Brands growing rapidly have a clear sense of purpose and the value they bring to their customers and employees. On Purpose is a practical guide to executing business purpose successfully by delivering a branded customer experience people love. It presents a framework for success based on being clear about your brand purpose and promise so you can achieve exceptional results through exceptional experiences. It provides the tools for brands to stand out by defining,...

"I don't care how long it takes. Just come back to me." That's how much of a hopeless romantic Brent Howard was. A good-looking man, Brent never had any problem attracting women, but he did have a problem with attracting trouble. Have you ever been in a terrible relationship? Have you found yourself wanting to pull away, but just not being able to? Of course, nobody wants to be lonesome. "But there is a big difference between being lonely and being alone," Shaun "54" Smith aptly puts it. B...

For as long as 13-year-old Paige Morrow can remember, the tree fort in the giant oak near her cottage in Ontario’s Muskoka has been her sanctuary. Now everything is changing. Its the summer of 1971, and she and her little brother, Toby, have been at their cottage with their mother since school let out. But this year, Paige feels more alone than ever. Her father has stopped coming up from the city on weekends, while her mother buries herself in whiskey and writing.Paige retreats to ...

"A wonderfully weird gallop through nightmare country. Dark, often hilarious, twisted, and filled with magic. Loved every single story"- Jonathan Maberry, New York Times bestselling author of NecroTek and The Dragon in WinterFor centuries, philosophers have pondered the Zen Buddhist koan: "What is the sound of one hand clapping?" What, then, is the sound of one hand screaming?Within these stories you will ...

More than ever before business success depends on standing out from the crowd and delivering authentic experiences that turn your customers into advocates for your business. Bold tells the stories of 14 companies that prove that brand building is now about completely rethinking the customer experience and redefining the relationship you have with your customers. Each inspiring story is told by the executives involved who were brave enough to pursue audacious goals, challenge indus...

**The groundbreaking #1 New York Times bestseller that taught a generation how to transform their careers—now in a revised and updated edition“A profound book about self-determination and self-realization.”—Senator Cory Booker“The Startup of You is crammed with insights and strategies to help each of us create the work life we want.”—Gretchen Rubin, author of The Happiness Project**In this invaluable book, LinkedIn co-founder Reid Hoffman ...

Research shows that consumer conversations, client happiness and empowered employees are the pillars of growth in a successful company. However, many organizations make decisions that contradict these findings and hamper their prospects of expansion.The Conversation Company will help your organization become a business in which people are the key driver of growth, sharing engaging content and building the company's culture and business objectives. People n...

In this pioneering guide, two business authorities introduce the new discipline of Service Design and reveal why trying new strategies for pleasing customers isn’t enough to differentiate your business—it needs to be designed for service from the ground up.Woo, Wow, and Win reveals the importance of designing your company around service, and offers clear, practical strategies based on the idea that the design of services is markedly different than manufacturing. Bestselling authors...

Do you want to find a career that is: a) based on what you love to do more than anything; b) created from your strongest skills and best assets; c) will let you work anywhere; d) can be sustained and developed even if you move again? then you need A Career in Your Suitcase. In this fully revised and updated 4th edition, A Career in Your Suitcase enters its 15th year of inspiring, motivating and supporting men and women who want to love what they do for a living. Now packed with over 20 exe...

Private labels, also known as "store brands" or "house brands," have long been associated with inexpensive name-brand knockoffs.  In recent years, however, retailers have begun marketing higher-quality products under their private labels.  The result has been a huge increase in the market share of private label brands.  Of every $100 spent around the world, $17 is spent on a private label.   The private label industry is worth an estimated one trillion US dollars, and its growth is outpacing ...

***The Strategic Planning Workbook***is an invaluable, ready-to-use guide to creating and implementing a strategic plan. Refreshingly free of the usual grand business models peddled by consultants, this book provides the concepts needed to do the thinking, the tools to gather the necessary information, the techniques to make your decisions and the frameworks to translate conclusions into action plans. With a strong focus on matching the right kind of strategy to your business and the all-i...

The original series from the Master of Fright--now a major motion picture in theaters October 16, 2015!The original books featuring the scariest creatures from the Goosebumps movie, in theaters October 16, 2015!Hannah's neighborhood has gotten a little--weird. Ever since that new boy moved in next door.But when did he move in? Wasn't the house empty when Hannah went to sleep the night before? Why does it still look so deserted?Hannah can't get any answers from her new neighbor. He ...