Older people need about twice as much light as younger people to accomplish everyday tasks comfortably and the need is even greater for people with dementia.Light and lighting that promotes health and independence doesn’t just happen. It needs to be designed, with awareness of the specific needs of older people and people with dementia. With many nations experiencing rapidly ageing populations and nearly 50 million people globally living with dementia, improving lighting design and...

King and Kyron were just average stick-up kids until one day, they stumbled across the lick of a lifetime. The best friends were not into selling drugs and would rather take money from local dealers who made their neighborhood drug infested. The two friends had to make the ultimate choice after finding out who the major plug really was. Will blood really run thicker than water, or will greed be enough to make the young goons put the murder game down?

Detective Taggart is a crooked white cop who tries to eliminate as many young black men as possible without getting caught until his luck runs out. Now he has the police Chief in a shit load of danger, from the victim's family. Amazing story about how the tables turn on the whole police department when the rabbit has the gun.

When the going's tough, companies that survive will be those that build the greatest loyalty-by exceeding expectations. Yet, too often, companies ignore their customers' needs and wants. Today, industries like airlines, retail businesses, and restaurants are feeling consumer pushback.With new, updated examples from more than fifty companies-from Chik-Fil-A restaurants to the Ritz-Carlton hotel chain to online retailer Zappos.com-this book shows managers how to go from so-so service...

This important book simply but persuasively demonstrates why we should provide the opportunities for people with dementia to experience the great outdoors. It also gives a voice to people with dementia who have felt the benefit of getting closer to nature. The contributors explore many different ways in which people with dementia can experience and interact with nature through pursuits such as farming, gardening and walking, and the book includes a chapter on the therapeutic, life-enhancin...

The man Business Week calls "the ultimate entrepreneur for the Information Age" explains "Permission Marketing"—the groundbreaking concept that enables marketers to shape their message so that consumers will willingly accept it.Whether it is the TV commercial that breaks into our favorite program, or the telemarketing phone call that disrupts a family dinner, traditional advertising is based on the hope of snatching our attention away from whatever we are ...

Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship.In Uncommon Service, Frances Frei and Anne Morriss show how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a dama...

When Eleanor Morgan published a first-person account of her struggles with anxiety as part of the online series the VICE Guide to Mental Health, the response was staggering. Within four days, the article was read by five million people in fifteen countries, prompted tens of thousands of reader responses and was endorsed by numerous high-profile celebrities, including Caitlin Moran.In Anxiety for Beginners, Morgan digs even deeper, combining her own experiences—rendered in ...

What should a new distributor do first? So much for the new distributor to learn, only part-time hours, but they need to build quickly. MLM is different than a regular job. Every new person in your business should have a copy of this book to guide them in the early days of their network marketing career. This book shows the beginner exactly what to do, exactly what to say, and does it through the eyes of brand-new Distributor Joe. "Big Al"...

Do you feel like your career exists somewhere between your last sale and your next one? Are you always searching for the way to bridge the gap and create long-term success? Does it seem that somehow your life is only about your ability to perform on the job?For too long you have bought into the idea that the business you do and the life you lead are completely separate. What Todd Duncan has learned in his twenty-two years of sales is the polar opposite: When you discover how to con...

In this book, a geneticist who studies identical twins "treats the view that genes are destiny with skepticism" ( The New York Times).How much are the things you choose to do every day determined by your genes and how much is your own free will? Drawing on his own cutting-edge research of identical twins, leading geneticist Tim Spector shows us how the same upbringing, the same environment, and even the same exact genes can lead to very different outcomes....

After 5 years of appearances as a Globe and Mail business bestseller, the fully updated and revised edition of this book could not be more timely. The first edition was a plea to North American leaders to confront three crises – hyper-messaging, the labor shortage and the rise of China – by embracing the fact that a Brand is not a logo, advertising or any other marketing communication, but what people think of you.Unfortunately, these crises have only become more serious, and the m...