Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' experience was a cost center in most companies. In the world A.B. (After Benioff), with granula...

How organisations can drive growth in the Customer EconomyThe Digital Revolution has changed the business landscape in remarkable ways and will continue to do so. Organisations across industries and around the world are being disrupted and digitised at increasing pace – putting far more power in the hands of both customers and end-consumers. The traditional inside-out, functionally-siloed business model, typical of the product and sales-led growth era is over. ...

Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' experience was a cost center in most companies. In the world A.B. (After Benioff), with granular per-year, per-month, or per-use pricing models, cloud deployments ...

The Fountainhead studies the conflict between artistic genius and social convention, a theme Ayn Rand later developed into the idealistic philosophy knows as Objectivism.Rand's hero is Howard Roark, a brilliant young architect who won't compromise his integrity, especially in the unconventional buildings he designs. Roark is engaged in ideological warfare with a society that despises him, an architectural community that doesn't understand him, and a woman who loves him but...

SUNDAY TIMES NO 1 FICTION BESTSELLERFROM THE AUTHOR OF THE HUNDRED-YEAR-OLD MAN WHO CLIMBED OUT OF THE WINDOW AND DISAPPEAREDJust because the world ignores you, doesn’t mean you can’t save it . . .Nombeko Mayeki was never meant to be a hero. Born in a Soweto shack, she seemed destined for a short, hard life. But now she is on the run from the world ‘s most ruthless secret service, with three Chinese sisters, twins who are o...

This #1 New York Times bestseller introduces Amos Decker, a gifted police detective with a perfect memory who must solve a mystery he wishes he could forget: his family's murder.Amos Decker's life changed forever—twice.The first time was on the gridiron. A big, towering athlete, he was the only person from his hometown of Burlington ever to play in the NFL. But his career ended before it had a chance to begin. On his very first play, a violent helm...

Tim Ferriss is an extraordinary young man on a mission. The twenty-nine-year-old serial vagabond and successful entrepreneur has been teaching a wildly popular course at Princeton University: a how-to and why-to guide to throwing out the old methods for success (balancing life and work, retiring well, having a great nest egg) and replacing them with an entirely new way of living.The 4-Hour Workweek explains what a lifestyle entrepreneur is and why you should want to become...

Anne-Marie Duff stars as Blanche DuBois in BBC Radio 3’s landmark production of Tennessee Williams’ masterpieceTennessee Williams's iconic play tells the story of a catastrophic confrontation between fantasy and reality, embodied in the characters of Blanche DuBois and Stanley Kowalski.Blanche DuBois arrives unexpectedly on the doorstep of her sister Stella and her explosive brother-in-law Stanley. Over the course of one hot and steamy New Orleans summer, B...

**Brought to you by Penguin.FROM THE AUTHOR OF PIECES OF HER, NOW A MAJOR NETFLIX SERIES.**A heart-racing thriller from the No. 1 Sunday Times bestselling author.A missing girl.A family torn apart.An unsolved mystery.Twenty years ago, Claire and Lydia Scott's older sister vanished without a trace. Her disappearance had a devastating effect on their family.Now another teenage girl is mi...

Published under a pseudonym, J. K. Rowling's brilliant debut mystery introduces Detective Cormoran Strike as he investigates a supermodel's suicide in "one of the best books of the year" (USA Today), the first novel in the brilliant series that inspired the acclaimed HBO Max series C.B. Strike.After losing his leg to a land mine in Afghanistan, Cormoran Strike is barely scraping by as a private investigator. Strike is down to one client, creditors...

A larger-than-life old man with a fondness for vodka goes on an unexpected adventure in this whimsical novel — perfect for fans of Forrest Gump and A Man Called Ove*.*After a long and eventful life, Allan Karlsson ends up in a nursing home, believing it to be his last stop. The only problem is that he’s still in good health—and tomorrow is his hundredth birthday. A big celebration is in the works, but Allan really isn’t interested, and he’d like a...

**Brough to you by Penguin.The astonishing number 1 global bestseller, featuring symbologist Robert Langdon.*NOW A MAJOR FILM STARRING TOM HANKS AND FELICITY JONES***Florence: Harvard symbologist Robert Langdon awakes in a hospital bed with no recollection of where he is or how he got there. Nor can he explain the origin of the macabre object that is found hidden in his belongings.A threat to his life will propel him and a young doctor, Sienna Brooks, into a...