As organizations seek to boost revenue, cut costs and increase efficiency, they increasingly look to IT as a strategic partner in achieving these objectives. Ten Steps to ITSM Success helps IT to prepare for this role by providing a detailed and practical guide to implementing ITSM best practices. It is written for ITSM practitioners and consultants, but will also be of interest to IT Directors and C-suite executives looking to transform the role of IT into a value-creating business partne...

OSINT is a rapidly evolving approach to intelligence collection, and its wide application makes it a useful methodology for numerous practices, including within the criminal investigation community.The Tao of Open Source Intelligence is your guide to the cutting edge of this information collection capability.

Mirror Dead is a thoroughly contemporary novel which demonstrates the rude health of the ghost story at the beginning of the twenty-first century. When Simon falls for fairytale-obsessed Rose, he sees a chance to move on from his girlfriend's death the year before. But can he trust Gray, the cross-dressing ghost of his twin brother, who shares his body and sees Rose as lunch? They set out to infiltrate her life, but soon find that they have bitten off more than either of them can chew. Ros...

Rosalie Parker runs the independent UK publishing house Tartarus Press with R. B. Russell. Her previous collections include The Old Knowledge (Swan River Press 2010) and Damage (PS Publishing 2016). "In the Garden" was selected for Best New Horror 21 (2010), and "Random Flight" for Best British Horror 2015. Rosalie lives in Coverdale, North Yorkshire, the magnificent landscape of which inspires and sometimes provides the settings for her writing. VILLAGE LIFE: The Robinsons arrived late in...

You need more Sherlock? You love the stories of The Canon but you want more ... more stories that are similar to the original sixty. You have come to the right place. The Adventure of the Suicidal Sister: On Easter Sunday of 1919, Lady Lillian Assherton attempted to take her own life, a second time. Her first attempt was in the fall of 1917 when Her Ladyship, recently widowed, received news that both of her sons, officers in the Loyal North Lancashire Regiment, died at Passchendaele.

You need more Sherlock? You love the stories of The Canon but you want more ... more stories that are similar to the original sixty. You have come to the right place. The Adventure of the Refused Knighthood: Sherlock Holmes was not happy."No, Mrs. Hudson, I will not see her now. Send her away and tell her to come back later." It was just past seven in the morning and we were enjoying an early coffee on a pleasant Sunday in the first week of June 1902, when Mrs. Hudson interrupted us. Holme...

Reggie Oliver is a stage actor and playwright. His biography of Stella Gibbons was praised as "a triumph" by Hilary Spurling in the Daily Telegraph, his play Winner Takes All, was described as "the funniest evening in London", by Michael Billington in The Guardian, and his adaptation of Hennequin and Delacour's Once Bitten opened at the Orange Tree Theatre in London in December 2010. THE PHILOSOPHY OF THE DAMNED: There was a time before the Great War when Petropol was the most fashionable ...

Rosalie Parker runs the independent UK publishing house Tartarus Press with R. B. Russell. Her previous collections include The Old Knowledge (Swan River Press 2010) and Damage (PS Publishing 2016). "In the Garden" was selected for Best New Horror 21 (2010), and "Random Flight" for Best British Horror 2015. Rosalie lives in Coverdale, North Yorkshire, the magnificent landscape of which inspires and sometimes provides the settings for her writing. HOLY INNOCENT: I've seen you with the other...

Rosalie Parker runs the independent UK publishing house Tartarus Press with R. B. Russell. Her previous collections include The Old Knowledge (Swan River Press 2010) and Damage (PS Publishing 2016). "In the Garden" was selected for Best New Horror 21 (2010), and "Random Flight" for Best British Horror 2015. Rosalie lives in Coverdale, North Yorkshire, the magnificent landscape of which inspires and sometimes provides the settings for her writing. FEVER: I've laid down my plastic under-shee...

THE ADVENTURE OF THE PINCHED PALIMPSEST. THREE STUDENTS FROM OXFORD BREAK INTO THE BRITISH MUSEUM. THE NEXT DAY THEY ARE CHARGED WITH THE MURDER IF A MUSEUM GUARD. At Oxford University, an influential professor has been proselytizing for anarchism. Three naive students fall for his doctrines and decide to engage in direct action by stealing priceless artifacts from the British Museum, returning them to the oppressed people from whom their colonial masters stole them. In the midst of their ...

Reggie Oliver is a stage actor and playwright. His biography of Stella Gibbons was praised as "a triumph" by Hilary Spurling in the Daily Telegraph, his play Winner Takes All, was described as "the funniest evening in London", by Michael Billington in The Guardian, and his adaptation of Hennequin and Delacour's Once Bitten opened at the Orange Tree Theatre in London in December 2010. MR. PIGSNY: It was, I suppose, a typical gangster's funeral. There were the extravagantly insincere floral ...

You need more Sherlock? You love the stories of The Canon but you want more ... more stories that are similar to the original sixty. You have come to the right place. The Fear of Retribution: "I was under the impression that you were dead," said Sherlock Holmes to the man who had entered the front room of 221B Baker Street. "I am now inclined to think that you were not murdered after all." The gentleman was of the same age as Holmes and me but sported a full beard, gray-on-its-way-to-white...