This biography recounts the rich history of Lieutenant General (LTG) Jim Vaught. He served in the U.S. Army for thirty-eight distinguished years with deployments to World War II, Korea, and Vietnam. More than just a military man, he was also a devoted husband, great-grandfather, and public servant. His life was often filled with difficult missions, challenges, and unfavorable odds. However, he “Soldiered On” and often devised innovative solutions to solve complex problems.

Performance measurement is now a key management tool used by government to assess and enhance public services. It is also used as a tool for public sector transparency and accountability. Despite these noble objectives, performance measurement can also generate counterproductive and sometimes paradoxical outcomes. This book innovatively conceptualises performance measurement as a ‘policy instrument’. Such an approach necessarily invites careful and critical examination of instances of the ...