Whether you're a CEO, an entrepreneur, or anyone who wants to communicate with greater influence, you know the stakes are high when it comes to public speaking. The inability to speak effectively can cost you customers, keep you from motivating your team, and damage your career prospects. Drawing on her diverse background in theater, music, and executive coaching, Eleni Kelakos presents a five-principle process to help you develop a Charismatic Presence that commands attention and inspires...

For salespeople feeling stressed and disappointed that their customers don’t want to hear from them, this guide is the key to developing the mindset and habits required to reach a new level of sales success.The world of sales can be tough, so it’s easy to get discouraged when the rejections start piling up and your customers stop answering the phone. This allows the wrong thought patterns to start developing, soon you aren’t making quotas and then you begin looking...

The Confidence Plan: A Guided JournalDiscover your confidence, learn to trust yourself deeply, and step out boldly into a happier, more fulfilled, and successful life with help from this motivational guided journal.Today’s world moves quickly. There are some who feel overwhelmed by the constant pressure to keep up, or afraid to take risks that might set them back further. And yet, there are others who have a deep inner knowing that regardless of external circumstan...

Learn the project management skills you need to survive as an EH&S professional. This book presents a simple-to-use 18-step approach for effective project management. Each of the three phases are explained in detail, using case studies to illustrate the best tools to use and pitfalls to avoid. You'll learn how to identify project objectives and constraints, establish elements and resource needs, create project schedules, find ways to make up for lost time, monitor and measure progress, doc...

The life of Fr. Isaac Hecker, with illustrations. Fr. Hecker, founder of the Missionary Society of St. Paul the Apostle, deserves to be counted as the most significant Catholic figure in nineteenth-century America.

Prominent theologians, mostly from the faculty at Boston College and its School of Theology, contribute essays to this collection on reconciliation.

Turn Your Customers Into Raving Fans!Great customer service can be all the difference between a mediocre company and a profitable one. In this fun and easy to read book, you will discover 10 Jolts to Jumpstarting Your Own Customer Service. Wether you are a small business owner, customer service manager or an employee working in customer service, this book will upgrade your performance and help you:Create raving fans through exceptional custom...

What is Ascension and self awareness? What are the Akashic Records? What is the Book of Truth? Who are the Council of Light? What is Light Language? Why am I here? What is my soul’s path? What am I supposed to be doing, my purpose? Why does this type of situation keep happening? Why do I feel so drawn to this particular person? We all find ourselves asking at least some of these questions lately, or at some point in our life, wishing and hoping for divine guidance to just help us in these ...

In Missionary Priest, Fr. Tom Ryan shares the richness of the ministerial life that has taken him throughout the world, engaging with people of all faiths and backgrounds. His work has encompassed campus ministry, founding a center for spirituality, leading retreats, preaching parish missions, engaging in ecumenical and interreligious dialogues, and writing books and articles.

By listening to this audio program loaded with meaningful examples, today's workplace writer will gain the hot tips, tools, and techniques for getting his written message across with the results he wants. Join CSP Mandi Stanley for just thirty minutes and learn 5┬¢ quick, cheap, and immediately doable tips to gain credibility through the written word by–Correcting your top dumb e-mail moves—yes, the credibility-robbing mistakes we make with e-mail that drive everyone nuts;–...

Frame Jokes is a book which will help make your training, lectures, sales, presentations and meetings more interesting. Each frame joke can be integrated with your content, for may it be Sales, Team Work, Assertiveness etc. You can use it in different situations. Ready made jokes to fit your various training / learning situations are provided.Frame jokes, make training more interesting, Anecdotes, Communication notes for trainers, Trainers notes, effective training, Management-comp...

Have you thought about using Lean in your business or organization, but are not really sure how to implement it? Or perhaps you’re already using Lean, but you need to get up to speed. Lean for Dummies will show you how to do more with less and create an enterprise that embraces change.In plain-English writing, this friendly guide explores the general overview of Lean, how flow and the value stream works, and the best ways to apply Lean to your enterprise. You will understa...