How to be a Nurse or Midwife Leader is an indispensable guide for all nurses and midwives who wish to develop and improve their practice as leaders. Written in collaboration with the NHS Leadership Academy, this practical book draws on the real experience of over 10,000 nurses and midwives to bring leadership dilemmas to life in specific situations.Key learning features include:How to develop your self-awarenessHow to develop your personal impact an...

In The Art and Science of Dealing with Difficult People, David Brown pinpoints the seven principles of relationship building that are crucial to creating a successful working environment. Brown breaks down each principle by providing easy to understand instructions and universally applicable management skills.Brown’s philosophy is to approach work place discord as a problem from both a managerial and lower level perspective. He offers advice on how to treat employees, whil...

Coaching Skills: A handbook, Third edition introduces the reader to the core skills needed to become a great coach.

All workplaces are affected by the intrigues of office politics, and in many businesses who you know can be more important than what you know. Survive Office Politics is full of advice on how to cope with difficult situations and people and get on with your job.This book offers practical help on how to keep cool under pressure,watch out for danger signs, deal with a difficult situation, and workout who is doing what and why. It features a qu...

SMEs need to become more sustainable. To reach such a goal they also need to become more professional in their outlook and approach. In this way they may be able to deal with the instability, complexity, ambiguity and uncertainty of change; and to cope with the ever increasing pressures brought by change. After outlining what is meant by sustainability and professionalism, some strategies for how SME owner/managers might become more professional by focussing on the development of their own...

Do you find it hard to say 'no'? Are you tongue-tied in important meetings? Assert Yourself will help you find your voice and stand up for yourself without appearing aggressive.Full of practical advice on how to change the way you work and livefor the better, the book contains a self-assessment quiz, step-by-stepguidance, top tips, common mistakes and advice on how to avoid them,summaries of key points, and lists of handy books and websites.

Method and process are important in project management, but knowing how to use them is even more so. Project managers can increase effectiveness most by developing soft skills. You will find that these skills are transferable across project types and industry sectors. This book illustrates the application of NLP to develop competencies - better equipping you to communicate across cultures, reframe problems, manage stakeholder groups, resolve conflicts, motivate teams and become an even bet...

A class can be skilled and motivated to learn without a teacher always having to lead. Engaging learners in this way unpicks intrinsic motivation, the foundation that underpins a productive learning environment and helps to develop independent learning, creativity and improved behaviour management.Based on five years of intensive research through Osiris Educational's award-winning Outstanding Teaching Intervention programme, during which the authors have trained more than 500 teach...

Shortlisted for the CMI Management Book of the Year 2011, Practical Manager CategoryA Leaders Guide to Influence will show you how to step up your people skills and improve working relationships so you can get the business results you want.Combing the hugely popular areas of influence and leadership, this book will show you how to step up your interpersonal effectiveness by learning how to work more successfully with those around you, be they peop...

A challenging book to improve your influencing skills. Manager, consultant, member of the Works Council: in any of these functions you want to exert maximum influence to reach your goals. There are quite some ways to do this. You can reason and give logical arguments, you can paint a picture about an attractive future perspective or give compliments. This book describes ten different influencing skills that you can learn to use and to apply yourself. Influencing is not about using communic...

In this eBook, the reader is taken through a powerful interactive process for creating compelling goals. Damian Hamill identifies and elaborates upon Seven Secrets, the NLP criteria that make the difference between achievable, ecological outcomes and those goals that are destined for failure.The eBook is structured in such a way that allows the reader to shape his or her own outcome as the process unfolds, developing a personal goal that is expressed in a way that maximizes the lik...

Why market research does not work.Available in paperback for the first time, this new updated and revised second edition of Consumer.ology: The Truth About Consumers and the Psychology of Shopping contains a new preface and epilogue, in which Philip Graves reveals the myriad tricks and psychological games high street shops play on consumers; the ways in which we are manipulated into buying things we don't want; the ways in which we deceive ourselves; and t...