Many healthcare improvement approaches originated in manufacturing, where end users are framed as consumers. But in healthcare, greater recognition of the complexity of relationships between patients, staff, and services (beyond a provider-consumer exchange) is generating new insights and approaches to healthcare improvement informed directly by patient and staff experience. Co-production sees patients as active contributors to their own health and explores how interactions with staff and ...

Expert Business Coach and trainer Glenn Devey shares with you his inside secrets to delivering the best feedback to engage your staff in their development journey. Critical to your success as a manager is your ability to consistently raise the performance of your team members, and the best leaders let their staff know exactly how they are measuring up. This friendly, engaging guide will give you a shortcut to a management skill that is valuable and rare, but essential to make your mark as ...

Sam Trencher is coming home. Six years ago, Rose 'Eddie' Alexander, the judge's son, framed him for drugs, and the police made him enlist. However, that didn't last. Since a night in the Round House, an off-limits Indian pueblo, where a younger Sam encountered the Midnight Sun, he's been cursed with The Glow: spontaneous human combustion. His touch is lethal, and to keep from bursting into flames himself, he has to maintain balance: same coins in each pocket and everythin...

"I'm just that kinda guy..."Pete Marlowe, a tiny but tough private detective, has had a bad day. Two mad scientists, Montez and Muck, abducted him, lopped off his pinky finger, and installed a red button that enables him to walk through walls. Targeting Pete because his con-artist Uncle Flynn secretly unloaded the Blarney Stone on the Pope, they send Pete in with his detachable finger to get it back, snaring him in a secret plot that involves the Vatican, church bells, a Mexican dru...

OUR NEW HOME...Milo Psi-2, a shy ecologist, is one of 200 colonists from Earth on a one-way voyage to a new planet that orbits a double sun. He's assigned seven wives who will help populate the lush and uninhabited landscape, but for the pesky insect life-forms. Paradise is shaken, however, as bizarre births shock the colony and women begin to disappear. As panic and murder sweep the colony, a winged humanoid swoops in and steals a corpse. A desperate Milo escapes the chao...

This work includes a foreword by lynne Maher. Head of Innovation Practice, NHS Institute for Innovation and Improvement, University Of Warwick, Coventry. "Experience Based Design" (EBD) is a new way of bringing about improvements in healthcare services by being user-focussed. Facilities, healthcare professionals, carers, family and friends are all involved in the patient experience and systems and policies need to adapt to take this into consideration. By exploring the underlying concepts,...

Hypnotherapy provides a powerful tool for utilizing the power of the mind to reduce distress and suffering. This concise guide provides readers with a rich source of ideas on starting hypnotherapy practice, and thinking seriously about hypnosis as a powerful adjunct to psychotherapy and medical interventions. With a clear definition of what hypnosis really is, readers can develop an understanding of the rationale for utilising hypnotherapy with particular disorders.As the medical community...

Do you rush from one day to the next, barely stopping to enjoy the goodness of God in your life?Do you want to believe your life matters...but if you're honest, you feel like God has forgotten about you?Do you ever feel like you've blown it - like you've missed your moment or messed up God's plan?Kingdom Moments and Movements is your guide to tracing the hand of God at work in each moment of your life - the everyday moments and the life-defining ones, the g...

Protestant evangelical Christian schools are the fastest-growing segment of American private school education. Despite their notable individual autonomy, these schools have retained a consistent belief system and mission over several decades. Private religious schools can be traced to our nation's earliest origins. Why is it that these unique educational institutions arose in twentieth-century America and have continued to thrive? A Christian America Restored seeks to delve into the beginn...

The files on a series of murders find their way to the Unsolved Case Review Division of the Tucson Police Department, better known as Cold Eyes. Charles Ewing, a brash young corporal and SWAT sniper finds himself in the center of an internal investigation. Teamed up with Bob Earp, an aging and cynical detective, they make up Cold Eyes. Joined by a beautiful attorney from the D.A.'s office they follow the thread that binds the cases together and leads them to two men, iden...

Jesus Unchained is a book about Jesus in his culture and context. It challenges us to stop making an idol out of Jesus and gives us a fuller picture of who he really is. Jesus Unchained will point us back to the true Jesus and inspire a faith that transcends politics, religion, and even our deepest questions about God.

This challenging and highly practical book draws on the findings from an international study designed to help practitioners and researchers understand the factors and processes that enable healthcare organisations in the United States and Europe to achieve - and sustain - high quality services for their users. The in-depth case-studies from seven leading hospitals give an international, evidence-based outlook that focuses on both the organisational and cultural processes of quality improve...