CFHI's first book on patient engagement. Case studies from healthcare delivery organizations in three countries, catalyzing improvement and innovation in healthcare illustrates patient engagement strategies and their impacts.

14 physicians share lessons they have learned while leading change in healthcare … and how they learned them.

The Multiple Mini Interview (MMI) has become the preferred interview format at many health professions programs and medical schools. Applicants seeking admission to these schools face considerable anxiety preparing for these interviews because of a lack of resources available for guidance. Our detailed advice, based on evidence from research in the field and perspectives of admissions faculty, will provide you with the insiders' perspective. Inside: How can you best pr...

This is an accessible and practical guide to clinical governance in healthcare, designed to help practitioners and students deliver better care to patients.

A comprehensive, research-based introduction to healthcare management, covering healthcare systems, services, organisations and management.

This important book examines issues affecting the sustainability and spread of new working practices. The question of why good ideas do not spread, ‘the best practices puzzle’, has been widely recognized. But the ‘improvement evaporation effect’, where successful changes are discontinued, has attracted less attention. Keeping things the way they are has been seen as an organizational problem to be resolved, not a condition to be achieved. This is one of the first major studies of the susta...

This book will provide clinicians, clinical managers and corporate managers with a practical guide to managing clinical processes and managing change in health services. It also provides the theory behind the practice.

Managing Health Service: Concepts and Practice 2nd edition E-book provides a valuable practice resource for the health service management students and managers. While new concepts and strategies of multidisciplinary health service management and leadership have been added, the focus remains on providing comprehensive coverage of management topics and issues faced by health services managers.The text is arranged according to six major themes - health service managers and the changing...

Online social networking has become a significant component in our lives and is now poised to make inroads into our health care systems. The connected generation of medical students, nurses and other health professionals are now constantly connected to the Internet through their mobile phones, computers and other Internet-accessible devices. Online social networking sites such as Facebook, Ning, You-tube and Twitter now account for approximately 23% of all Internet traffic. This phenomenon...

Each year, hospital-acquired infections, prescribing and treatment errors, lost documents and test reports, communication failures, and other problems have caused thousands of deaths in the United States, added millions of days to patients' hospital stays, and cost Americans tens of billions of dollars. Despite (and sometimes because of) new medical information technology and numerous well-intentioned initiatives to address these problems, threats to patient safety remain ...

A complete introductory guide to the principles and clinical application of teamwork in health careUnderstanding Teamwork in Health Care emphasizes the essential competencies necessary to implement teamwork in health care in a complex hospital or primary care setting. Unlike similar books on the subject which are theoretical or policy-oriented, this text offers practical, real-world coverage.Valuable for health care professionals seeking a th...

Person and Family Centered Care offers a new approach that begins with the person, embraces the family, and encompasses all care delivery locations. At the forefront of this movement are authors Jane Barnsteiner, Joanne Disch, and Mary K. Walton, who present a surprisingly practical clinical reference covering a vast array of patient-care scenarios, together with effective strategies for achieving optimal outcomes. This groundbreaking text is a complete resource that ensures the needs of p...