You can't win a fight with your boss.If you have ever thought otherwise, then you're dead wrong. And you're career is over, too.In this lively guide to surviving the pitfalls of the modern corporate environment, Tom Markert, a senior executive at information giant ACNielsen, presents 56 practical rules that every employee, manager, and executive must follow in order to find corporate success.With rules such as "Work hard and smart" and "Find a good boss" Markert add...

In this follow-up to You Can't Win a Fight with Your Boss, Tom Markert returns to provide clever, timeless advice on how to offer exceptional service. The most important rule? You can't win a fight with your client!As American companies large and small have shifted their focus from manufacturing to providing services, keeping clients satisfied has become critical to the survival of every business. Yet, very few people have mastered the art of managing clients successfully. In You C...

Death Watch is a propulsive thriller about power, paranoia, and the price of knowing too much-perfect for readers of Baldacci and Silva."As the stakes rise, Sampson finds himself caught in a dangerous conspiracy in which every revelation raises new questions and the people he cares about are increasingly put at risk. To save them, Sampson must untangle a web of political intrigue and lethal secrets. Readers who enjoy political thrillers may appreci...

• Grow your confidence to communicate and schedule sales appointments over the phone • Overcome every hint of call-reluctance to prospect with poise and professionalism • Understand the 4 essential components of every successful sales call • Apply the 3 easy steps to Schedule Appointments That “Stick”™ • Create white-hot call connections even when your cold-calling • Cause prospects to clear their calendar in order to meet with you ASAP • Experience rea...

Here in a short, compact and concise format is the basics of how to persuade more people more effectively, more ethically, and more often. Ziglar draws from his fundamental selling experiences and shows that while the fundamentals of selling may remain constant, sales people must continue learning, living, and looking: learning from the past without living there; living in the present by seizing each vital moment of every single day; and looking to the future with hope, optimism, and educa...

Cynthia Shapiro is a former Human Resources executive who's pulling back the curtain on the way that companies really work. In Corporate Confidential, she unmasks startling truths and what you can do about them, including:* There's no right to free speech in the workplace.*Age discrimination exists.* Why being too smart is not too smart.* Human Resources is not there to help you, but to protect the company from you.* And forty-...

Forget what you’ve heard. Nice girls can get the corner office.So, you finally got that promotion. You’re the boss now. The supervisor. The manager. The captain. Those days of taking orders and running errands are over. As exciting as all this might seem, once the rush of the promotion is over, you might be scratching your head wondering exactly what to do. Being the boss is never easy, but it's twice as hard for a woman. It seems like there's no middle ground. Either you're the dr...

The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence.Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps customers coming back f...

Talk Less, Say More is a revolutionary guide to 21st century communication skills to help you be more influential and make things happen in our distracted, attention-deficit world. It's loaded with specific tips and takeaways to ensure that you're fully heard, clearly understood, and trigger positive responses in any business or social situation.It's the first book to deliver a proven method to master the core leadership skill of influence. Talk Less, Say More lays out...

Finding the work you want can be a daunting challenge. The rules have changed, the playing field has been rearranged and the players are unpredictable. Those who play smart will learn a lot about themselves and the dynamic environment of the workplace.Playing smart includes being ready for every conversation that focuses on your career direction. It could be an informal chat with an old friend or a formal interview. It could be a networking meeting or a brief encounter with a new a...

You deserve to be valued, respected, and admired for what matters to you. Here are twenty-one ways to make it happen. “Imagine how it would feel to be fully valued for what you do best. What if your boss, your customers, and your family really appreciated what you have to offer? How proud would you be if your organization won the top spot among Fortune Magazine’s ‘Most Admired Companies?’ What if Jim Collins rated you a ‘Level 5 leader?’ In this book, you’ll find 21 simple and powerful str...

"Zero to $60 Million" was written to challenge professional services practice directors to think out of the box when faced with the challenge of builiding their businesses. The case studies presented reinforce the practical application of the unconventional approaches to building a consulting practice, and provide insights into the steps taken to produce results that were in most cases totally unexpected and unpredictable. The lessons learned can serve as a bench mark in assessing current ...