Service integration and management (SIAM) is a management methodology for creating value in an ecosystem where multiple service providers contribute to end-to-end services. It has evolved as organizations moved from single-supplier outsourcing to multi-sourced, increasingly digital, cloud-enabled delivery, where objectives, contracts, data and targets can become misaligned.SIAM enables cross-functional, cross-process and cross-provider integration by establishing a service integrat...

To become a great English teacher, what do you need to know and what do you have to do? I reflected continually on those questions during a four-year teaching sojourn in Thailand. In this book I present my answers. After being invited to develop a course in TEFL (Teaching English as a Foreign Language) at Chiang Mai University’s Language Institute, I developed this text for my students – all of them westerners preparing for a stint teaching English overseas. I improved the text continually...

With the centenary of the First World War, communities across Canada arranged commemorations of the war experience to honour local servicemen who, through their triumphs and sacrifices, were presented as laying the foundation for a free and independent country. Often overlooked are the triumphs and sacrifices of those who supported those soldiers, and the war effort in general, back at home. The Frontier of Patriotism provides an in-depth look at all aspects of Alberta’s involvement in the...

Discover a simple step-by-step system for finally becoming fluent in English!Do you struggle with your English fluency?Are you frustrated because your English is not at the level you want it to be?If you're someone who wants to finally be fluent in English, then you're about to discover a simple process for developing your fluency fast!Download this book now and read instantly on your PC, Mac, Smartphone, Tablet or Kindle!"Simple English Fluency Syst...

#1 NATIONAL BESTSELLERAn exciting story, passionately told and rich in detail, this major biography is the second volume of the bestselling, award-winning John A: The Man Who Made Us, by well-known journalist and highly respected author Richard Gwyn.John A. Macdonald, Canada's first and most important prime minister, is the man who made Confederation happen, who built this country over the next quarter century, and who shaped what it is today. From Confeder...

Techniques and Principles in Language Teaching has influenced the way thousands of teachers have taught English. This classic guide to developing the way you teach has been an essential resource to new and experienced teachers worldwide, and is now in its third edition. Each chapter focuses on a different teaching approach, describing it being used in the classroom, analyzing what happened, and helping you think how you could apply it to your own teaching. New features of the third edition...

Most of us know bits and pieces of our history but would like to be more sure of how it all fits together. The trick is to find a history that is so absorbing you will want to read it from beginning to end. With this book, Desmond Morton, one of Canada’s most noted and highly respected historians, shows how the choices we can make at the dawn of the 21st century have been shaped by history.Morton is keenly aware of the links connecting our present, our past, and our future, and in ...

For two years now I've been regularly blogging about ELT-related issues that have caught my attention. The topics have been loosely organized around the format of an encyclopaedic dictionary I'd published previously, called An A-Z of ELT. I've since clocked up over a hundred posts that in turn have attracted thousands of comments comprising I don't know how many tens of thousands of words.A couple of things that have emerged from this 'long conversation' are: (1) the same issues com...

Masterful, ambitious, and groundbreaking, this is a major new history of our country by one of our most respected thinkers and historians -- a book every Canadian should own.From the acclaimed biographer and historian Conrad Black comes the definitive history of Canada -- a revealing, groundbreaking account of the people and events that shaped a nation.Spanning 874 to 2014, and beginning from Canada's first inhabitants and the early explorers, this masterful ...

Designed for novice as well as more experienced researchers, Reason & Rigor presents conceptual frameworks as a mechanism for aligning literature review, research design, and methodology. The book explores the conceptual framework—defined as both a process and a product—that helps to direct and ground researchers as they work through common research challenges. Focusing on published studies on a range of topics and employing both quantitative and qualitative methods, the u...

Over 1.5 million Canadians were on relief, one in five was a public dependant, and 70,000 young men travelled like hoboes. Ordinary citizens were rioting in the streets, but their demonstrations met with indifference, and dissidents were jailed. Canada emerged from the Great Depression a different nation.The most searing decade in Canada's history began with the stock market crash of 1929 and ended with the Second World War. With formidable story-telling powers, Berton reconstructs...

Shocked by Canada's 1837 rebellions, John A. Macdonald sought to build alliances and avoid future conflicts. Thanks to financial worries and an alcohol problem, he almost quit politics in 1864. The challenge of building Confederation harnessed his skills, and in 1867 he became the country's first prime minister.As "Sir John A.," he drove the Dominion's westward expansion, rapidly incorporating the Prairies and British Columbia before a railway contract scandal unseated him in 1873....