A data-rich analysis of how the four inter-related crises of 2020 -- the COVID-19 pandemic, the economic collapse and K-shaped recovery, the clashes over the legacy of racism and policing, and assaults on the legitimacy of democratic institutions (abetted by conspiracy theories) -- shaped not only the 2020 election, but also the future of our democracy. The 2020 election cycle was one of the most tumultuous in the nation's history. Early in the cycle, a global pandemic hit...

As a leader in your organization, you will be very familiar with your organization’s key financial statements and monthly management reports. You may have spent countless hours discussing budgets and expenditures.But how much time have you spent reflecting on the fact that these revenues are generated by actual customers—the people who pull out their wallets and pay for your products and services? In The Customer-Base Audit: The First Step on the Journey to Customer Cen...

Available for the First Time—Three Books in One!The Customer Centricity Ebook Collection is a must-have for any business leader looking to understand and implement customer-centric strategies. This collection includes three essential books by renowned experts Peter Fader, Bruce Hardie, Michael Ross, and Sarah Toms, all of whom are leaders in the field of customer centricity.The collection includes three books in a single volume:

As a leader in your organization, you will be very familiar with your organization's key financial statements and monthly management reports. You may have spent countless hours discussing budgets and expenditures.But how much time have you spent reflecting on the fact that these revenues are generated by actual customers—the people who pull out their wallets and pay for your products and services? In The Customer-Base Audit: The First Step on the Journey to Customer Centricity