Don’t just give them customer service. Give them Super Service!For more than a decade, customer service professionals have turned to Super Service for the very best advice on dealing with demanding, dissatisfied, and downright difficult customers.Now, it has been completely revised and expanded to address today’s unique customer-service issues.Super Service, 2nd Edition teaches you how to deliver great service in a way that enriche...

Memoir of a long time North N.J. cab driver. Born in Hoboken and raised in Rutherford N.J. ,he starts hacking in 1983, , continuing for decades . He relays true stories of the most exciting and most dangerous job in the world. One day in 1997 he meets a tv producer in the cab whom he gives several ideas for a developing tv show that were used and became very popular . The book took me just about a year to write and is a true story. I am also open to making a movie based on the book; contac...

"All things have purpose. And I will find the good in everything that shows up in my life" - Aaron KennardWARNING: DO NOT READ THIS BOOK UNLESS YOU ARE READY TO START FEELING AMAZING EVERY DAY.What would it be like to stop feeling blindsided by life?To wake up feeling thrilled to be alive regardless of your circumstances?To feel happy and at peace even when all hell is breaking loose around you?You're about to discover the Positive Thinking Secret th...

Featured on CBS and WBZ Radio, Evan Pellett is the keynote guest speaker on Nightside with Dan Rea. You may have heard Evan as the radio expert on interviewing across the United States.Cracking the Code to a Successful Interview is a groundbreaking new scientific, proactive, cutting-edge, hands-on, proven approach to job interviews by an award-winning, highly decorated recruiter. This REAPRICH eight-step interview method will give you a proactive way to take contr...

The revealing, wildly entertaining, and bestselling memoir from the legendary Bruce Springsteen, one of the greatest songwriters and performers of any era. Born to Run is the greatest rock ‘n’ roll story ever told.Essential reading for the 50th anniversary of Springsteen’s seminal album Born to Run, the long-awaited release of Nebraska ’82, and a companion to the acclaimed film Deliver Me from Nowhere, starring Jeremy Allen White...

A candid autobiography of the great rock diva of Jefferson Airplane and Jefferson Starship, revealing her wild life at the forefront of the Sixties and Seventies counterculture.She has been called rock and roll's original female outlaw, as famous for her bad behavior as for her haunting singing voice. In her 25-year career as a musician, Grace Slick charted dozens of hits and sold millions of albums. From "White Rabbit" and "Somebody to Love" to "Sarah" and "Miracl...

Are you ready to create a business and a life you love? Packed with powerful business and life lessons, a savvy plan for success in our digital age, and the engaging real-life experiences of successful women entrepreneurs, She Takes on World: A Guide to Being Your Own Boss, Working Happy, and Living on Purpose is a business book like no other. With sparkling clarity, honesty and humor, Natalie MacNeil provides the perfect balance of inspiration and practical strategies to build your business,...

Henry Rollins is an artist whose legendary, no-holds-barred performances encompasses music, acting, and written and spoken word. As Details magazine said when it named Rollins the 1994 Man of the Year: "through two decades of rage and discipline, Henry Rollins has transformed himself from an L.A. punk rocker into a universal soldier. His enemies: slackers and hypocrites. His mission: to steel your soul and rock your world."Rollins was frontman for the seminal punk ...

Doug Stanhope is one of the most critically acclaimed and stridently unrepentant comedians of his generation. What will surprise some is that he owes so much of his dark and sometimes uncomfortably honest sense of humor to his mother, Bonnie. It was the cartoons in her Hustler magazine issues that molded the beginnings of his comedic journey, long before he was old enough to know what to do with the actual pornography. It was Bonnie who recited Monty Python sketches with him, who ...

Pulitzer Prize-winning journalist, bestselling author, and Wheel of Fortune contestant Dave Barry exposes the shattering truth. Whether he's splashing with the U.S. sychronized swim team ("Picture a bunch of elegant swans swimming with a flailing sea cow") or reliving the Pilgrims' first Thanksgiving ("We've decided to obliterate your culture, but first may we try the stuffing?"), Dave Barry proves that one man can make a difference--by having the guts to answer the questions few people bo...

“Golf is not a game, it’s a punishment.” –David Feherty“If you’re one of those people who think golf is a religion, prepare for some seriously funny blasphemy.”--Troon McAllister, author of The GreenSomewhere in Ireland, A Village is Missing an Idiot is a collection of Feherty’s most popular Golf Magazine columns, intermingled with his most outrageous work from Golfonline.com. As an added bonus, readers will be treated to some notorious pieces from his work at the Br...

Powerful phrases for effective communication in every management situationThe latest addition to the bestselling Perfect Phrases series, Perfect Phrases for Managers and Supervisors is an indispensable tool for novice to mid-level managers and frontline supervisors. Corporate communications guru Meryl Runion coaches readers in the six fundamentals of effective delivery, including "Be Short, Specific, Targeted," and "Say What You Mean, Mean What You Say, an...