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Audiolibro

The Customer Is Always Wrong

An Unhinged Guide to Everything That Sucks About Work (from an Angry Retail Guy)

de Scott Seiss ...

Narrado por Scott Seiss ...

Completo

3 hora 42 minutos

Read by the author.Laugh until you cry with a much-needed dose of irreverent humor about why work stinks.Customers want you to magically produce something from the back room. Bosses schedule you on your day off. Corporate policies are mandated that make zero practical sense. Sound familiar?If you've ever worked in customer service (or any job, really), you know that everyone else—the customer, the ... Leer más

$17.09 USD

Read by the author.Laugh until you cry with a much-needed dose of irreverent humor about why work stinks.Customers want you to magically produce something from the back room. Bosses schedule you on your day off. Corporate policies are mandated that make zero practical sense. Sound familiar?If you've ever worked in customer service (or any job, really), you know that everyone else—the customer, the
... Leer más
Audiolibro

I'll Be Back

How To Get Customers To Come Back Again & Again

de Shep Hyken ...

Narrado por Shep Hyken ...

Completo

4 hora 42 minutos

How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers.Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service ... Leer más

$12.56 USD o gratis con Kobo Plus

How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers.Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service
... Leer más
Audiolibro

The Shopping Revolution

How Successful Retailers Win Customers in an Era of Endless Disruption

de Barbara E. Kahn ...

Narrado por Lisa Larsen ...

Completo

5 hora

We are just witnessing the start of the radical changes in retail that will revolutionize shopping in every way. As Amazon and other disruptors continue to offer ever-greater value, customers' expectations will continue to ratchet up, making winning (and keeping) those customers all the more challenging. For some retailers, the changes will push customers permanently out of their reach—and their ... Leer más

$14.39 USD

We are just witnessing the start of the radical changes in retail that will revolutionize shopping in every way. As Amazon and other disruptors continue to offer ever-greater value, customers' expectations will continue to ratchet up, making winning (and keeping) those customers all the more challenging. For some retailers, the changes will push customers permanently out of their reach—and their
... Leer más
Audiolibro

RETAIL SUCCESS IN AN ONLINE WORLD

How to Compete and Win in the Amazon Era

de Rob Fishman ...

Narrado por Stephen R. Thorne ...

Completo

5 hora 42 minutos

With all the technological and economic shifts leading to significant change in the world of retailing, it's important to understand what really works—as well as what really doesn't—in the current retail selling environment. Surviving and thriving in this market means not just meeting, but exceeding, customer expectations. In this book, you learn what makes that possible: a nurturing relationship ... Leer más

$17.99 USD

With all the technological and economic shifts leading to significant change in the world of retailing, it's important to understand what really works—as well as what really doesn't—in the current retail selling environment. Surviving and thriving in this market means not just meeting, but exceeding, customer expectations. In this book, you learn what makes that possible: a nurturing relationship
... Leer más
Audiolibro

Cheap

The High Cost of Discount Culture

de Ellen Ruppel Shell ...

Narrado por Lorna Raver ...

Completo

11 hora 33 minutos

From the shuttered factories of the rust belt to the look-alike strip malls of the sun belt—and almost everywhere in between—America has been transformed by its relentless fixation on low price. This pervasive yet little examined obsession is arguably the most powerful and devastating market force of our time—the engine of globalization, outsourcing, planned obsolescence, and economic instability ... Leer más

$18.44 USD

From the shuttered factories of the rust belt to the look-alike strip malls of the sun belt—and almost everywhere in between—America has been transformed by its relentless fixation on low price. This pervasive yet little examined obsession is arguably the most powerful and devastating market force of our time—the engine of globalization, outsourcing, planned obsolescence, and economic instability
... Leer más
Audiolibro

You May Never See Us Again

The Barclay Dynasty: A Story of Survival, Secrecy and Succession

de Jane Martinson ...

Narrado por Olivia Poulet ...

Completo

8 hora 59 minutos

**Brought to you by Penguin.The untold story of post-war Britain. Told through the lives of the two men who helped shape it: Sir David Barclay and Sir Frederick Barclay.**You May Never See Us Again is the only definitive story of David and Frederick Barclay - commonly known as the Barclay brothers. Born poor, these enigmatic twins built one of the biggest fortunes in Britain together from scratch ... Leer más

$16.39 USD

**Brought to you by Penguin.The untold story of post-war Britain. Told through the lives of the two men who helped shape it: Sir David Barclay and Sir Frederick Barclay.**You May Never See Us Again is the only definitive story of David and Frederick Barclay - commonly known as the Barclay brothers. Born poor, these enigmatic twins built one of the biggest fortunes in Britain together from scratch
... Leer más
Audiolibro

Payment Reconciliation - Transparenz und Kontrolle bei bargeldlosen Zahlungen

Ein umfassender Ratgeber für die Abstimmung von Kartenzahlungen, die Optimierung von Buchhaltungsprozessen und die Vorbereitung auf Audits.

de Daniel Eckstein, Martin Gloor, Sascha Münger, Roger Niederer, Thomas Posad, Sandro Schühle, Temmam Shibib ...

Narrado por Evan Ledger ...

Series series Buchhaltung im Zahlungsverkehr
Completo

3 hora 57 minutos

Haben Sie sich schon mal folgende Frage gestellt: Was geschieht wirklich zwischen einer Kartenzahlung und dem Geldeingang auf Ihrem Konto?Bargeldlose Zahlungen wirken einfach – Karte einstecken, Zahlung bestätigen, fertig. Doch hinter diesem Moment verbirgt sich ein komplexes Zusammenspiel aus technischen Abläufen, Datenabgleichen und finanziellen Risiken. Wer diese Prozesse versteht, kann nicht ... Leer más

$7.20 USD o gratis con Kobo Plus

Haben Sie sich schon mal folgende Frage gestellt: Was geschieht wirklich zwischen einer Kartenzahlung und dem Geldeingang auf Ihrem Konto?Bargeldlose Zahlungen wirken einfach – Karte einstecken, Zahlung bestätigen, fertig. Doch hinter diesem Moment verbirgt sich ein komplexes Zusammenspiel aus technischen Abläufen, Datenabgleichen und finanziellen Risiken. Wer diese Prozesse versteht, kann nicht
... Leer más
Audiolibro

High-Velocity Digital Marketing

Silicon Valley Secrets to Create Breakthrough Revenue in Record Time

de Steven Mark Kahan ...

Narrado por Lyle Blaker ...

Completo

6 hora 15 minutos

67 percent of B2B buyers no longer prefer to interact with sales representatives when making purchasing decisions. Gathering information online is now the hallmark of the buying process.During his thirty-plus-year career, Steven Mark Kahan has developed a digital marketing blueprint that helps companies quickly increase revenue in brutally competitive markets. In High-Velocity Digital Marketing, ... Leer más

$17.99 USD

67 percent of B2B buyers no longer prefer to interact with sales representatives when making purchasing decisions. Gathering information online is now the hallmark of the buying process.During his thirty-plus-year career, Steven Mark Kahan has developed a digital marketing blueprint that helps companies quickly increase revenue in brutally competitive markets. In High-Velocity Digital Marketing,
... Leer más
Audiolibro

Redefining Retail

10 Guiding Principles for a Post-Digital World

de Philip Kotler, Giuseppe Stigliano ...

Narrado por Steve Menasche ...

Completo

9 hora 53 minutos

In Redefining Retail: 10 Guiding Principles for a Post-Digital World, Prof. Philip Kotler and Dr. Giuseppe Stigliano deliver a timely and insightful examination of retail and consumer brand marketing. In the book, you'll find practical and concrete techniques for redefining your organization's internal operations and processes, as well as its business strategy. You'll rethink the entire value ... Leer más

$18.89 USD o gratis con Kobo Plus

In Redefining Retail: 10 Guiding Principles for a Post-Digital World, Prof. Philip Kotler and Dr. Giuseppe Stigliano deliver a timely and insightful examination of retail and consumer brand marketing. In the book, you'll find practical and concrete techniques for redefining your organization's internal operations and processes, as well as its business strategy. You'll rethink the entire value
... Leer más
Audiolibro

AI in the Trades – Relieved from Quote to Jobsite

Your Practical Workflow Booster 2026

de M. Weber ...

Narrado por AI Voice AI Narrator – Synthesized Voice (Google WaveNet de-DE) ...

Series series Smart Business – AI in Practice
Completo

58 minutos

This audiobook is narrated by an AI Voice. Imagine your quote almost writes itself. You take a photo of damage – and the AI suggests the best repair. Your machines warn you before they break down. And suddenly you have time again for what you truly know how to do: the craft.That is exactly what AI enables in trade businesses. Not future music. But 2026.This audiobook is your toolbox. An ... Leer más

$12.95 USD o gratis con Kobo Plus

This audiobook is narrated by an AI Voice. Imagine your quote almost writes itself. You take a photo of damage – and the AI suggests the best repair. Your machines warn you before they break down. And suddenly you have time again for what you truly know how to do: the craft.That is exactly what AI enables in trade businesses. Not future music. But 2026.This audiobook is your toolbox. An
... Leer más
Audiolibro

Telekommunikationshandel — Theorie und Praxis

Eröffnen, führen, Geld verdienen. Über zwanzig Jahre hinter der Theke, ehrlich aufgeschrieben

de Christian Rill ...

Narrado por Christian Rill ...

Completo

4 hora 26 minutos

Was verdient man wirklich an einem Handyvertrag? Warum ist die Zubehörwand der heimliche Margenkönig? Und wieso solltest du für einen Risikostandort eine eigene GmbH gründen?Christian Rill steht seit über zwanzig Jahren selbstständig hinter der Theke im Telekommunikationshandel. Er hat jedes Vertriebsmodell der Branche von innen erlebt: Vodafone-Partneragentur, BASE-Shop, O2-Partner, Telekom ... Leer más

$16.19 USD o gratis con Kobo Plus

Was verdient man wirklich an einem Handyvertrag? Warum ist die Zubehörwand der heimliche Margenkönig? Und wieso solltest du für einen Risikostandort eine eigene GmbH gründen?Christian Rill steht seit über zwanzig Jahren selbstständig hinter der Theke im Telekommunikationshandel. Er hat jedes Vertriebsmodell der Branche von innen erlebt: Vodafone-Partneragentur, BASE-Shop, O2-Partner, Telekom
... Leer más
Audiolibro

Dirtbag Billionaire

How Yvon Chouinard Built Patagonia, Made a Fortune, and Gave It All Away

de David Gelles ...

Narrado por David Gelles ...

Completo

10 hora 19 minutos

**Named one of Financial Times’s Best Books of 2025New York Times reporter and bestselling author David Gelles reveals how Patagonia became a global leader in doing well by doing good and how other companies are adopting its principles.**This is the inside story of one of the most extraordinary brands in the corporate world, the rare company that is driven by environmental activism instead of ... Leer más

$23.39 USD

**Named one of Financial Times’s Best Books of 2025New York Times reporter and bestselling author David Gelles reveals how Patagonia became a global leader in doing well by doing good and how other companies are adopting its principles.**This is the inside story of one of the most extraordinary brands in the corporate world, the rare company that is driven by environmental activism instead of
... Leer más
Audiolibro

The Book of Eastbay

Two Friends and the Catalog That Changed the Sneaker Business Forever

de Art Juedes, Rick Gering ...

Narrado por Sean Pratt ...

Completo

9 hora 28 minutos

Unable to contain himself, Rick pitched Art: move back to Wausau and start a business selling shoes. Art said, "What are you, an idiot? Selling shoes**? How is this even worth trying?"**This is the story of Eastbay, a startup tale unlike most you've heard. First it was $5,000 worth of track sneakers sold out of the back of an AMC Gremlin. Then it was a quiet storefront in Wausau, Wisconsin. Then ... Leer más

$17.99 USD o gratis con Kobo Plus

Unable to contain himself, Rick pitched Art: move back to Wausau and start a business selling shoes. Art said, "What are you, an idiot? Selling shoes**? How is this even worth trying?"**This is the story of Eastbay, a startup tale unlike most you've heard. First it was $5,000 worth of track sneakers sold out of the back of an AMC Gremlin. Then it was a quiet storefront in Wausau, Wisconsin. Then
... Leer más
Audiolibro

Amazon

How the World's Most Relentless Retailer will Continue to Revolutionize Commerce

de Natalie Berg, Natalie Berg, Miya Knights, Miya Knights ...

Narrado por Kelly Burke ...

Completo

10 hora

What is the secret to Amazon's success? What does the ecommerce giant have in store for the future? Explore the disruptive new retail strategies of the world's most relentless retailer and gain valuable lessons that can be applied to any business in the ecommerce sector, with original insight from the company as it continues to revolutionize itself even further.The retail industry is facing ... Leer más

$23.31 USD o gratis con Kobo Plus

What is the secret to Amazon's success? What does the ecommerce giant have in store for the future? Explore the disruptive new retail strategies of the world's most relentless retailer and gain valuable lessons that can be applied to any business in the ecommerce sector, with original insight from the company as it continues to revolutionize itself even further.The retail industry is facing
... Leer más
Audiolibro

The Nordstrom Way to Customer Experience Excellence

Creating a Values-Driven Service Culture, 3rd Edition

de Robert Spector, BreAnne O. Reeves ...

Narrado por Steve Menasche ...

Completo

5 hora 55 minutos

In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to dramatic market shifts regularly since 1901, and the new edition explains how the Nordstrom approach can be emulated by any organization—in any industry ... Leer más

$17.09 USD o gratis con Kobo Plus

In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to dramatic market shifts regularly since 1901, and the new edition explains how the Nordstrom approach can be emulated by any organization—in any industry
... Leer más
Audiolibro

Breaking the Stigma

de Charlena Berry ...

Narrado por Linda Jones ...

Completo

7 hora 26 minutos

Stigma is a process by which the reaction of others spoils normal identity.—Erving GoffmanAs a cannabis retailer, you face the same challenges as every business today, but there are more obstacles for you than the local brick-and-mortar shops or dominating online stores. Being successful means creating a customer experience fueled by a thorough understanding of the consumer. For retailers in the ... Leer más

$12.95 USD o gratis con Kobo Plus

Stigma is a process by which the reaction of others spoils normal identity.—Erving GoffmanAs a cannabis retailer, you face the same challenges as every business today, but there are more obstacles for you than the local brick-and-mortar shops or dominating online stores. Being successful means creating a customer experience fueled by a thorough understanding of the consumer. For retailers in the
... Leer más
Audiolibro

Chronicles of a Fashion Buyer

The Mostly True Adventures of an International Fashion Buyer

de Mercedes Gonzalez ...

Narrado por Mercedes Gonzalez ...

Completo

9 hora 53 minutos

Fashion is a business of smoke and mirrors, notorious for crushing the souls of most who dare to be part of the industry. Go on a global expedition with New York City-based fashion buyer, strategist, and consultant, Mercedes Gonzalez, as she learns that there is no glamour in fashion and that only cutthroat corporate espionage prevails. From politicking with blood diamond dealers and Russian ... Leer más

$17.96 USD o gratis con Kobo Plus

Fashion is a business of smoke and mirrors, notorious for crushing the souls of most who dare to be part of the industry. Go on a global expedition with New York City-based fashion buyer, strategist, and consultant, Mercedes Gonzalez, as she learns that there is no glamour in fashion and that only cutthroat corporate espionage prevails. From politicking with blood diamond dealers and Russian
... Leer más
Audiolibro

Lean Customer Development

Building Products Your Customers Will Buy

de Cindy Alvarez ...

Narrado por Chelsea Kwoka ...

Completo

7 hora 23 minutos

How do you develop products that people will actually use and buy? This practical guide shows you how to validate product and company ideas through customer development research-before you waste months and millions on a product or service that no one needs or wants.With a combination of open-ended interviewing and fast and flexible research techniques, you'll learn how your prospective customers ... Leer más

$17.99 USD

How do you develop products that people will actually use and buy? This practical guide shows you how to validate product and company ideas through customer development research-before you waste months and millions on a product or service that no one needs or wants.With a combination of open-ended interviewing and fast and flexible research techniques, you'll learn how your prospective customers
... Leer más
Audiolibro

Shopify Profitability

Strategic Digital Commerce (2026 Edition)

de Azhar ul Haque Sario ...

Narrado por Digital Voice Madison G ...

Series Audiolibro 11 - Technology
Completo

5 hora 20 minutos

This audiobook is narrated by a digital voice.Stop chasing sales and start building real profit. This is the definitive 2026 guide for mastering Shopify. Most businesses fail because they focus on "vanity metrics" like total revenue while ignoring the costs that eat their margins. This book fixes that.You will learn to treat your store as a data-driven company. We blend high-level business theory ... Leer más

$6.29 USD o gratis con Kobo Plus

This audiobook is narrated by a digital voice.Stop chasing sales and start building real profit. This is the definitive 2026 guide for mastering Shopify. Most businesses fail because they focus on "vanity metrics" like total revenue while ignoring the costs that eat their margins. This book fixes that.You will learn to treat your store as a data-driven company. We blend high-level business theory
... Leer más
Audiolibro

Как продать слона или 51 прием заключения сделки

7-е юбилейное издание, переработанное и дополненное

de Ася Барышева ...

Narrado por Юлия Вибе ...

Series series Бизнес-психология
Completo

8 hora 46 minutos

Обновленное издание бестселлера «Как продать слона», выпущенного в России тиражом более 100 000 экземпляров. В книге описаны основные закономерности и рабочие техники переговоров, которые помогут вам сделать большие продажи. Ася Барышева, консультант с 20-летним опытом сотрудничества с крупными международными компаниями, делится реальными примерами из собственной практики. Вы получите 51 способ ... Leer más

$2.60 USD o gratis con Kobo Plus

Обновленное издание бестселлера «Как продать слона», выпущенного в России тиражом более 100 000 экземпляров. В книге описаны основные закономерности и рабочие техники переговоров, которые помогут вам сделать большие продажи. Ася Барышева, консультант с 20-летним опытом сотрудничества с крупными международными компаниями, делится реальными примерами из собственной практики. Вы получите 51 способ
... Leer más
Audiolibro

Selling the Hug Your Customers Way

The Proven Process for Becoming a Passionate and Successful Salesperson For Life

de Jack Mitchell ...

Completo

9 hora 38 minutos

Learn how to apply the proven principles of Hug Your Customers to refine your selling technique, boost your sales, and keep your customers coming back for more.In his groundbreaking books, Hug Your Customers-a Wall Street Journal bestseller-and Hug Your People, Jack Mitchell brought a warm human touch to the often-cold, bottom-line world of business. As the CEO of Mitchell’s clothing stores, one ... Leer más

$17.99 USD

Learn how to apply the proven principles of Hug Your Customers to refine your selling technique, boost your sales, and keep your customers coming back for more.In his groundbreaking books, Hug Your Customers-a Wall Street Journal bestseller-and Hug Your People, Jack Mitchell brought a warm human touch to the often-cold, bottom-line world of business. As the CEO of Mitchell’s clothing stores, one
... Leer más
Audiolibro

The Shop Girls of Harpers

The start of the bestselling heartwarming historical saga series from Rosie Clarke

de Rosie Clarke ...

Narrado por Juliette Burton ...

Series Audiolibro 1 - Welcome To Harpers Emporium
Completo

10 hora 14 minutos

The beginning of a brand new series from #1 bestselling author Rosie ClarkeWelcome to Harpers of Oxford Street.London 1911When Sally, Beth, Margaret and Rachel meet at a job interview for the wonderful new store in Oxford Street, they have no idea they will become lifelong friends.When all four girls are lucky enough to be selected as sales staff their exciting new adventure begins.Join them as ... Leer más

$25.50 USD o gratis con Kobo Plus

The beginning of a brand new series from #1 bestselling author Rosie ClarkeWelcome to Harpers of Oxford Street.London 1911When Sally, Beth, Margaret and Rachel meet at a job interview for the wonderful new store in Oxford Street, they have no idea they will become lifelong friends.When all four girls are lucky enough to be selected as sales staff their exciting new adventure begins.Join them as
... Leer más
Audiolibro

The Kingdom of Prep

The Inside Story of the Rise and (Near) Fall of J.Crew

de Maggie Bullock ...

Narrado por Cheryl Smith ...

Completo

13 hora 29 minutos

**One of Vogue's most anticipated books of 2023.A quintessentially American fashion narrative about the rise and fall of the first lifestyle brand, J.Crew, and what the company’s fate means for the shifting landscape of the retail industry.Once upon a time, a no-frills J.Crew rollneck sweater held an almost mystical power—or at least it felt that way. The story of J.Crew is the story of the ... Leer más

$29.69 USD

**One of Vogue's most anticipated books of 2023.A quintessentially American fashion narrative about the rise and fall of the first lifestyle brand, J.Crew, and what the company’s fate means for the shifting landscape of the retail industry.Once upon a time, a no-frills J.Crew rollneck sweater held an almost mystical power—or at least it felt that way. The story of J.Crew is the story of the
... Leer más
Audiolibro

How to Become a Network Marketing Superstar

de Praveen Kumar ...

Narrado por Millian Quinteros ...

Completo

2 hora 9 minutos

Network marketing is perhaps the most misunderstood concept of wealth creation. It generates strong emotions. Most of us were invited to a fancy presentation and got excited with the prospect of working from home, firing our boss, no office politics or commuting to work.There were dreams in our eyes of a better future. But then what happened…. Reality broke through. We suffered rejection from our ... Leer más

Antes $14.99 USD Ahora $10.43 USD o gratis con Kobo Plus

Network marketing is perhaps the most misunderstood concept of wealth creation. It generates strong emotions. Most of us were invited to a fancy presentation and got excited with the prospect of working from home, firing our boss, no office politics or commuting to work.There were dreams in our eyes of a better future. But then what happened…. Reality broke through. We suffered rejection from our
... Leer más

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