Person-centred thinking and planning are approaches that enable people using social care and health services to plan their future, and use a personal budget to commission personalised services.Creating Person-Centred Organisations is a guide for organisations who want to deliver personalised services. Key issues covered include attending to the vision, strategy and business planning of the organisation, as well as organisational processes, culture and managing change. Drawing on th...

Reflect on how best practice can be managed in care settings, develop your leadership skills and achieve your career goals with this new edition of Level 5 Diploma in Leadership for Health and Social Care.This new edition of Level 5 Diploma in Leadership for Health and Social Care has been fully updated to reflect the changes to the structure of the qualification. Covering all of the mandatory units in an easy-to-follow and thorough manner, this book is perfect for...

Essential guide for those who wish to unlock their potential as a professional trainer. Learn how to develop your confidence, conquer your fear of public speaking and refine your skills. Train the Trainer gives guidance on each stage of the Training Cycle, i.e. identifying training needs, designing training, delivering training and evaluating training; presents good training practice; explains the importance and relevance of different kinds of learning, including experiential and task-base...

Market Research just got easierEvery day in business we make decisions. To reduce the risk associated with making these decisions, it's essential to understand your consumer and your market, and this is why we conduct market research. Decisions are not taken in a vacuum; there are competitive products and services in your marketplace, which means that consumers can choose whether or not to buy your product. Some decisions are high risk such as launching a new produc...

This book for passing PTLLS assessments (which has been replaced with Passing Assessments for the Award in Education and Training) gives key advice on completing written and practical assessments, and helps both in-service and pre-service candidates fully understand the requirements of the Award and how to evidence their achievement towards the standards. ThisSecond Editionis for the four unit PTLLS.This book:helps candidates with their written assessments, with infor...

Written by two experienced career guidance counsellors in an honest and clear style, Sorted! helps parents and secondary school students to negotiate the tricky process of choosing a career. With the intention of removing the stress and complications of making career decisions, Sorted: Outlines all the different options upon leaving school – higher education, further education, studying abroad, apprenticeships and professional training E...

The CTLLS qualification has been replaced with the Certificate in Education and Training (CET). However, the content has since been updated and is now in the book Passing Assessments for the Certificate in Education and Training. Please note: the qualification unit content contained in the appendices has since changed, and some legislation mentioned in the book has been updated.

The social work degree requires that students clearly demonstrate competence in working with groups. Many social work students will begin working with families, communities and organisations before they qualify and are regularly assessed on this groupwork practice through assignments and observation. Specialist skills are needed to cope in challenging groups and the authors look at how students can develop their existing skills to cope and respond to challenges.The practical focus ...

Implementing change is a major business challenge. Is your leadership up to the task?With change initiatives failing so frequently despite many books on the market addressing separately the topics of leadership and change management, Developing Change Leaders tackles in one concise volume the all-important question of how to develop effective change leaders who make a difference to organizational life.Providing the detailed practical guidan...

Effective supervision helps to nurture confident social workers who are able to look after service users in the best possible way. Social work supervisors and managers need mastery of the relevant knowledge and skills in order to ensure successful social work practice.This book is an accessible guide to the essential skills of social work supervision. It covers the development of the supervisor–supervisee relationship, the assessment and management of risk, understanding and managi...

Bullying in the workplace is now a recognised problem, and a cause for major concern. Victims stand to lose their self-esteem, their health and even their careers. Organisations that do not endeavour to put an end to this behaviour lose productivity, profits and their good reputations.Dignity at Work is derived from the author's many years of experience working with organisations of all sizes and at all levels. This book outlines practical guidelines essential to organisati...

While designing and delivering workshops; practitioners and aspiring trainers feel the shortfall of conceptual content or the need to have the most essential concepts available in one source. Training and Development: An Essential Guide for Students and Practitioners is one such source that gives you to the point concepts of T&D in an easy to understand language, balancing the theory and practical aspects. Also T&D applications are best understood with a basic foundation in OD as a functio...