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Obsługa klienta e-booki

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  • Never Lose a Customer Again

    Turn Any Sale into Lifelong Loyalty in 100 Days

    autorstwa Joey Coleman ...
    Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer.Coleman's theory of building customer loyalty isn't about focusing on marketing or closing the sale: It's about the First 100 Days® after the sale and the interactions the customer experiences.While new customers experience joy, ... Czytaj dalej

    46,61 zł

  • This is Marketing

    You Can’t Be Seen Until You Learn To See

    autorstwa Seth Godin ...
    #1 WALL STREET JOURNAL BESTSELLER & INSTANT NEW YORK TIMES BESTSELLERA game-changing approach to marketing, sales, and advertising.For the first time Seth Godin offers the core of his marketing wisdom in one compact, accessible, timeless package. This is Marketing shows you how to do work you're proud of, whether you're a tech startup founder, a small business owner, or part of a large corporation ... Czytaj dalej

    59,52 zł

  • The JOLT Effect

    How High Performers Overcome Customer Indecision

    autorstwa Matthew Dixon, Ted McKenna ...
    From the bestselling co-author of The Challenger Sale, a paradigm-shattering approach to overcoming customer indecision and closing more salesIn sales, the worst thing you can hear from a customer isn’t “no.” It’s “I need to think about it.” When this happens, deeply entrenched business advice says to double down on your efforts to sell a buyer on all the ways they might win by choosing you and ... Czytaj dalej

    46,50 zł

  • Setting the Table

    The Transforming Power of Hospitality in Business

    autorstwa Danny Meyer ...
    The bestselling business book from award-winning restauranteur Danny Meyer, of Union Square Cafe, Gramercy Tavern, and Shake ShackSeventy-five percent of all new restaurant ventures fail, and of those that do stick around, only a few become icons. Danny Meyer started Union Square Cafe when he was 27, with a good idea and hopeful investors. He is now the co-owner of a restaurant empire. How did he ... Czytaj dalej

    38,73 zł

  • The Effortless Experience

    Conquering the New Battleground for Customer Loyalty

    autorstwa Matthew Dixon, Nicholas Toman, Rick DeLisi ...
    A new breakthrough idea about how to win customer loyalty from Matthew Dixon, the bestselling author of The Challenger SaleEveryone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong?In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted longstanding ... Czytaj dalej

    67,50 zł

  • The Loyalty Leap

    Turning Customer Information into Customer Intimacy

    autorstwa Bryan Pearson ...
    Collecting data is easy for marketers. Figuring out what to do with it is hard.Technology has made it almost routine for companies to know exactly when, where, and how their customers shop, both online and off. As soon as someone pulls out a credit card—or even better, a membership rewards card—the data floodgates open. United Airlines knows if you think it’s worth $25 to check a suitcase. Verizon ... Czytaj dalej

    49,65 zł

  • The Forever Transaction: How to Build a Subscription Model So Compelling, Your Customers Will Never Want to Leave

    How to Build a Subscription Model So Compelling, Your Customers Will Never Want to Leave

    autorstwa Robbie Kellman Baxter ...
    Develop and cultivate the kind of robust, long-term customer relationships that power companies like Nike, Spotify, LinkedIn, and TargetMore and more companies are concluding that the potential rewards of subscription-based products and services are worth the risk of radically changing their business models. They’re correct. The Membership Economy is here and it’s here to stay—and if you want to ... Czytaj dalej

    84,09 zł

  • 推力：每個人都可以影響別人、改善決策，做人生的選擇設計師【終極增訂版】

    Nudge: The Final Edition

    autorstwa 理查．塞勒, Richard H. Thaler, 凱斯．桑思坦, Cass R. Sunstein ...
    Tłumaczenie: 張美惠 ...
    最經典的行為經濟學鉅作，增量50％全新內容諾貝爾經濟學獎得主 理查．塞勒╳《雜訊》共同作者 凱斯．桑思坦★全球暢銷逾200萬本★兩位作者親自修訂全書，新增新冠疫情、智慧揭露、淤泥效應、內容篩選等主題★《紐約時報》暢銷書、《經濟學人》年度選書、《金融時報》年度選書✦《快思慢想》作者康納曼盛讚：「很少有書能夠改變全世界，但《推力》做到了。終極增訂版太棒了：有趣、有用、有智慧。」✦《逆思維》作者亞當．格蘭特力薦：「這是使用行為科學指導決策和政策的黃金標準，終極增訂版甚至比初版更好。」輕輕一推就能改變人心的神奇力量！說服不必聲嘶力竭，改革無須劍拔弩張。所有工作者、教師與父母都需要的一本書！生活很忙、時間很少、選擇很多，但我們做的決定常常不太高明。善用推力，結果將大不相同。《推力》出版十多年以來，全球暢銷逾200萬冊，並為這個世界帶來數不盡的改變。如今，兩位作者從頭到尾修訂了《推... ... Czytaj dalej

    39,74 zł

  • Фабрика-кухня: свой бизнес или аутсорсинг

    autorstwa Ирина Карякина ...
    Открытие собственного производства – высший этап развития ресторанного бизнеса. Для ресторатора запуск фабрики-кухни – главное сражение, которое может закончиться грандиозным триумфом или бесславным поражением. Книга Ирины Карякиной поможет готовящимся к этому бою профессионалам взвесить все «за» и «против», оценить свои силы, всерьез подумать о стратегии бизнеса и в конце концов научиться мыслить ... Czytaj dalej

    65,61 zł

  • Как писать коммерческие предложения и продавать что угодно кому угодно

    autorstwa Денис Каплунов ...
    Денис Каплунов – гуру продающих текстов, автор пяти бестселлеров по копирайтингу. Перед вами универсальное руководство по созданию продающих коммерческих предложений на любой случай. Книга написана в формате мастер-класса: за инструкцией и реальными КП следуют практические шаги. ... Czytaj dalej

    38,21 zł

  • Winning With Data

    CRM and Analytics for the Business of Sports

    autorstwa Fiona Green ...
    For many years, sports rights owners have had an ‘if you build it, they will come’ attitude, suggesting they take their fans for granted. Combined with advances in broadcasting quality, digital marketing, and social media, this has resulted in diminishing attendances and participation levels. The use of CRM (Customer Relationship Management), BI (Business Intelligence) and Data Analytics has ... Czytaj dalej

    158,89 zł

  • Food Truck Handbook

    Food Truck Business, #2

    autorstwa Romeo Farrell ...
    Serie Książka 2 - Food Truck Business
    Want to jump into the business of cooking on four wheels, but don't know where to start?Need a manual to help you navigate through the to-do's to complete and save you time, money and effort?Then I suggest you keep reading....The food truck business can really change your life, but starting one requires precision and patience!There are unforeseen events that could slow you down, he... ... Czytaj dalej

    29,26 zł

  • Projet de développement d'une unité commerciale. BTS MUC

    Comment réussir votre projet PDUC avec sucés.

    autorstwa eric cherni sylvain ...
    Serie seria Stratégie commerciale.
    Historique de l’enseigne :Cifréo Bona existe depuis 1870. C’est une entreprise familiale qui avait pour activité le négoce de matériaux en extrayant le plâtre d’une mine à Nice sur le secteur de Pasteur.Pendant la seconde guerre mondiale, il y eu pénurie de matériaux n’ayant plus de plâtre dans la mine, Monsieur Bona décide de créer des entrepôts de carrelage, de menuiserie et des magasins de ... Czytaj dalej

    13,89 zł

  • Любопытство в рекламе. Как побудить клиентов к покупке

    autorstwa Алексей Иванов ...
    Аргументация вашей рекламы может быть достоверной и логически безупречной. Но если она не задевает человека за живое, то он не сдвинется с места. Почему люди совершают те или иные поступки?Есть семь наиболее мощных эмоций, которые побуждают к действиям. Это зависть, любовь, страх, любопытство, жадность, тщеславие и чувство вины. Каждой из них посвящена своя мини-книга.Перед вами третья из семи ... Czytaj dalej

    51,54 zł

  • The Email Revolution

    Unleashing the Power to Connect

    autorstwa A. Shiva Ayyadurai ...
    The inventor of email uses cases studies to show how organizations can use email to strengthen brands and reach their audiences.In 1978, fourteen-year-old technology prodigy V. A. Shiva Ayyadurai invented email. From there, he would go on to manage email for the Clinton administration and create email-sorting software that would be used by some of the largest companies in the world, including Nike ... Czytaj dalej

    57,00 zł

  • Клиенты на всю жизнь

    autorstwa Карл Сьюэлл, Пол Браун ...
    Карл Сьюэлл – успешный бизнесмен, которому удалось поднять продажи до невиданных высот благодаря привлечению и удержанию покупателей.Его книга являет собой практическое руководство по работе с клиентами (а попутно и по организации работы предприятия, маркетингу и мерчендайзингу). Сьюэлл рекомендует всем делать ставку на постоянных клиентов, поскольку настрой на разовые продажи делает бизнес ... Czytaj dalej

    41,78 zł

  • Caring Customer Service Trainer Guide

    autorstwa Lunch Bag Learning ...
    Company trainers work hard to develop employee skills that positively affect the business. Take advantage of our ready-to-use customer service lesson that helps drive the right behaviors to support both the needs of your customers and your company. Use our CARES Model to institute best practices that increase customer satisfaction. Teach others how to turn challenging customer situations around ... Czytaj dalej

    43,90 zł

  • Practical Influence

    10 Positive Principles to help you increase your influence and build better relationships

    autorstwa R. Morris Sims ...
    Serie Książka 2 - Accelerate Your Success...Now!
    Think about the influence you have today. You significantly influence your spouse and your children. You influence your co-workers, peers, subordinates, and your boss. You can even influence others you meet for the very first time. Is it a good idea to make sure you are a good influence in all these lives? Would you like to become a more influential person; to have an impact on what other people ... Czytaj dalej

    35,17 zł

  • Mastering Professional Help Desk Skills: A Comprehensive Guide for Customer Service Excellence

    autorstwa GERARD ASSEY ...
    'Mastering Professional Help Desk Skills: A Comprehensive Guide for Customer Service Excellence.' is a comprehensive book designed to empower help desk professionals, customer service representatives, and CS Engineers with the essential skills needed for success in personal, telephone, and internet interactions. From the significance of first impressions to the intricacies of complaint handling, ... Czytaj dalej

    33,44 zł

  • Advanced E-Commerce Business Questions and Analytical Hints

    autorstwa Zemelak Goraga ...
    "Advanced E-Commerce Business Questions and Analytical Hints" illuminates the cutting-edge intersection of artificial intelligence (AI) and machine learning (ML) with e-commerce decision-making. In this comprehensive guide, readers embark on a journey through the transformative potential of AI and ML analytical solutions in shaping the strategies and outcomes of e-commerce enterprises.Through a ... Czytaj dalej

    41,81 zł

  • Exceptional Customer Service- Retaining your Customers for Life!

    autorstwa GERARD ASSEY ...
    No business today can afford to ignore two very important people -2C's –Your Customer and Your Competitor! The person in front of you is your Customer, and if this person is not treated well, then the person behind you (Your Competitor!) is just waiting to grab him as he drops from your list!Therefore knowing how to win and retain customers is the single most important business skill that anyone ... Czytaj dalej

    25,07 zł

  • Take G.R.E.A.T C.A.R.E! The Ultimate Guide to Great Customer Service!

    autorstwa GERARD ASSEY ...
    No business today can afford to ignore two very important people -2C's: Your Customer and Your Competitor! The person in front of you is your Customer, and if this person is not treated well, then the person behind you (Your Competitor!) is waiting to grab him as he drops from your list!Therefore knowing how to win and retain customers is the single most important business skill that anyone can ... Czytaj dalej

    33,44 zł

  • Effective Talent Acquisition and Retention Strategies: Private Companies

    autorstwa Zemelak Goraga ...
    Discover the transformative power of artificial intelligence (AI) and machine learning (ML) in Talent Acquisition and Retention with this comprehensive guide tailored for private companies. From streamlining recruitment processes to fostering employee engagement, this book equips employers and managers with the skills and strategies needed to succeed in today's competitive landscape. Explore the ... Czytaj dalej

    41,81 zł

  • Salgsbiblen

    autorstwa Jørn Lauesen ...
    I "Salgsbiblen" retter Jørn Lauesen fokus på det vigtigste for en iværksætter: kunden. Han guider iværksætteren i kundepleje, hvad skal man sige for at få kunden til at komme igen, og hvordan man præsenterer den bedste løsning for kunden på den bedste måde.Jørgen Lausen har mange års erfaring som personalechef og underviser i salgs- og præsentationsteknik og har udgivet flere bøger om emnet. ... Czytaj dalej

    46,19 zł