Customer service is often forgotten, but it's crucial for maintaining a healthy business. In this book, I will provide a step-by-step guide to customer service that will set your employees up for success from the beginning. I'll go over everything from how to hire the appropriate people, what they need to know before they start their job and how to properly mentor them once they're onboard. By the end of this book, you'll have an employee team that knows what customer service is all about ...

Praxial Music Education is a collection of essays by nineteen internationally recognized scholars in music education. Each essay offers critical reflections on a key topic in contemporary music education. The starting point of each essay, and the unifying thread of this collection, is the "praxial" philosophy of music education explained in Elliott's Music Matters: A New Philosophy of Music Education (OUP, 1995). This philosophy argues for a socially and artistically grou...

François-Anatole Thibault was born on the 16th April 1844 in Paris, France, the son of a bookseller and bibliophile.He studied at the Collège Stanislas, a private Catholic school, and after graduating joined his father in the bookstore, which specialised in works on the French Revolution. Several years later he secured a position as cataloguer at Bacheline-Deflorenne and at Lemerre before being appointed librarian for the French Senate in 1876.His literary career had begun ...

An author’s talents may seem obvious and indisputable as they move words and ideas into gathered phrases and stories.But where do these ideas and stories come from? A lonely thought that suddenly gathers form? An inspiration from a Muse? A suggestion from an everyday event?Perhaps in the case of their darker, more malevolent stories, other forces are at work. They help to nourish single words into sentences and paragraphs that ease themselves from the shadows and are sudden...

The funeral is the one appointment we’d rather never make. Whether as the deceased, or as a friend and loved one attending, a burial is the grim reminder that a life has passed and the future must now be made without them. Our talented authors explore this period of time in their own individual and inimitable ways as only they can.01 - Stories Featuring Funerals - An Introduction02 - John Mortonson's Funeral by Ambrose Bierce14 - After the Funeral by Mary Butts...

In this volume to be poor and living a life in squalor and destitution is examined by our many literary talents. Their insights help us to reveal and understand the difficulties of their lives and why so many of them are tragically cut short and riven with a never-ending burden of problems.01 - Lessons From Literature - Stories That Show the Struggles of the Poor - An Introduction2 - An Honest Thief by Fyodor Dostoyveskey3 - A Piece of Steak by Jack London4 ...

Trigger-happy outlaws are giving the Texas Rangers a lot more trouble lately than they can handle, leaving most of Texas in a heap of trouble. So when Bodine and Two Wolves drift into the sleepy cattle town of San Angelo, Ranger Josiah Finch—knowing their reputation with the killing iron—convinces them to pin on badges and put their talents to work for his side of the law.But the Rangers are caught off guard when a ruthless band of cattle thieves levels the town with dynamite. The ...

Have you ever wanted to take a year off from your life? A meandering, serendipitous journey around the world with your family? It sounds impossible. But one day, David Elliot Cohen, co-creator of the bestselling Day in the Life and America 24/7 book series, decided to make this dream a reality. Over the course of six months, he and his wife sold their house, cars, and most of their possessions. He closed his business and pulled their three young children out of school. With only a suitcase...

Evelyn May Clowes was born on 7th May 1872 in Cotgrave, Nottinghamshire.Growing up in genteel circumstances, her early childhood was spent at Charlton Down House near Cheltenham, Gloucestershire, and her teenage years near Heythrop in the Cotswolds.She was educated at home by governesses, excelling at German, Latin, Greek, shorthand, landscape painting, and fabric and wallpaper design.In 1897 she went to Mauritius as companion to her cousin Caroline and in 1898 marr...

Throughout the long centuries of human history is the want, and the need, to share information, to exchange ideas and for that knowledge and experience, for curiosity and learning, to be the basis of a civil society.In literature the ambition is much narrower. In order to be known, to be popular, you had to be published. And for that people had to know you existed and your ideas worth reading. Obviously for most of humanity’s time people couldn’t read and texts couldn’t be publishe...

Short stories have always been a sort of instant access into an author’s brain, their soul and heart. A few pages can lift our lives into locations, people and experiences with a sweep of landscape, narration, feelings and emotions that is difficult to achieve elsewhere.In this series we try to offer up tried and trusted ‘Top Tens’ across many different themes and authors. But any anthology will immediately throw up the questions – Why that story? Why that author?The theme ...

In the English language ‘bittersweet’ is that most pivotal of words. The mixture of sadness and happiness that suggest both but often bringing us smartly to earth, smack dab in-between them both, with little of either.