The auditor's guide to ensuring correct security and privacy practices in a cloud computing environmentMany organizations are reporting or projecting a significant cost savings through the use of cloud computing—utilizing shared computing resources to provide ubiquitous access for organizations and end users. Just as many organizations, however, are expressing concern with security and privacy issues for their organization's data in the "cloud." Auditing Cloud ...

About a year ago, we published the Cloud Academy primer "Shedding Light on Cloud Computing". Since then, interest in cloud computing has blossomed and I have had the opportunity to present our Cloud Academy content at cloud computing events around the world. This new book encapsulates the insights and knowledge gathered from the conversations at these events. That includes the dialogue with cloud practitioners, vendors, customers and the considerable number of cloud computing gurus this in...

For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. Note: This pocket book is available in several languages: English, German, Dutch. Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exact...

The latest techniques for building a customer-focused enterprise environment "The authors have appreciated that MDM is a complex multidimensional area, and have set out to cover each of these dimensions in sufficient detail to provide adequate practical guidance to anyone implementing MDM. While this necessarily makes the book rather long, it means that the authors achieve a comprehensive treatment of MDM that is lacking in previous works." -- Malcolm Chisholm, Ph.D., Presi...

The Open Group Architecture Framework (TOGAF) is a framework – a detailed method and a set of supporting tools – for developing an enterprise architecture, developed by members of The Open Group Architecture Forum (www.opengroup.org/architecture). As a comprehensive, open method for enterprise architecture, TOGAF Version 9 complements, and can be used in conjunction with, other frameworks that are more focused on specific aspects of architecture or for vertical sectors such as Government, ...

OCEB Certification Guide delivers expert insight into BPM from one of the developers of the OCEB Fundamental exam, offering full coverage of the exam material for both the business and technical tracks. The first study guide to prepare candidates to take and pass the OCEB Fundamental exam, it explains and builds on basic concepts, focusing on key areas and testing knowledge of all critical topics with sample questions and detailed answers. Suitable for practitioners and those newe...

The Concise Introduction to Modern SOA: High-Value Approaches, Innovative Technologies, Proven Use CasesAfter a decade of innovation in technology and practice, SOA is now a mainstream computing discipline, capable of transforming IT enterprises and optimizing business automation. In Next Generation SOA, top-selling SOA author Thomas Erl and a team of experts present a plain-English tour of SOA, service-orientation, and the key service technologies being u...

What services does the IT organization really deliver? Rather than discuss the theory around what a service catalog or service portfolio is, this book gives you the actual IT service descriptions for running, operating, and managing an entire IT infrastructure. Its all herecomplete service descriptions, catalog and portfolio templates, service implementation plans, service governance processes, and much more all packed into this one handbook! Just about every IT support service is describe...

The author has collected the experiences of organizations, quality managers and auditors who have actually worked with the present version of the PMBOK standard. This hard-won experience is presented here in this leading guide to understanding and satisfying the requirements of PMBOK, and to applying the principles that underpin this internationally recognized family of standards for managing and communicating quality of Management Processes.This best-selling PMBOK quality manageme...

In previous years, setting up IT infrastructure involved just the preparation of the data center. It has become much more complex and evolved today. The infrastructure includes not only the data center facility, but also the entire organization by providing internet connectivity to customers, vendors, and company executives on the move. Mastering IT Project Management is the first book to detail how to create IT infrastructure rather than simply describe how to manage the ...

Plan, execute, and sustain a successful IT campaign with Sam Bansal's perfect scorecard approachFirst came the dot.com bust, then the IT squeeze. Despite software being the tail that wags the dog in most corporations, the cham-pions of IT, the CIOs, are constantly under fire to justify and maximize their IT investments—past, present, and future.Learn how to establish Key Performance Indicators and Value Scorecards for IT to ensure maximum value in your corp...

Is your IT system an asset or a hindrance to your organization's success?More important, can you tell the difference?Unlike other well-recognized professions, information technology is still in its infancy. Organizations have little hesitation in paying attorneys, accountants, or business strategists for their expertise. As individuals, we don't blink an eye while paying for a physician's opinion of our health. Yet business executives rarely think to request a professional ...