An Education in Service Management – A guide to building a successful service management career and delivering organisational successIT is a business-critical function. It delivers experiences, stimulates strategic shifts, and protects organisations from theft, cyber attacks, and the related regulatory, reputational and financial impacts.ITSM is a critical element of IT that is often misunderstood. In this book, the author and his network of associ...

*Shortlisted for the Telegraph Sports Book Awards 2020 - Children's Book of the Year*Aardvark is only small and the Big Race is long and hard. But Aardvark is going to join in and give it everything she's got!A heart-warming, stylish and delightfully funny celebration of taking part rather than winning from Sebastian Walker Award winner David Barrow.If you love Julia Donaldson's The Ugly Five, you will love this.The...

Scania’s first venture into the British double-decker bus market came in 1973, when with partner MCW, based in Birmingham, they produced the ‘Metropolitan’ double-decker. In 1980, after a brief hiatus, Scania re-entered the British double-decker market with a chassis for bodying by all the major UK builder. Featuring a wonderful array of previously unpublished images, this book is a fond tribute to forty years of Scania double-decker buses on Britain’s roads.

An Education in Service Management – A guide to building a successful service management career and delivering organisational successIT is a business-critical function. It delivers experiences, stimulates strategic shifts, and protects organisations from theft, cyber attacks, and the related regulatory, reputational and financial impacts.ITSM is a critical element of IT that is often misunderstood. In this book, the author and his network of asso...

"A History of the Philippines" by David P. Barrows offers a comprehensive exploration of the archipelago's past, detailing its rich cultural heritage and the significant events that shaped its identity. Barrows meticulously examines the influences of indigenous cultures, the impact of Spanish colonization, and the subsequent American occupation. His narrative weaves together historical facts with insightful analysis, providing readers with a deeper understanding of the complexities of Phil...

Joy Cowley knows what makes children laugh.In this book full of absurd poems and very short, silly stories, a man takes his tadpoles for a walk in his hat, a cat is surprised by its talking feet, a tiger gobbles up a dentist, ten baggy clowns do a do-wacky dance . . . along with many more preposterous flights of imagination. Illustrations by David Barrow—a first-rate visual comedian—expand the humor in each fantastical suggestion. Cowley channels the spirit of clas...

This heart-warming picture book follows the story of Little Gorilla and his mum who spends her time looking after her little one so much. A beautiful tale for parents and their children everywhere to snuggle up to and enjoy together.Little Gorilla is going to the doctor for an injection. His mum says it’s because she has to look after him. But that’s the problem - his mum always looks after him so much. First she makes him eat broccoli, then whene...

“The tenor of my paintings is usually joyful and celebratory with rare expressions of sorrow or even shadows,” Lu Ann Barrow wrote in her artist’s statement. Represented for many years by the respected Valley House Gallery and Sculpture Garden in Dallas, she acquired many admirers, including former first lady Laura Bush, who commissioned Barrow to create poster art for the Texas Book Festival and the inaugural National Book Festival in 2001. Barrow’s works communicate “tremendous joy throu...

Play hide and seek with a boy, his animal friends, and a dinosaur that's surprisingly hard to spot in the city. The brilliantly interactive follow-up to international bestselling picture book Have You Seen Elephant?Best friends boy, dog, and elephant are VERY good at hide-and-seek. There's a missing dinosaur in the city—who better to spot this elusive giant? They search the skate park, the museum, the subway . . .No one in the city can spot the din...

The Oxford Learner's Dictionary defines allyship as: "the state of being an ally (= a person who helps and supports somebody) to a particular group of people that you yourself do not belong to, in order to help ensure their basic rights and ability to be happy and successful in society" This book exposes the problems that arise from a patriarchal or narrow-minded work culture. It tells the story of professionals in multiple industries where they are confronted by male dominance or discrimi...

Larry and Gary, owners of the Two Bears Delivery Company, must deliver a chair to a very unusual customer. On their way to the pond, they trudge through meadows, dark, scary forests, and over a very deep ditch.When Larry and Gary finally deliver the chair, their green customer is so happy.As the two exhausted bears head back to the truck, Larry and Gary realize they made someone happy, and that makes them happy, too.

It aims to help business leaders continually evaluate challenges and provides solutions to improve efficiencies across the service streams