Never underestimate the need to compete in the job interview process. This comprehensive yet concise book covers what to expect, how to prepare, and how to gain the much-needed confidence to succeed. Key benefits include: Know what to research prior to the interview. Control your nerves. Utilise body language to read and influence the interviewers. Discover the hidden selection criteria. Learn winning strategies and tips. Deal with questions on pay. Know the thirty-five common questions an...

If you’ve got ten minutes a day, you can make a telesales breakthrough!By providing one concise, easy-to-read chapter for each daily coffee break, Stephan Schiffman’s Telesales, Second Edition has the power to transform your career and help you post noticeable increases in your numbers in just ten working days and transform your career after a mere twenty-one.Stephan Schiffman has coached thousands of sales teams across the country to improve their...

When author and operational excellence consultant Menno R. van Dijk joined ING Domestic Bank in the Netherlands, the company had already been using the Lean system a few years. But van Dijk felt something was missingthe fun factor: experiments, improvements, a supportive management style, and teamwork. He wasnt seeing the sense of invigoration and renewal that comes when employees on the shop floor experience the improvement brought on by a Lean implementation.He went to work and c...

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME DON'T MISS THESE OTHER BOOKS IN THE PERFECT PHRASES SERIESHow do you get face time with someone who doesn't accept sales calls? What is the best way to present the value of your offering? How do you handle price objections? Answer: You need to speak the right language.This fully revised second edition of the popular Perfect Phrases for the Sales Call provides an arsenal of persuasive language and word-for-word...

Master the art of time management and getting the right work done.Does it seem like you never have enough time to get everything done? Keeping on top of your tasks, deadlines, and work schedule can be daunting. Managing Time quickly walks you through the basics. You’ll learn to:Assess how you spend your time nowPrioritize your tasksPlan the right time to work on each oneAvoid procrastina...

From personal influencing skills and positive psychology to handling relationships and communication, you're about to discover the simple truth about success'John Lees has re-written the rules on everything you thought you knew about successful self-projection, networking and effective communication' From the Foreword by Sarah Willingham of BBC's Dragons' DenThis is a book about getting noticed, but not a conventional book. It doesn't tell ...

'Full of seriously good leadership wisdom - a must read for those who aspire to greatness' Richard Koch, bestselling author of The 80/20 Principle'One of the most stimulating books to read on leadership' Philip Kotler, Professor of International Marketing at the Kellogg School of Management'Loaded with practical, thought-provoking ideas on leadership that can profoundly affect your life' Brian Tracy, bestsellin...

James Innes is the Managing Director of The CV Centre, the UK’s leading CV consultancy. James founded The CV Centre in 1998 and has built the company to its current position as UK market leaders in the field of CV consultancy. James regularly delivers presentations to recent graduates and also contributes widely to newspapers and magazines in both the UK and France and is the author of The Interview Book, The CV Book, The Cover Letters Book and The Interview ...

What's the first obstacle in changing career? Your own fear of change. This book uses practical exercises to help conquer this fear and get you started.Hate your job? Too scared to leave? You are not alone. Nearly 90% of us work in a job that we don’t enjoy. Even if the job is well paid, people are too scared to leave and try something different. This fear gets worse the older we get. Most career change books focus on training and skills, but they don’t really talk about getting pa...

About the book Offered and Accepted is the only book that gives you clear and functional advice, derived from almost two decades of hands-on, high performance experience. It covers all elements of the recruitment process: from business development and sourcing candidates, to generating and closing offers. It looks at common objections, and offers advice and examples on how to overcome them. Who is the book for? New and experienced, contract and permanent recruiters who want to increase the...

Dozens of engaging ways to forge good working relationships between managers and their staffsThis book offers managers 50 fun, illuminating experiential activities for building a positive, open, and productive relationship with the people they manage. Unlike ropes courses and other off-site management activities, The Big Book of Leadership Games features activities that can be used in the workplace during staff meetings, as a part of training sessions, or ...

Whenever work is delegated to others - the person that is responsible for those tasks being done, is the supervisor. It doesn't matter whether these individuals have the title of supervisor, foreman/woman, manager, lead hand, department head, superintendent, executive or even CEO - if they're supervising others - they're supervisors. Unfortunately, most supervisors have not received the basic training necessary to successfully carry out their role.This book gives supervisors the sur...