Job Hazard Analysis: A Guide for Voluntary Compliance and Beyond, Second Edition, provides a complete reference for performing JHA and setting up a JHA program. The book identifies the basic job steps and tasks, their associated hazards and risks, and safe operating procedures and hazard controls based on this analysis.Authors James Roughton and Nathan Crutchfield argue that the JHA should be the centerpiece of any risk control and occupational safety and health program. H...

Developing an Effective Safety Culture implements a simple philosophy, namely that working safely is a cultural issue. An effective safety culture will eventually lead to the desired goal of zero incidents in the work place, and this book will provide an understanding of what is needed to reach this goal. The authors present reference material for all phases of building a safety management system and ultimately developing a safety program that fits the culture.This volume offers the most c...

The Occupational Safety and Health Administration (OSHA) has updated their recordkeeping requirements for the first time since 1971. This results in a significant number of changes for every employer with ten or more employees, which can often cause confusion and failure to comply. OSHA 2002 Recordkeeping Simplified goes beyond the explanation that OSHA supplies to provide an easy understanding of these new requirements.OSHA 2002 Recordkeeping Simplified provides an easy to follow format t...

Safety Culture, Second Edition, provides safety professionals, corporate safety leaders, members of leadership, and college students an updated book on safety leadership and techniques for the development of a safety culture. The book offers guidance on the development, implementation, and communication of a Safety Management System.The Second Edition includes a discussion on the perception of safety, analyzing the safety culture, developing a communications network, emplo...

Current safety and risk management guidelines necessitate that organizations develop and formally manage their understanding and knowledge of the standards and protocols of risk management. The impact of communication and human performance on the identification and control of hazards and associated risk must be addressed in a structured manner. This core reference provides a complete guide to creating a comprehensive and effective safety culture.Safety Culture is a referen...

In Brooklandia, the holiday countdown doesn’t begin until the Royal Family throws their Midnight Magic Ball two weeks before Christmas Eve.Princess Marina Parisier hates the lavish royal parties with their boring guests, having to behave like a lady for hours on end.But this year’s ball will be a masquerade. Everyone there will be in costume, so at least she can hide in plain sight.So when a dashing masked man captures her under the mistletoe and gi...

Escape into a fictional land of royals, where the men are filthy rich, hot as Hades, and accustomed to possessing any woman they choose.The women are independent, strong-willed spitfires who don’t necessarily need a man, and might not be the most desirable candidates for princess status.But times are changing, and these five royal romances are about choosing love over everything else, and turning convention on its head.Because there’s n...

How do you keep your customers coming back-and get them to bring others?If you need the best practices and ideas for making your customers loyal and profitable--but don't have time to find them--this book is for you. Here are nine inspiring and useful perspectives, all in one place.This collection of HBR articles will help you:- Turn angry customers into loyal advocates- Get more people to recommend you- Boost customer satisfaction by satisfying your...

Construction Productivity offers some of the best productivity studies commissioned by ELECTRI International: The Foundation for Electrical Construction, that were selected, coordinated, and monitored by a number of the most progressive contractors in the electrical industry and performed by outstanding scholars from top U.S. universities. Topics include measuring labor productivity, establishing a field benchmarking program, dealing with stacking of trades, understanding and managing sche...

'The Human Resources Scorecard: measuring the return on investment' is the first book to provide a comprehensive, step-by-step process for measuring return on investment in human resources programs. Based on the classic ROI definition of earnings divided by investment, the ROI Process developed 20 years ago by co-author Jack J Phillips aids managers in determining and improving the bottom-line impact that human resource programs have on an organization. The ROI Process provides six additio...

Poorly designed employee surveys frustrate participants, analysts, and executives and can end up doing more harm than good. Alec Levenson offers sensible, practical ways to make them more useful and accurate and counters a number of unhelpful but common practices. He provides specific advice for ensuring that the purpose and desired outcomes of surveys are clear, the questions are designed to provide the most relevant and accurate data, and the results are actionable. He also looks at a we...

GET THE TOOLS AND KNOW-HOW THAT MAKE ROI MORE THAN JUST A NUMBER"Ron does such a great job answering the question that has baffl ed many learning professionals for years: How do we measure and demonstrate the value of training. Applying his methodology of ROI is inspiring in that the exercise helps to translate training activities into improved performance and, ultimately, tangible business outcomes, rather than mere calculation of numbers."—JUDY FENG, Director, ...