The growing focus on performance review and monitoring means that awareness and use of performance indicators has increased throughout a number of public services. Set within a national context, this book reviews the historical development and measurement issues of performance indicators within social care and the public sector for older people. It then provides an approach to effective local performance measurement in services for older people and an organizing framework within which orga...

This book, primarily aimed at qualified nurses, is a step by step guide to putting together your nursing portfolio including what should and should not go in and examples of good and pad pieces.

Are you looking for a rewarding, flexible career that allows you to care for your own children at the same time as you work?For many, childminding seems like the ideal solution. However, it’s not as simple as just spreading the word and waiting for parents to come flocking to your door. Childcare is a highly regulated sector and the checks and systems in place to protect children are rigorous and may at times seem overwhelming.This easy-to-follow, comprehensive guide will s...

Project managers in construction and civil engineering need to base their decisions on realistic information about risk and public perceptions of risk. This second edition of the original practical and straightforward text retains the easy-to-read format, but has been expanded to encompass the entire risk management process and to give a fuller presentation of how risk is generally perceived.Two new chapters cover risk identification and risk response, and the chapters on risk anal...

Landscape and Visual Impact Assessment (LVIA) can be key to planning decisions by identifying the effects of new developments on views and on the landscape itself.This fully revised edition of the industry standard work on LVIA presents an authoritative statement of the principles of assessment. Offering detailed advice on the process of assessing the landscape and visual effects of developments and their significance, it also includes a new expanded chapter on cumulative effects a...

Health operations management is defined as ‘the analysis, design, planning, and control of all of the steps necessary to provide a service for a client’. In other words, it is concerned with identifying the needs of clients, usually patients, and designing and delivering services to meet their needs in the most effective and efficient manner.Addressing this key healthcare industry challenge, this informative textbook crosses geographical boundaries to outline the logical steps of h...

Success in business depends on two broad management skills: 'doing the right thing' (choosing the right projects) and 'doing things right' (good project management). This book examines the challenges that managers face in assessing the likely risks and benefits that need to be taken into account when choosing projects. It then explores the strategic level risks that will need to be dealt with in managing those projects and suggests risk management strategies. In so doing, it makes a rare b...

Outcome in the management of public services refers to the impact of a particular public sector activity. This book provides a critical assessment of the way outcome is measured, exploring the need to balance objective and subjective forms of

With the increase in legislation and the drive for ever-greater efficiency and accountability, health and safety in construction is becoming an increasingly important subject. This book covers the essential issues that apply specifically to construction projects, including the nature and causes of occupational injury or illness, project organisation and OHS, OHS risk management, OHS legislation, the psychology of OHS, behavioural safety management, using IT to manage OHS, and OHS training....

Do human resource management practices actually work? This timely and engaging volume examines the links between people management practices and organizational performance. Focusing on the implementation and impact of HR strategies, the book puts forward a model, which draws attention to:The importance of the culture and values of the organizationThe needs of professional knowledge workersThe links between human resources and ...

E-portfolios are a valuable learning and assessment tool. They can serve as an administrative tool to manage and organise work, to present course assignments and act as the medium for learners to record their learning goals, outcomes and achievements. They encourage personal reflection and involve the exchange of ideas and feedback.Using technology in this way supports students' abilities in using and exploiting technology for professional and personal purposes, enabling any time, ...

The shift to managed markets has meant that whilst planners and purchasers of health and social services seek information on needs, managers who provide these services seek information on performance and response. Market research contributes to both.This text is a comprehensive and rigorous introduction to the relevance, planning and management of market research in the areas of health and social care that have developed in Britain and most other industrialised countries. It featur...