In Availability and Capacity Management in the Cloud: An ITSM narrative, Daniel McLean’s fictional IT service management practitioner, Chris, faces the challenge of integrating cloud services into an ITSM structure. Based on the real-life experience of the author and other ITSM practitioners, this book tells the story of a cloud services implementation, exposing potential pitfalls and exploring how to handle issues that come with such projects. The end-of-chapter pointers give useful advic...

This book is one of a series covering the implementation of new processes within an organization and how to facilitate behavior changes to make the project a success. This volume deals with the implementation of a KPI management system.The book cleverly utilizes a narrative story to make the subject matter accessible and engaging for the reader. The characters are fictitious, but the story comes from the author’s own experience and real third party accounts.

Achieving success through transforming behaviourHigh-performing IT organizations know that success is more dependent on transforming behaviour than on the state of their technology. They have learned how to adapt behaviors to meet new challenges as effectively as they would change technology.Managing change in real-life ITSM projectsBased on the real-life experiences of the author and other ITSM professionals, Catalogs, Services a...

Deploying releases into production is fraught with difficultyWith so many interested constituencies, processes can go wrong in more ways than they can go right. The problems start when requirements are gathered and, if unmanaged, can flow unchecked through the entire process, potentially delivering something that’s bound to fail while, paradoxically, exactly meeting the specification.In Release and Deployment: An ITSM Narrative Account, we follow the story of the...

This is a short e-booklet of about 25 pages.You and your colleague have been at the same company for three years, in the same role, and you both have impressive college degrees and work really hard. You're both ready for the next step up. Yet your colleague gets contacted for really sexy jobs by executive recruiters a couple times a month, while you....well, almost never. What's going on?My guess is that your colleague has a Linkedin profile that looks inviting to recruiter...

Deliver powerful presentations that impress and move your audience.Feeling stressed about your upcoming presentation? Whether you're nervous about how you'll organize your thoughts or how you'll articulate them on the big day, Presentations provides the quick guidelines and expert tips you need to:Craft your messagePrepare and rehearse effectivelyEngage your audienceManage Q&A sessions...

There is probably no task in the world of sales that causes more sleepless nights, sweaty palms, and frustrated salespeople, sales executives, and business owners than acquiring new customers. The vast majority of salespeople would prefer to never have to call on a prospect. The process is fraught with rejection, frustration, and wasted time and effort.

If you are a small business owner it's likely you've encountered problems in your business that were tough to solve. Using a project management approach in your business can help you overcome obstacles so you can be successful and it will help you minimize confusion, rework, errors and best of all, it can help you delight your customers.This eBook includes:Four reasons why project management is so valuable to small business.Six easy steps to start managing p...

Master the basics of project management.You've been asked to manage a key project—or perhaps you've volunteered for an assignment that could advance your career. So how do you make sure the project succeeds? Managing Projects walks you quickly through the basics, including:Drawing up a realistic schedule and project planMonitoring key tasks and benchmarksCommunicating with stakeholdersBringing th...

Master the art of effective delegation.You know you need to delegate some of your work so that you have time to focus on the things that require your expertise. But it's not easy to do. Delegating Work quickly walks you through the fundamentals of:Establishing a productive environmentAssigning the right work to the right peopleConducting an effective hand-off meetingMonitoring without micromanagi...

Dr. Jim Anderson explores what product managers have to do in order to make their products a success. Dr. Anderson uses real-world examples from Microsoft, Dell, and Toyota to show product managers both what works and what doesn't work when it comes to capturing your customer's imagination (and their wallets).What You'll Find Inside:* FORGET THE IPHONE: WHAT CAN APPLE TEACH PRODUCT MANAGERS?* HOW TO MAKE THE BEST PRODUCT MANAGEMENT DECISIONS* WHAT MEDICAL DOCTO...

Planning. It's a word that makes project managers, excited project team members, and enthusiastic project customer cringe, as they consider moving forward on a hot project. Even executive management within the delivery organization - who above all should understand the concept of planning and what it means to the bottom line of the project - often would rather push a project forward than patiently wait for the methodical planning phases and deliverables to play out.Why do we need pl...