This open access book is geared towards providing insights and stimulating new thinking about the changing nature of services, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on digital service technology. This book serves as a useful resource for business practitioners and academics in the areas of service and human resource management. Each chapter deals with specific current issues within these industries due to COV...

This book includes lessons and insights from the hospitality management approach of Japanese sustainable organizations, as well as philosophical underpinnings and numerous business practice examples. The "Japanese manner" of providing customer service and hospitality is well-known around the globe. Traditionally, Japanese organizations have specific but implicit standards for how to approach customers and other multi-stakeholders, exhibiting respect and omnipresence. Japanese hospitality i...

This book adds to the discussion from Volume 1 by providing insights and stimulating new thinking about the changing nature of services and marketing, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on services marketing. This book serves as a useful resource for business practitioners and academics in the areas of service management and marketing responses during a pandemic. Each chapter deals with specific current is...

This book constitutes the refereed proceedings of the 7th International Conference on Serviceology for Services, held in Osaka, Japan, in March 2020.The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 58 submissions. The papers are organized around the following topics: hospitality management; service innovation and employee engagement; service marketing and consumer behavior; customer experience and service design; service engin...

In this book 25 authors from the Global South (19) and the Global North (6) address conflicts, security, peace, gender, environment and development. Four parts cover I) peace research epistemology; II) conflicts, families and vulnerable people; III) peacekeeping, peacebuilding and transitional justice; and IV) peace and education. Part I deals with peace ecology, transformative peace, peaceful societies, Gandhi’s non-violent policy and disobedient peace. Part II discusses urban climate cha...

An evidence-based reference for integrating manual medicine into everyday clinical practiceWritten by the authors of the popular Manual Medicine: Diagnostics and Manual Medicine: Therapy, this book is a comprehensive guide to integrating manual medicine into the diagnosis and clinical management of musculoskeletal disorders and pain syndromes. Brimming with instructive images and illustrations, the book provides a solid foundation in gene...

This book presents peer-reviewed texts from the International Peace Research Association’s Ecology and Peace Commission: M.I. Abazie-Humphrey (Nigeria) reviews “Nigeria’s Home-Grown DDR Programme”; C. Christian and H. Speight (USA) analyse “Water, Cooperation, and Peace in the Palestinian West Bank”; T. Galaviz (Mexico) discusses “The Peace Process Mediation Network between the Colombian Government and the April 19th Movement”; S.E. Serrano Oswald (Mexico) examines “Social Resilience and I...

An electronic version of this book is available Open Access at www.tandfebooks.com. It has been made available under a Creative Commons Attribution-Non Commercial-No Derivatives 3.0 license.One of the major challenges of urban development has been reconciling the way cities develop with the mounting evidence of resource depletion and the negative environmental impacts of predominantly urban-based modes of production and consumption. This book aims to re-politicise the relationship ...

This text challenges the belief that cities will eventually disappear as territorial forms of social organization as new information technologies permit the articulation of social processes without regard for distance, arguing that the specific role of cities will become more important, and proposing that a dynamic and creative relationship be built up between the local and the global. In this way, cities will remain the focus of social organization, political management and cultural expre...

This book analyses the planning and policy world of major infrastructure as it is moving now in Europe and the UK. Have some countries managed to generate genuine consensus on how the large changes are progressed? What can we learn from the different ways countries manage these challenges, to inform better spatial planning and more intelligent political steering?Case studies of the key features of policy and planning approaches in France, Germany, the Netherlands, Spain and the UK ...

In recent decades there has been increasing attention to mass atrocities such as genocide, war crimes, crimes against humanity, and other gross human rights violations. At the same time, there has been a vast increase in the number of academics and researchers seeking to analyze the causes of, and offer practical responses to, these atrocities. Yet there remains insufficient discussion of the practical and ethical challenges surrounding research into serious abuses and dealing with vulnera...

This new edited collection illustrates the paradoxical power of social capital in creating and resolving conflict.This is the first book to bring the two faces of social capital together in a single volume, and includes previously unpublished case studies, statistical analyses, and theoretical essays. The book is divided into three sections. The first investigates the role of social capital in inciting and/or furthering violence; the second examines the contributions of social capi...