"As GMTV anchor, I interviewed hundreds of people every year. However well they interviewed, every single person would find it easier to explain their case by following these simple principles."—EAMONN HOLMES"[Drop the Pink Elephant] ... tackle[s] every aspect of personal communication in a crisp, entertaining style."—THE PLAIN ENGLISH SOCIETY"There can be no whitewash at the White House." (Richard Nixon). Th...

42 letters written by Titanic passengers and crew, plus two documentaries relating survivors' stories and bringing the tragedy to life through the voices of the wireless operatorsThe largest, most luxurious liner in the world, the RMS Titanic captured the public's imagination. But four days into her maiden voyage, on 14 April 1912, she hit an iceberg and sank, taking the lives of over 1500 people.This commemorative anthology opens with the...

Karren Brady is an inspiration to women everywhere, and her incredible success is borne of her passion, impressive business instinct, ambition, and her very genuine, honest, down-to-earth outlook.This is Karren’s story… before being Alan Sugar’s aide on The Apprentice and VC of West Ham United, how she started out as a sparky 18 year old at Saatchi & Saatchi and at 23, went on to persuade David Sullivan to buy Birmingham City football club – turning that business round to sell it f...

Karren Brady’s 10 Rules for Success are the secret to getting ahead for working women everywhere!Combining advice on how to balance a family and career with tips on how to embrace ambition, this short guide boils down Karren’s advice for women everywhere into a manageable list of ten key rules for work and life that have helped her become successful, independent and Britain’s best-known business woman.These ten rules reflect Karren’s belief that being a successful woman isn...

From a humble background, growing up in an East London council flat, Sir Alan Sugar has become a business success story and television sensation, amassing a net worth of GBP830 million. Charlie Burden traces his rags-to-riches story from a childhood boiling beetroots for the local greengrocer to his knighthood and seat at the table of power. His company Amstrad went public in 1980, setting him on the road to riches with a string of successful businesses. In the 1990s, Sir Alan became chair...

Do you ever feel that you could be – well – just that little bit happier? This simple book reveals how you can be happy every day, through these surprisingly easy tips and advice.Whoever you are, whatever you do, and whatever is holding you back, you can do it AND be happy.How To Do Everything and Be Happy is a book for ordinary people, with ordinary lives. People who have been ambling along and wondering if things would be better if they were just a little different. It's ...

This new edition of How People Tick is a practical guide to over 50 types of difficult people such as Angry People, Blamers, Impatient People, Workaholics and Gossips. Each difficult situation is described, how it happens is analysed, and then strategies to help you deal with the problem are suggested. Disruptive behaviour patterns can be addressed once and for all, instead of having to handle one-off 'difficult' events, time and time again. Absolutely invaluable to everybody, How People T...

A pep talk in your pocketThis short, small, highly illustrated book will fill you to the brim with happiness, positivity, wellbeing and, most importantly, success! Andy Cope and Andy Whittaker are experts in the art of happiness and positive psychology and The Art of Being Brilliant is crammed full of good advice, instructive case studies, inspiring quotes, some funny stuff and important questions to make you think about your work, relationships and life.

The greatest asset you can have in life is self-belief.People who handle life well, achieve great things and prosper have stronger self-belief than the average person. In INDESTRUCTIBLE SELF-BELIEF, Fiona Harrold, author of the bestselling BE YOUR OWN LIFE COACH, will help you to develop magnificent levels of self-belief. In seven easy steps, this compact bible will equip you to make the most of yourself, so that you stretch and grow into your full potential.Life is easier ...

Working with difficult people is always a challenge, but it's possible to defuse tense situations through an understanding of aggressive behavior. Roy Lilley provides practical ways to recognize the different types of difficult people, resolve disputes and handle complaints. This easy-to-follow book is essential for managers looking to improve performance, sales people looking to win more business and anyone who works with the difficult colleagues or the public.

The rules of communication are radically different than ever before. Standing out and being counted is no longer just an advantage. It is a necessity. You are your own brand and, unless you learn how to shine, you'll be left behind. Whether you are looking to get a promotion, become a better leader, master public speaking, build your business, sell more, improve your love life, social life or even your networking skills, you need to be more effective at engaging people – you need to be mor...

Bestselling author David Taylor returns with his take on business coaching. No fuss. No jargon. Just great ideas.The Naked Coach is the back-to-basics book on coaching that will make sense of coaching and place it back at the very heart of the business agenda. It will make understanding, learning and teaching coaching simple. The Naked Coach tells real, practical, fun, exciting and above all else relevant stories that you can apply straightaway. David Taylor strips away the hype, j...