On an early January morning in 1977, a Toronto police officer vanishes from his patrol car, setting off a massive police investigation. Within days, a distraught mother places a call to her former husband in Norway. Soon after, Gunnar Eriksen, recently retired from Norwegian counter intelligence and a WW II veteran, trained at a secret camp near Toronto, arrives in the city.In a desperate search for his missing and estranged son, Eriksen gets assistance or crosses swords with a for...

It comes down to the right balance of being assertive and communications. You have a good product or service and deserve to be paid - on time, as agreed. One of the best trainers in Receivables Management will help you with strategies for letters, e-mail, mastering the phases of a collection call, the 'upset' (maybe rude) customer, how to overcome excuses, the voice to use on the telephone and more.

Short, effective and fun tips and techniques for accounts receivable. Most of these are only a single page, based on newsletter tips sent out from the International Centre for Professional Collections.More than 100 Tips and strategies, including how to handle the F.O.B. (friend of the boss), having a sale on collections, why Tina Turner was wrong - and more. A lot of readers say it is worth the investment for just the 'pithy quotes' alone.

A New York Times, USA Today, and Wall Street Journal bestsellerIn this iconic bestseller, legendary business thinker and bestselling author Seth Godin proves that winners are really just the best quitters. Godin shows that winners quit fast, quit often and quit without guilt - until they commit to beating the right Dip.Every new project (or job, or hobby, or company) starts out fun . . .then gets really hard, and not much fun at a...

Attention spans are shrinking, the pace of life is accelerating, and no ones job is completely secure. As a result, everyone who lives on the planet and has a job needs at least 30-second speeches - one that tells the world who they are and the other that tells the world what they do. This short-form book by business coach Dr. Nick Morgan explains how to create pitch-perfect elevator speeches.

"Don't even think about trying to launch a startup without reading Guy Kawasaki's Reality Check." -BizEdFor a quarter of a century, in his various guises as an entrepreneur, evangelist, venture capitalist, and guru, Guy Kawasaki has cast an irreverent eye on the dubious trends, sketchy theories, and outright foolishness of what so often passes for business today. Too many people frantically chase the Next Big Thing only to discover that all they'v...

After 5 years of appearances as a Globe and Mail business bestseller, the fully updated and revised edition of this book could not be more timely. The first edition was a plea to North American leaders to confront three crises – hyper-messaging, the labor shortage and the rise of China – by embracing the fact that a Brand is not a logo, advertising or any other marketing communication, but what people think of you.Unfortunately, these crises have only become more serious, and the m...

Widely acclaimed for its engaging style and provocative perspective, this book has helped thousands transform their working lives -- Now including a 30-page resource guide that explains the basics of working for oneself.It's about fulfillment. A revolution is sweeping America. On its front lines are people fed up with unfulfilling jobs, dysfunctional workplaces, and dead-end careers. Meet today's new economic icon: the free agent-men and women who are working for t...

Philip Delves Broughton. bestselling business author of What They Teach You at Harvard Business School, takes a sideways look at the greatest salespeople in Life's a Pitch.What do the best rug seller in Tangier, the king of the US cable channels and the guru of the Japanese life insurance industry have in common? What makes the difference between an ordinary salesperson and the top 'gunslingers'?Philip Delves Broughton - author of the bestselling What ...

Transcribed Extracts from Millionaire MBA Business Mentoring Programme.

The Internet has now become a major source for purchasing products and services with many using it as their primary means for most of their shopping needs. For example, almost half of al U.S. shoppers now conduct at least some of their holiday shopping online. The days of the past where it was difficult to find an affordable business opportunity or when it was too expensive to start up your own business are gone. With an online business, anyone can get in on the action from their own home ...

"Arment helps readers identify and hone entrepreneurial ideas, ultimately turning them into fulfilling, exciting, and financially rewarding enterprises."—SuccessSomewhere along your road to adulthood, you pushed your dreams to the side. You had to pay bills. You feared taking a risk on yourself. If it’s any comfort, you’re far from alone; 66 percent of Americans hate their jobs.But what if someone could guide you, step-by-step, as you identify, plan, and lau...