Organizations value insights from reflexive, iterative processes of designing interactive environments that reflect user experience. “I really like this definition of experience architecture, which requires that we understand ecosystems of activity, rather than simply considering single-task scenarios.”—Donald Norman (The Design of Everyday Things)

Guns 360 takes a comprehensive and common-sense approach to some of the most difficult issues facing not only the criminal justice system but also society as a whole: firearm possession, regulation, and control. Issues related to firearms cut across all dimensions of society and are a concern to everyone from the members of the general public, law enforcement, academics, politicians, public health agencies, and the media. An interdisciplinary approach is needed to fully understand...

Warlords recreates in forensic and gripping detail the extraordinary mind games between Churchill, Hitler, Stalin, and Roosevelt as World War Two unfolded day by day.In a unique combination of innovative style and thorough scholarship, Warlords tells the story of World War II through the lives of the four great war leaders: Adolf Hitler, Joseph Stalin, Winston Churchill, and Franklin Roosevelt.While their nations fought battles with weapon...

This guide to the emerging language of creative industries field is a valuable resource for researchers and students alike. Concise, extensively referenced, and accessible, this this is an exceptionally useful reference work.- Gauti Sigthorsson***, Greenwich University***"There could be no better guides to the conceptual map of the creative industries than John Hartley and his colleagues, pioneers in the field. This book is a clear, comprehensive an...

Myke Cole continues to blow the military fantasy genre wide open with an all-new epic adventure in his highly acclaimed Shadow Ops universe—set in the early days of the Great Reawakening, when magic first returns to the world and order begins to unravel…US Navy SEAL Jim Schweitzer is a consummate professional, a fierce warrior, and a hard man to kill. But when he sees something he was never meant to see on a covert mission gone bad, he finds himself—and his family—in the crosshairs...

Aging cowboy and bronco-buster Wes Hendricks just wants to be left alone on his poor ranch, even when town developers offer him big money to sell it. Wes's grandson reluctantly tries to convince him to give up his home, but that was before he, too, succumbs to the ranch's--and a young cowgirl's--wild beauty.

When his magical multistring duar snaps in half, Jon-Tom the spellsinger sets out on a journey that will take him all the way back to...America!Jon-Tom has been trapped in a strange land of talking owls and wizarding turtles for a year now, his sole consolation that in this universe his musical abilities have inadvertently made him something of a sorcerer. But when an encounter with some burglars leads to him snapping the magical duar that channels his power, he finds himself an or...

Restored to her former state of health (and determination) Lady Cecelia goes in search of fresh bloodstock—she's had enough of politics. But once again she manages to put herself—and Heris Serrano—at the point where lightning will strike. This time it's invasion from the neighboring empire: The Benignity of the Compassionate Hand. Heris is only a civilian now, with a space yacht—what can she do in the face of a full-scale fleet of warships? But she is also a Serrano—born to lead.

After questing through the sidhe realms with her ex-hellhound lover, Nathan, Kai Tallman Michalski has finally returned home. But she knows Nathan will eventually be called back to serve his queen—and Kai will have to decide whether to enter her majesty's service as well. Sure, the job comes with great bennies, but there's one big downside: she would have to swear absolute fealty to the Queen of Winter.For now, though, Kai is glad to be home, and glad that Nathan completed his miss...

Public administration in Canada needs to change. A handful of scholars across Canada have been sounding the alarm for years but to no avail. Talented young bureaucrats have been joining the public service with fresh ideas capable of creating real change, but the black hole consumes all.In The Black Hole of Public Administration, experienced public servant Ruth Hubbard and public administration iconoclast Gilles Paquet sound a wake-up call to the federal public service. The...

'I love this book...it is novel, punchy and extremely well written. It takes the pomposity out of strategic management, showing that strategy is everywhere and can really help with the complicated jargon. A great read, buy it!' - Cary L. Cooper, Professor of Organizational Psychology and Health Lancaster University Management School'If strategy is the queen of business, then this book offers us the perfect introduction to her court! It is accessible, lively, and informative. The bo...

"An excellent text for encouraging students to think critically about key public relations issues. Not only does it help students to develop a deeper appreciation of public relations, it also helps them to develop valuable learning skills."- Amanda Coady, The Hague University"A typically excellent piece of work from Jacquie L′Etang. Critical of every basic concept and provocative to all students. Ideal for second and final year undergraduates, plus ...