Aligning an organization’s goals and strategies requires specifying their rationales and connections so that the links are explicit and allow for analytic reasoning about what is successful and where improvement is necessary.This book provides guidance on how to achieve this alignment, how to monitor the success of goals and strategies and use measurement to recognize potential failures, and how to close alignment gaps. It uses the GQM+Strategies approach, which provides concepts a...

Learn a simple, proven, step-by-step method for designing lean, eff ective, and motivationaleducation and training from author Dr. John S. Hoff man, a thirty-year training veteran.A practitioners guide geared toward the newcomer to professional instructional design,Instructional DesignStep by Step presents an easy-to-understand process that includesthese features:A primer on understanding how humans learn and the twelve principles of adultlearningTen key teaching principles ...

PRINCE2 (PRojects IN Controlled Environments) is a widely used method for managing projects, particularly in the United Kingdom as well as in other countries. I wrote this book to develop the reader’s working knowledge of all aspects of PRINCE2, with the goal of providing a truly useful self-study manual for the PRINCE2 Foundation qualification. The book is based on the most recent revisions to the method made in 2009, so it's as current as any other resource on the market today.I ...

Observing the User Experience: A Practitioner's Guide to User Research aims to bridge the gap between what digital companies think they know about their users and the actual user experience. Individuals engaged in digital product and service development often fail to conduct user research. The book presents concepts and techniques to provide an understanding of how people experience products and services. The techniques are drawn from the worlds of human-computer interaction, marketing, an...

Is your Web site in violation of copyright laws? Do you know how you can keep others from copying your creative products? What effect has the rapid proliferation of communications--from the Internet to ipods--had on copyright law? In this step-by-step book and companion CD-ROM Francine Ward answers all the important questions--from the time limits of copyrights to the rights and limitations of a copyright holder. The CD-ROM includes pointers for filling out U.S. Government forms. Business ...

The book explains how business analysts and information technology professionals can work together to create innovative business solutions using the agile approaches now emerging in practice. It explains the methods used by such cross disciplinary teams to create business value based on the use of information technology. These methods combine concepts now found in agile system development, such as stories, features, roles and business activities, into collaborative processes that lead to i...

Operational Excellence Handbook is designed for leaders and practitioners wishing to transform their organizations through strategy and culture, and through the application of operational excellence approaches, methodologies, processes, and tools. The handbook contains 70 chapters organized in five sections describing strategy, culture, methodologies, project management, and tools that are helpful to create immediate and sustainable value for your organization. As you travel on your value ...

Why another book on software project management? For some time, the fields of project management, computer science, and software development have been growing rapidly and concurrently. Effective support for the enterprise demands the merging of these efforts into a coordinated discipline, one that incorporates best practices from both systems development and project management life cycles. Robert K. Wysocki creates that discipline in this book--a ready reference for professionals and consu...

This is the digital version of the printed book (Copyright © 2010). All software projects face the challenges of diverse distances -- temporal, geographical, cultural, lingual, political, historical, and more. Many forms of distance even affect developers in the same room. The goal of this book is to reconcile two mainstays of modern agility: the close collaboration agility relies on, and project teams distributed across different cities, countries, and continents. In A...

Many people are confused about corrective action. They know its a requirement for compliance to standards such as ISO 9001, but they dont always realize the benefits of a well-designed and well-implemented corrective action process. This newly revised edition of The Corrective Action Handbook will help make your corrective action process more organized, more efficient, and more productive. Denise Robitailles book is a terrific guide to corrective action for anyone involved in the c...

Make the Most of QFD and the Voice of the Customer in Six Sigma EnvironmentsQuality Function Deployment (QFD) techniques have helped thousands of organizations deliver higher-quality, more user-focused product designs. Now, Lou Cohen’s classic guide to QFD has been thoroughly updated to fully align QFD with Design for Six Sigma (DFSS) and other state-of-the-art Six Sigma methodologies.Revised by world-class Six Sigma expert Joe Ficalora and his team at Sigm...