen. Fiona Dent is a Director of Executive Education at Ashridge. She has worked with a range of organisations and clients on a national and international basis. Mike and Fiona are authors of the bestselling FT Publishing title, The ...

In The Art and Science of Dealing with Difficult People, David Brown pinpoints the seven principles of relationship building that are crucial to creating a successful working environment. Brown breaks down each principle by providing easy to understand instructions and universally applicable management skills.Brown’s philosophy is to approach work place discord as a problem from both a managerial and lower level perspective. He offers advice on how to treat employees, whil...

Creating a Coaching Culture will help coaches and coaching companies to be more effective in the market place, by using an approach that works to create a coaching culture and integrates coaching well into organisations

All workplaces are affected by the intrigues of office politics, and in many businesses who you know can be more important than what you know. Survive Office Politics is full of advice on how to cope with difficult situations and people and get on with your job.This book offers practical help on how to keep cool under pressure,watch out for danger signs, deal with a difficult situation, and workout who is doing what and why. It features a qu...

Do you find it hard to say 'no'? Are you tongue-tied in important meetings? Assert Yourself will help you find your voice and stand up for yourself without appearing aggressive.Full of practical advice on how to change the way you work and livefor the better, the book contains a self-assessment quiz, step-by-stepguidance, top tips, common mistakes and advice on how to avoid them,summaries of key points, and lists of handy books and websites.

“High Performance Team Coaching (HPTC) is a fantastic resource and a ‘must read’ for all Team Leaders and Coaches. The authors demystify the concepts of creating and sustaining high performance teams and how to lead and coach them. Built upon solid research and investigation along with practical and relevant action steps, it is a resource that will help move your team from average or good, to high performance in any context.” - Lillas Marie Hatala and Richard Hatala, Co-authors of Integrative...

Performance coaching is a modern and rapidly growing method used to assist development, and involves helping individuals to improve their performance in all areas of their life, with a particular emphasis on the workplace. Performance coaching draws parallels with NLP and often focuses on the psychology of excellence – making what’s good even better, and helping individuals keep ahead of the game. On an organisational level it can include helping managers to consider how to get the best fr...

Developing leadership skills is essential if you want to clamber upthe career ladder. Whether you're trying to motivate and inspire yourimmediate team or manage your boss(es), this is the book for you.Packed with advice on how to build your influence positively, Lead others effectively will help you to realise your ambitions.Chapters include:Leading people in difficult timesManaging change

Of all the working relationships you have with colleagues, the one with your boss is probably the most important. It can make the difference between looking forward to going to work in the morning, and actively dreading it.Whether you already have a good relationship that you want to build on or a fraught one that you want to improve, this book can help. It offers practical and effective advice on how to survive personality clashes, delegate upwards, develop your influencin...