Any organization can win more customers and increase sales if they learn to be more strategic with their customer service.When customers complain, employees respond. The typical service model is riddled with holes. What about people and businesses who never speak up, but never come back? Learn to actively reach out, prevent problems, and resolve issues in ways that boost loyalty.Strategic Customer Service is a data-packed roadmap that shows you how...

This book examines the lives of the Malay and Cham Muslims in Thailand, Cambodia and Vietnam and examines how they co-exist and live in societies that are dominated by an alternative consensus and are illiberal and non-democratic in nature.Focusing on two major Muslim communities in Southeast Asia, both of whom live as minorities in societies that are not democratic and have a history of hostility and repression towards non-conforming ideas, the book explains their circumstances, t...

If you are driving off a cliff, someone telling you to slow down isn't much of a help. (Well, slowing down while you turn in a new direction is likely to be a good idea.) By burning fossil fuels, humanity is now driving itself off a climate cliff toward extinction. We need to completely stop burning "stuff" (fossil fuels, or anything else) for energy. Yet to thrive we really do need lots of energy-in fact, even more than we now are using. This book shows how we can meet both these needs by...

The Philosophy of Modern Song is Bob Dylan’s first book of new writing since 2004’s Chronicles: Volume One—and since winning the Nobel Prize for Literature in 2016.Dylan, who began working on the book in 2010, offers his extraordinary insight into the nature of popular music. He writes over sixty essays focusing on songs by other artists, spanning from Stephen Foster to Elvis Costello, and in between ranging from Hank Williams to ...

Legends never die, dude. I'll tell your story...There are many sides to Danny McBride: he’s starred as the iconic character Jesse Gemstone in the cult classic TV series The Righteous Gemstones, a show he also wrote and created—just as he did with Vice Principals and Eastbound & Down before that*.* He’s produced horror films like Halloween and starred in comedy classics like Hot Rod and Pineapple Express as well as sci-f...

Audio World’s Golden Headset AwardParents’ Choice Gold AwardOriginally created in celebration of the centennial of L. Frank Baum’s beloved American fairy tale, this spectacular full-cast dramatization brings The Wonderful Wizard of Oz to life for a new generation of listeners.When strong-willed Dorothy Gale is swept away to the magical land of Oz, she sets off along the Yellow Brick Road with an unforgettable group of companions: a newly made Scarecrow searc...

With the help of veteran journalists Alan Goodman and John Pollack's The World on a String, young reporters need not spend years struggling in obscurity to land coveted foreign assignments.In fact, technological advances and cost-cutting at major media companies have created unprecedented opportunities for enterprising journalists to succeed abroad as freelance correspondents—stringers—for newspapers, magazines, radio, television, wire services, and Intern...

Today, diverse women of all hues represent this country overseas. Some have called this development the “Hillary Effect.” But well before our most recent female secretary of state there was Madeleine Albright, the first woman to serve in that capacity, and later Condoleezza Rice. Beginning at a more junior post in the Department of State in 1971, there was “the little Elam girl” from Boston.Diversifying Diplomacy tells the story of Harriet Lee Elam-Thomas, a young black wo...

The now legendary Dialectics of Liberation congress, held in London in 1967, was a unique expression of the politics of dissent. Existential psychiatrists, Marxist intellectuals, anarchists, and political leaders met to discuss key social issues. Edited by David Cooper, The Dialectics of Liberation compiles interventions from congress contributors Stokely Carmichael, Herbert Marcuse, R. D. Laing, Paul Sweezy, and others, to explore the roots of social violence.Aga...

Ana-María Rizzuto’s groundbreaking explorations of the formation of God representations in early childhood and their elaboration throughout the life cycle have made their mark, enriching the practice of psychoanalysis and psychotherapy, as well as scholarship within the psychoanalytic study of religion. Accompanied by illuminating commentaries by Rizzuto, the authors of this edited collectione essays in this volume underscore Rizzuto’s most important contribution to clinical practice: rath...

Beginning in late Edo, the Japanese faced a rapidly and irreversibly changing world in which industrialization, westernization, and internationalization was exerting pressure upon an entrenched traditional culture. The Japanese themselves felt threatened by Western powers, with their sense of superiority and military might. Yet, the Japanese were more prepared to meet this challenge than was thought at the time, and they used a variety of strategies to address the tension between modernity...

Any organization can win more customers and increase sales if they learn to be more strategic with their customer service.When customers complain, employees respond. The typical service model is riddled with holes. What about people and businesses who never speak up, but never come back? Learn to actively reach out, prevent problems, and resolve issues in ways that boost loyalty.Strategic Customer Service is a data-packed roadmap that shows you how...