Any organization can win more customers and increase sales if they learn to be more strategic with their customer service.When customers complain, employees respond. The typical service model is riddled with holes. What about people and businesses who never speak up, but never come back? Learn to actively reach out, prevent problems, and resolve issues in ways that boost loyalty.Strategic Customer Service is a data-packed roadmap that shows you how...

Any organization can win more customers and increase sales if they learn to be more strategic with their customer service.When customers complain, employees respond. The typical service model is riddled with holes. What about people and businesses who never speak up, but never come back? Learn to actively reach out, prevent problems, and resolve issues in ways that boost loyalty.Strategic Customer Service is a data-packed roadmap that shows you how...

This book examines the lives of the Malay and Cham Muslims in Thailand, Cambodia and Vietnam and examines how they co-exist and live in societies that are dominated by an alternative consensus and are illiberal and non-democratic in nature.Focusing on two major Muslim communities in Southeast Asia, both of whom live as minorities in societies that are not democratic and have a history of hostility and repression towards non-conforming ideas, the book explains their circumstances, t...

If you are driving off a cliff, someone telling you to slow down isn't much of a help. (Well, slowing down while you turn in a new direction is likely to be a good idea.) By burning fossil fuels, humanity is now driving itself off a climate cliff toward extinction. We need to completely stop burning "stuff" (fossil fuels, or anything else) for energy. Yet to thrive we really do need lots of energy-in fact, even more than we now are using. This book shows how we can meet both these needs by...

A sidesplitting musical about one of the most powerful men of the 20th Century. Learn about his secret love life, his need for personal privacy, and his obsession with knowing the private affairs of others. If you weren’t so busy laughing and humming the tunes, the show might upset you!An L.A. Theatre Works full-cast performance featuring Dan Castellaneta, Ethan Glazer, John Goodman, Kelsey Grammer, Christopher Guest, Rudy Hornish, John Kapelos, David L. Lander, Tom Leopold, Michae...

The Philosophy of Modern Song is Bob Dylan’s first book of new writing since 2004’s Chronicles: Volume One—and since winning the Nobel Prize for Literature in 2016.Dylan, who began working on the book in 2010, offers his extraordinary insight into the nature of popular music. He writes over sixty essays focusing on songs by other artists, spanning from Stephen Foster to Elvis Costello, and in between ranging from Hank Williams to ...

An addictive, unpredictable, darkly hilarious collection of stories from Danny McBride—the beloved creator and star of The Righteous Gemstones and Eastbound & Down.“These McBride men more than drink their own Kool-Aid, they swig it to survive. On fever quests to save face and make their myth flesh, they hilariously remind us that, if you ain’t for you, who is?”—MATTHEW McCONAUGHEY“Just as demented, hilarious, human...

Legends never die, dude. I'll tell your story...There are many sides to Danny McBride: he’s starred as the iconic character Jesse Gemstone in the cult classic TV series The Righteous Gemstones, a show he also wrote and created—just as he did with Vice Principals and Eastbound & Down before that*.* He’s produced horror films like Halloween and starred in comedy classics like Hot Rod and Pineapple Express as well as sci-f...

Audio World’s Golden Headset AwardParents’ Choice Gold AwardOriginally created in celebration of the centennial of L. Frank Baum’s beloved American fairy tale, this spectacular full-cast dramatization brings The Wonderful Wizard of Oz to life for a new generation of listeners.When strong-willed Dorothy Gale is swept away to the magical land of Oz, she sets off along the Yellow Brick Road with an unforgettable group of companions: a newly made Scarecrow searc...

With the help of veteran journalists Alan Goodman and John Pollack's The World on a String, young reporters need not spend years struggling in obscurity to land coveted foreign assignments.In fact, technological advances and cost-cutting at major media companies have created unprecedented opportunities for enterprising journalists to succeed abroad as freelance correspondents—stringers—for newspapers, magazines, radio, television, wire services, and Intern...

Treasure Island: A Telling for the New World is an eight-hour audio mini-series, based on the classic by R.L. Stevenson.The adaptation resets the story in the Bayous of Louisiana, the Port of New Orleans, and the Caribbean in 1828. This fully dramatized production stars the voices of Keith David as Long John Silver, John Goodman as Billy Bones, and Glynn Turman as the storyteller, along with members of the Firesign Theatre—David Ossman and Phil Proctor. Th...

Today, diverse women of all hues represent this country overseas. Some have called this development the “Hillary Effect.” But well before our most recent female secretary of state there was Madeleine Albright, the first woman to serve in that capacity, and later Condoleezza Rice. Beginning at a more junior post in the Department of State in 1971, there was “the little Elam girl” from Boston.Diversifying Diplomacy tells the story of Harriet Lee Elam-Thomas, a young black wo...