Written by two highly successful business coaches and management consultants, this book explains how to improve profitability by focusing on turning a business's already satisfied customers into highly satisfied customers by removing their sense of risk. The authors also provide a fail-safe method for identifying the risks inherent in your business.Every business owner or manager knows that creating satisfied customers is key to establishing customer loyalty and bu...

A quiet village 18 miles east of Hartford, Bolton was born at the nexus of two prehistoric Native American trails. Bolton was formed in 1720, and because of its location outside of Hartford, the town played an important role as a Revolutionary War route. In the early 19th century, Bolton emerged as a small, yet prosperous town and a stagecoach stopping point for trips from both Boston and Providence to Hartford. By 1849, the railroad erased the need for stagecoach lines and inns, and soon ...

Edward J. Larson is a Pulitzer Prize-winning author and eminent science historian. This marvelously readable, yet sumptuously erudite work traces the development of the scientific theory of evolution. From Darwin's essential trip to the GalApagos, to the most contemporary studies in sociobiology, this work takes listeners both into the field and laboratories of the world's greatest evolutionary scientists, and shows how the theory of evolution has itself evolved.

De La Salle High School in Concord, California, is home to perhaps the greatest dynasty in sports history. At age 23, Coach Bob Ladouceur launched a legend, "The Streak," with no teaching or head-coaching experience, and with his teams amassed the highest winning percentage in all of football history with 138 consecutive victories. This book takes readers behind the scenes, closely following individual players, as Ladouceur guides his team through the most daunting schedule in school histo...

This volume provides a comprehensive, broad-based overview, including first-person accounts, of the development and conduct of archaeology in the Southeast over the past three decades.Histories of Southeastern Archaeology originated as a symposium at the 1999 Southeastern Archaeological Conference (SEAC) organized in honor of the retirement of Charles H. McNutt following 30 years of teaching anthropology. Written for the most part by members of the first p...

The mass industrial democracy that is the modern United States bears little resemblance to the simple agrarian republic that gave it birth. The market revolution is the reason for this dramatic - and ironic - metamorphosis. The resulting tangled frameworks of democracy and capitalism still dominate the world as it responds to the panic of 2008. Early Americans experienced what we now call 'modernization'. The exhilaration - and pain - they endured have been repeated in nearly every part of...

After humble beginnings as faltering British colonies, the United States acquired astonishing wealth and power as the result of what we now refer to as modernization. Originating in England and Western Europe, transplanted to the Americas, then copied around the world in the nineteenth and twentieth centuries, this process locked together science and technology, political democracy, economic freedom, and competitive capitalism. This has produced for some populations unimagined wealth and m...

When the people of British North America threw off their colonial bonds, they sought more than freedom from bad government: most of the founding generation also desired the freedom to create and enjoy good, popular, responsive government. This book traces the central issue on which early Americans pinned their hopes for positive government action — internal improvement.The nation’s early republican governments undertook a wide range of internal improvement projects meant to assure ...

After humble beginnings as faltering British colonies, the United States acquired astonishing wealth and power as the result of what we now refer to as modernization. Originating in England and Western Europe, transplanted to the Americas, then copied around the world in the nineteenth and twentieth centuries, this process locked together science and technology, political democracy, economic freedom, and competitive capitalism. This has produced for some populations unimagined wealth and m...

Are you ready to discover your return on life? Real estate investing, done the right way, has made more "everyday" people wealthy than any other investment option available. Investing in real estate can be daunting if you don't know how to begin or don't have the time to put towards investing. However, there are ways to earn income and see double or triple-digit returns by investing in real estate, passively.What is passive income real estate investing? Simply put, leveraging real ...

Television Field Production and Reporting provides a comprehensive introduction to the art of video storytelling. Endorsed by the National Press Photographers Association, this book focuses on the many techniques and tools available in today’s digital landscape, including how drones and miniaturized technology can enrich the storytelling process. The new edition of Television Field Production and Reporting is an absolute must in this visually oriented, rapidly changing fi...

The all-powerful God of the universe loves us and wants to talk with us--but it doesn't always seem that way. Why is prayer so hard at times? And why are some prayers answered while others are not?Susie Larson knows the struggle. But through the years she has learned to pray with confidence and joy, approaching God as His beloved child.In this warm and wise book, Susie shares how you, too, can reach the heart of God. Discover how to:● pray more pers...