How the imposition of Crown rule across the British Empire during the Age of Revolution corroded the rights of British subjects and laid the foundations of the modern police state.During the eighteenth and nineteenth centuries, the British Empire responded to numerous crises in its colonies, from North America to Jamaica, Bengal to New South Wales. This was the Age of Revolution, and the Crown, through colonial governors, tested an array of coercive peacekeeping me...

In a brilliant comparative study of law and imperialism, Lisa Ford argues that modern settler sovereignty emerged when settlers in North America and Australia defined indigenous theft and violence as crime.This occurred, not at the moment of settlement or federation, but in the second quarter of the nineteenth century when notions of statehood, sovereignty, empire, and civilization were in rapid, global flux. Ford traces the emergence of modern settler sovereignty in everyday conte...

When the going's tough, companies that survive will be those that build the greatest loyalty-by exceeding expectations. Yet, too often, companies ignore their customers' needs and wants. Today, industries like airlines, retail businesses, and restaurants are feeling consumer pushback.With new, updated examples from more than fifty companies-from Chik-Fil-A restaurants to the Ritz-Carlton hotel chain to online retailer Zappos.com-this book shows managers how to go from so-so service...

Why Customer Service is NOT Enough: Strategies to Create Customer LoyaltyCustomer service alone will not lead to customer loyalty. Loyalty happens when you deliver a customer service experience that creates customer satisfaction. This presentation is packed with hands on strategies. Best selling author, Lisa Ford, presents in Why Customer Service is NOT Enough:How customers define quality customer serviceHow to go beyond processing the customer to serving

Featuring contributions from leading lawyers, historians and social scientists, this path-breaking volume explores encounters of laws, people, and places in Australia since 1788. Its chapters address three major themes: the development of Australian settler law in the shadow of the British Empire; the interaction between settler law and First Nations people; and the possibility of meaningful encounter between First laws and settler legal regimes in Australia. Several chapters explore the l...

Five friends, one life-changing party.When Olivia opens the bathroom door, the last thing she expects to see is her best friend, Nicola, giving birth on the floor. And to say that Nicola is shocked is an understatement. She's not ready to be a mother, and she needs Olivia's help. But Olivia has her own problems--specifically her bullying boyfriend, Jonty, and having to keep an eye on her younger sister, Alice. And then there's Nicola's friend Ben, who's st...

When Olivia opens the bathroom door, the last thing she expects to see is her best friend Nicola giving birth on the floor - and to say Nicola is surprised is an understatement. She's not ready to be a mum, and she needs Olivia's help. But Olivia has her own problems - specifically her bullying boyfriend, Jonty, and keeping an eye on younger sister Alice. And then there's Nicola's friend Ben, who's struggling with secrets of his own .

This comprehensive guide enables parents of children with an autism spectrum disorder (ASD) to play an active and effective role in their child's medical care from diagnosis to early adulthood. With a focus on working with health care providers to ensure the best treatment for your child's unique needs, it includes:- a description of the developmental and medical conditions faced by children with ASDs in lay terms- an explanation of common diagnostic tests- a presenta...

'If you're 50 and frazzled then you need this book in your life! A fabulous funny read… A book that many women will relate to so much' Reader review, ★★★★★Everyone around 55-year-old Nell is absolutely infuriating. Her new boss is a sexist pr*ck, her clients can be selfish tw*ts, and the general public? They can p*ss right off!But when Nell loses it at a children’s party entertainer (who definitely deserved it) her family send her to a rage room. N...

From the #1 New York Times bestselling author of Five Presidents and The Kennedy Detail comes the definitive biography of Betty Ford, tracing the extraordinary journey of a First Lady who transformed personal struggle into national change and reshaped how America talks about women’s health, addiction, and equality.Raised as a Midwestern girl far from the spotlight, Betty Ford was thrust onto the world stage when her husba...

The JPS TANAKH: The Jewish Bible, audio version is a recorded version of the JPS TANAKH, the most widely read English translation of the Hebrew, or Jewish, Bible. Produced and recorded for The Jewish Publication Society (JPS) by The Jewish Braille Institute (JBI), this complete, unabridged audio version features over 60 hours of readings by 13 narrators. Regarded throughout the English-speaking world as the standard English translation of the Holy Scriptures, the JPS TANAKH has been acclai...

Y is for Youths is the twenty-fifth book in an epic series of twenty-six horror anthologies. On these pages you will discover a selection of thirteen unsettling tales from some of the most talented independent horror authors writing today. From terrifying doppelgangers to vengeful spirits, from Satan's very own offspring to young serial killers in the making, Y is for Youths will make you fear all children, no matter how innocent they may seem.