Emotional intelligence is the capability to recognize, use and manage one's own emotions and those of others. The use of emotional information guides thinking and behaviour, allowing adjustment of emotions to adapt to environments. As tourism and hospitality services are produced and consumed simultaneously, with a high level of contact between employees and customers, the development of emotional intelligence of employees in tourism and hospitality establishments is vital. This book has a...

From the bestselling author of Playing in the Dark -- an erotic and romantic novel about how real love is measured by the size of your heart and not the size of your hips.The three plus-sized women in The Last Prejudice find support in one another during the ups and downs of their juicy romances and chaotic lives. Noreen Klein is more than comfortable inside the smooth curves a size-24 frame enables. She's an empowered diva who gets what she wants...

Jeannie grew up with autism, but no one around here knew it. Twirling Naked in the Streets will take you on a journey into the mind of a child on the autism spectrum; a child who grows into an adolescent, an adult, and becomes a wife, mother, student, and writer with autism. This is a gripping memoir of a quirky, weird, but gifted child who grows up never quite finding her niche only to discover at the age of 38 that all the issues, problems, and weirdness she experienced were because she ...

A host of natural and man-made disasters have plagued the world in the twenty-first century, many with significant global impact. The Deepwater Horizon Oil Spill, the Indian Ocean tsunami, and Hurricane Katrina all affected broad regions with devastating results. The need for better emergency management policies, procedures, and cooperation among n

A remote corner of a bleak system...A broken-down gunboat, stuck in space...An incompetent captain and a misfit crew...A pirate ship, a silent target, and a whole bunch of secrets...So how's your day going?There have to be easier ways to make a living -- easier than dying slowly in an obsolete boat, as its power drains out and life support fails. Forget the job; forget the pirate problem: there's only time for a desperate jury-rig and maybe a li...

A Spacer's Rules For Success:Never be desperateNever do more than your job descriptionNever, ever go down the wellEjoq needs work. The tramp starship GRIZZELDA needs a gunner.What starts as a last-minute personnel replacement soon turns into something far more, with a non-functional duty station, his predecessor's emotional fallout, and a deeply buried secret that will change the course of nations.T...

Delve into the enchanting world of Arthurian legend, where the lines between history and myth blur. "Studies in the Fairy Mythology of Arthurian Romance" by Lucy Allen Paton embarks on a captivating exploration. Uncover the hidden origins of these timeless tales. Discover how Celtic folklore and ancient beliefs shaped the fantastical creatures that populate these stories - fairies, enchantresses, and knights on mystical quests. Paton's insightful analysis peels back the layers, revealing t...

Get to know the sociopolitical context behind microaggressionsMicroaggressions are brief, everyday exchanges that send denigrating messages to certain individuals because of their group membership (e.g., race, gender, culture, religion, social class, sexual orientation, etc.). These daily, common manifestations of aggression leave many people feeling vulnerable, targeted, angry, and afraid. How has this become such a pervasive part of our social and political rheto...

Luteranismo caribeño cuenta la historia de la iglesia luterana en Puerto Rico desde una perspectiva caribeña. Rodríguez intercala la investigación de archivo con comentarios convincentes y relatos personales, destacando el poder y la agencia de los luteranos puertorriqueños y antillanos en medio del legado multifacético de los esfuerzos misioneros euroamericanos en la isla. Es posible que los lectores no se sorprendan al saber que el primer misionero luterano en Puerto Rico fue un...

Loss brings them together. Will their pact to raise an orphaned newborn help them find love and happily-ever-after?English professor Elijah M. Clayton, Jr., has promised his dying cousin he’ll raise her unborn daughter, but he knows he can’t do it on his own. His search for a wife fails miserably until he meets Beatrix-35 at a speed-dating event. Unfortunately, the ASD he does his best to conceal turns his best hope into another failure.Plumber Beatrix Glouster is convinced s...

Seven years after leaving behind a sterling career as a hit man, a cold-blooded killer loses everything. Now, his thirst for revenge will take him on a path through everyone hes ever worked with. He will find whos responsible. Whether or not he survives remains to be seen.

The second edition of The Sociology of Katrina brings together the nation's top sociological researchers in an effort to deepen our understanding of the modern catastrophe that is Hurricane Katrina. Five years after the storm, its profound impact continues to be felt.This new edition explores emerging themes, as well as ongoing issues that continue to besiege survivors. The book has been updated and revised throughout-from data about recovery efforts and environmental cond...