Local government plays a critical role in the provision of governance, infrastructure, and services for local communities. Over the past 30 years this sector has undergone significant reforms because of various superordinate governments policy changes. Continuous improvement and quality programs have been a common tactical response undertaken by various local government organisations to remain sustainable and to continue to deliver value to their local communities. These tactical responses...

As communities demand more transparency and involvement in community affairs, local public administrators and government authorities are seeking new ways to meet those needs. A fundamental way to bridge community needs with authority's actions is through the customer-oriented development of Performance Indicators (PI). However, this is often not a core focal point and as a result, performance indicators are often output and not impact focused, and thus can lack relevance and utility.

American Indian Nations takes stock of Indian history, policy, and culture over the past 30 years. A distinctive contribution to the understanding and interpretation of current Indian affairs, policies, and community development, this dynamic commentary of contemporary issues brings together a Who's Who of tribal leaders, scholars, and activists. No other collection offers such a thought-provoking and utterly current series of essays on the problems and achievements of modern Nati...

Supply chains globally continue to be affected by unprecedented disruptions such as the COVID-19 pandemic, environmental impacts linked to climate change, and numerous geopolitical issues. Increasingly, resilient and sustainable supply chain management is a necessary area of research in the field of supply chain management.Contributing to both theoretical and empirical literature on resilient and sustainable supply chain management, Sustainable and Resilient Supply Chain i...

School leadership is synonymous with challenge. However, some school leaders face true crises - situations threatening the continuing existence of their school. Leading Schools During Crisis analyzes leadership and behaviors of principals in these extraordinary circumstances. A simultaneously scholarly and practice-oriented book, Leading Schools During Crisis proposes the first school-specific model of defining and analyzing crises. Through authentic case studies, Lea...

**NATIONAL BESTSELLERWinner of the RBC Taylor PrizeFinalist for Canada ReadsFinalist for Hilary Weston Writers’ Trust Prize for Non-Fiction**Rich with dark and light, pain and magic, The Inconvenient Indian distills the insights gleaned from Thomas King’s critical examination of the history and experience of Native peoples in North America, weaving the curiously circular tale of the relationship between non-Natives and Natives in the centuries since t...

“Pfeffer [blends] academic rigor and practical genius into wonderfully readable text. The leading thinker on the topic of power, Pfeffer here distills his wisdom into an indispensable guide.” —Jim Collins, author of New York Times bestselling author Good to Great and How the Mighty FallSome people have it, and others don’t. Jeffrey Pfeffer explores why, in Power.One of the greatest minds in management theory and author or...

"I had a profoundly well-educated Princetonian ask me, 'Where is your tomahawk?' I had a beautiful woman approach me in the college gymnasium and exclaim, 'You have the most beautiful red skin.' I took a friend to see Dances with Wolves and was told, 'Your people have a beautiful culture.' . . . I made many lifelong friends at college, and they supported but also challenged me with questions like, 'Why should Indians have reservations?'"What have you always wanted to know about Ind...

An urgent case for protecting public education, from one of America's best-known education expertsIn this landmark book, Diane Ravitch - former assistant secretary of education and a leader in the drive to create a national curriculum - examines her career in education reform and repudiates positions that she once staunchly advocated. Drawing on over forty years of research and experience, Ravitch critiques today's most popular ideas for restructuring schools, incl...

The authors not only investigate the current forms of property rights on reservations but also expose the limitations of each system, showing that customary rights are insecure, certificates of possession cannot be sold outside the First Nation, and leases are temporary. As well, analysis of legislation, court decisions, and economic reports reveals that current land management has led to unnecessary economic losses. The authors propose creation of a First Nations Property Ownership Act th...

A revolutionary reappraisal of how to educate our children and young people by Ken Robinson, the New York Times bestselling author of The Element and Finding Your Element.Ken Robinson is one of the world’s most influential voices in education, and his 2006 TED Talk on the subject is the most viewed in the organization’s history. Now, the internationally recognized leader on creativity and human potential focuses on one of the most critica...

Flanagan shows that this orthodoxy enriches a small elite of activists, politicians, administrators, and well-connected entrepreneurs, while bringing further misery to the very people it is supposed to help. Controversial and thought-provoking, First Nations? Second Thoughts dissects the prevailing ideology that determines public policy towards Canada's aboriginal peoples.