Understanding experience at work, especially in toxic organizations, is a multidimensional undertaking that must include all senses. The use of applied poetry has its primary value as an evocative approach to sensing, knowing, and understanding workplace experience. Poetry at its best condenses into relatively few words, metaphors, and images what conventional social science narratives would take much longer to articulate. Where poetry often hints and alludes, narrative seeks to spell out,...

Listening deeply is the foundation of all effective organizational management, research, and consulting. This book explores the many aspects of attentive listening through storytelling and includes examples of organizational case studies. In Stein’s practice, listening deeply is an attitude evoked by the psychoanalytic concept of hovering attention—a careful attending to the person or group one is trying to help and an equally careful attending to how one is hearing these others. The liste...

This book situates biomedicine within American culture and argues that the very organization and practice of medicine are themselves cultural. It demonstrates the symbolic construction of clinical reality within American biomedicine and shows how biomedicine never leaves the realm of the personal.

This fascinating interdisciplinary work explores U.S. politics since 2015 and offers psychodynamic insights into the unconscious undercurrents of contemporary culture and politics in the United States.Allcorn and Stein expertly lead readers up the steep learning curve of understanding the Trump era by exploring seven key elements of recent political dynamics. Using the complementary psychodynamic models of object relations, Group Relations and Karen Horney’s tripartite theory, this...

This book explores an aspect of organizational life that is at times difficult to acknowledge and often painful to recall. Stories invite reflection and the development of greater understanding of organizational dynamics. This fresh scholarship provides a theoretical framework for discussion. Throughout this book, Allcorn and Stein utilize a psychoanalytically informed perspective to help readers understand why a leader, colleague or friend behaves in ways that are destructive of others an...

Since the late 1990s, MHS has administered an emotional intelligence (EQ-i) test to over 500,000 people in 56 countries and has consequently built a data bank about emotional intelligence. The results clearly indicate links between emotional intelligence and proven success in peoples lives. Case studies in the book show how EQ-i has predicted and assisted in the success of people in a wide variety of fields, from the military to professional sports, from bankers and doctors to collection a...

The purpose of this book is to provide an introduction to Group and Team Communication. Emphasis is placed on giving readers guidelines for becoming successful communicators in groups and teams. Specific emphasis is placed on general introductory concepts, verbal and nonverbal communication, listening, conflict, problem solving, idea generation, decision making, e-collaboration, group presentations, leadership, leadership and power, and performance evaluations.

MUST READ FOR MANAGERS: Thinking well is important in all aspects of life, but tackling it explicitly is often overlooked in work-world training programs. Never have thinking skills been more important than now, in the 3rd Millennium, when companies worldwide competE for a competitive edge. Nowhere do you get more bang for your buck than in staff training that boosts people's abilities in the areas of analysis, reasoning, decision making, problem solving, creativity, and planning. Also see...

Did you know that men become emotionally available or unavailable for psychologically predictable reasons? The problem that many women face, however, is a lack of knowledge of the conscious and subconscious psychological factors that make men into good or bad bets for committed relationships. Women looking for committed relationships need to understand the specific factors that make men emotionally available and how women can go about finding and getting involved with them. Women should un...

Finalist for the 2015 Financial Times and McKinsey Business Book of the YearBest business book of the week from Inc.comThe author of Power, Stanford business school professor, and a leading management thinker offers a hard-hitting dissection of the leadership industry and ways to make workplaces and careers work better.The leadership enterprise is enormous, with billions of dollars, thousands of books, and hundreds...

Most companies today have innovation envy. They yearn to come up with a game—changing innovation like Apple's iPod, or create an entirely new category like Facebook. Many make genuine efforts to be innovative—they spend on R&D, bring in creative designers, hire innovation consultants. But they get disappointing results.Why? In The Design of Business, Roger Martin offers a compelling and provocative answer: we rely far too exclusively on analytical thinking...

For too long marketers have been asking the wrong question. If consumers make decisions unconsciously, why do we persist in asking them directly through traditional marketing research why they do what they do? They simply can't tell us because they don't really know. Before marketers develop strategies, they need to recognize that consumers have strategies too . . .human strategies, not consumer strategies. We need to go beyond asking why, and begin to ask how,behavior change occurs. Here,...